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Keeping care on track

Care Management funding

Care management is the behind-the-scenes work that makes sure your services keep meeting your goals and changing needs — planning, coordinating and reviewing your support.

What it includes

Care management covers the coordination activities that keep your care working well, such as:

  • Care planning and goal reviews
  • Coordinating your services and communicating with providers
  • Monitoring your budget
  • Reviewing your support plan as your needs change

Why it matters

Care management helps ensure your services stay appropriate, your funding is used effectively, your goals stay current, and any change in your needs is picked up early — before it becomes a problem.

How it's funded

For ongoing services, around 10% of your quarterly budget is allocated to care management automatically — you don't need to budget for it separately.

When you're on the Restorative Care or End-of-Life pathways, care management is billed directly against that pathway's budget instead. There's no separate care management account in those cases.

Good to know

This is why your "available for services" figure may look a little lower than your full quarterly budget — the care management portion has already been set aside.

Figures shown are indicative. Support at Home funding amounts are reviewed and indexed each 1 July, so please confirm your current figures in the Trilogy App or with your care team. This guide is general information, not financial or care advice, and reflects the Support at Home Program Manual, transition guidance, the Assistive Technology and Home Modifications scheme, and Services Australia funding-source rules. For official program information visit myagedcare.gov.au or health.gov.au.

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