Home Care Pricing – See Your Real Costs

Support at Home introduces 8 funding levels, alongside the 4 ones under the Home Care Package program. There will also be three short-term pathways:

Funding levels are based on your care needs and assessment outcomes, with a priority rating of high, medium, or standard.

Your funding is managed by Services Australia. You only pay for services you receive (no upfront fees). Your provider will collect your client contributions directly from you.

Under HCP, your fees were charged on the total value of your package regardless of how much you used.

Now under SaH, Services Australia will allocate 10% of your quarterly funding for care management. Trilogy Care will apply a 10% self-management loading, but only for the services that you actually use. This covers the costs we incur in paying your invoices using Trilogy funds, administering your accounts and ensuring compliance with new Support at Home standards and rules.

You can apply this to your own situation using our interactive client calculator at ourSupport at Homepage.

Fees for these items are capped to protect your funds:

• Assistive Technology: the lower of 10% or $500
• Home Modifications: the lower of 15% or $1,500

Unlike some providers, Trilogy Care will apply these caps regardless of whether you are using your HCP unspent funds or the AT-HM Scheme for these items.

The “no worse off” principle implemented by the Government relates to whether you will pay co-contributions. That means if you were approved for a HCP before September 12th 2024 and were not previously contributing toward the cost of your care, you are protected from contributing under Support at Home. If you did pay fees in the HCP program, your Support at Home contributions is guaranteed to be the same amount or less.

Separately to the protections from co-contributions, some service providers adjusted their prices under the new SAH program. The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs.

In terms of Trilogy Care fees, it is less likely that you will pay any more when compared to the HCP program. However, we will chat to you if the utilisation of your package is of such a high level. In that case, we will assist you to apply for a level upgrade.

We’ve included case studies in your agreement pack, with example videos on ourYouTube channel.

We’re required to list the maximum price for each service, across all of Australia including rural and remote areas where prices may be higher compared to more populated areas.

The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs.

Every quarter, we’ll publish a list of the most common prices paid by Trilogy Care for each Support at Home service. You can use this to compare and ensure your rates align with the broader market.

Hardship assistance is available. We can support you in submitting a hardship application to Services Australia. Trilogy Care does not set your contribution rate and cannot adjust it directly.