How to invoice as a supplier
Support at Home billing essentials to help you get paid faster
This page brings together the key billing and invoicing resources you need to work confidently under Support at Home. You’ll find simple guides on what can be billed, what details must be included on every invoice, how transport is billed, and the most common reasons invoices may be placed on hold or rejected.
These requirements come from the Government’s Support at Home rules. Following them helps ensure funding is used appropriately, clients are only charged for authorised services, and your invoices can be processed and paid without avoidable delays.
Before you resubmit an invoice, use this guide to confirm what can be resubmitted, what must be corrected, and what supporting documents may be needed. It’s designed to help you fix every issue fully so your updated invoice can be processed without another delay.
Learn the most common reasons an invoice is placed on hold, what information is typically missing, and what to do next. It also explains the hold timeline and why quick responses help prevent rejection.
Clear rules and examples to help you bill transport correctly under Support at Home. Covers what you can charge, what you can’t (including your travel to clients), and how trip-based transport billing works to avoid rejections.
A practical breakdown of why invoices get rejected and the steps to take to get back on track. Use it to understand common issues (like missing approvals, incorrect details, or pricing mismatches) and what to fix before resubmitting.
Not sure which service type to invoice? This guide explains the Support at Home services you may deliver, what’s included, and what isn’t—so you can choose the right service name and invoice accurately.
Prefer a quick walkthrough? Watch this short video for a plain-English overview of invoicing under Support at Home, including the key checks that help invoices move through faster.