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Reporting Incidents, Accidents & Changes

Why it matters:

Reporting a change in condition, an incident or accident is critical in ensuring Trilogy Care can continue to safely support a client’s care needs and manage their home care package effectively.

An incident or accident may relate to an event that occurred whilst receiving care services or not.

What will happen:

The Care Management team will contact the client and their representative (if applicable) to discuss the matter and determine the most appropriate course of action.