Reporting Incidents, Accidents & Changes
Why it matters:
Reporting a change in condition, an incident or accident is critical in ensuring Trilogy Care can continue to safely support a client’s care needs and manage their home care package effectively.
An incident or accident may relate to an event that occurred whilst receiving care services or not.
What will happen:
The Care Management team will contact the client and their representative (if applicable) to discuss the matter and determine the most appropriate course of action.