Supplier resources
The agreement, the rules, and the guides to get paid faster
Everything you need to deliver services to Trilogy Care clients and invoice correctly under Support at Home. Start with our Third Party Contractor Agreement, then use the billing guides to understand what can be charged, what details every invoice needs, and the common issues that put bills on hold.
These requirements come from the Government's Support at Home rules. Get them right and your invoices are processed and paid without avoidable delays.
Our standard agreement for suppliers delivering services to Trilogy Care clients. It sets out the terms we engage you under, including service standards, payment, insurance, and compliance obligations. New suppliers complete this as part of onboarding. Existing suppliers can refer back to the current version any time.
Not sure which service type to invoice? This guide explains the Support at Home services you may deliver, what’s included, and what isn’t—so you can choose the right service name and invoice accurately.
Clear rules and examples to help you bill transport correctly under Support at Home. Covers what you can charge, what you can’t (including your travel to clients), and how trip-based transport billing works to avoid rejections.
You can use the following Support at Home invoice template to quickly and easily create compliant invoices ready for submission.
A practical breakdown of why invoices get rejected and the steps to take to get back on track. Use it to understand common issues (like missing approvals, incorrect details, or pricing mismatches) and what to fix before resubmitting.
Prefer a quick walkthrough? Watch this short video for a plain-English overview of invoicing under Support at Home, including the key checks that help invoices move through faster.
Learn the most common reasons an invoice is placed on hold, what information is typically missing, and what to do next. It also explains the hold timeline and why quick responses help prevent rejection.
Before you resubmit an invoice, use this guide to confirm what can be resubmitted, what must be corrected, and what supporting documents may be needed. It’s designed to help you fix every issue fully so your updated invoice can be processed without another delay.