Support at Home
Enjoy an easy transition with Trilogy Care
From 1 July 2025, aged care at home is changing. The Support at Home program, the government’s new aged care program, will replace the current Home Care Package system, introducing a streamlined and more personalised approach to care.
Whether you’re currently receiving support or just beginning your journey, Trilogy Care is here to help. We make understanding the new home care program simple—ensuring you know what’s changing, what stays the same, and how to make the most of your care.
We’re ready to guide you with tailored advice, expert care planning and dedicated support every step of the way.
About Support at Home
Trilogy Care is here to guide you
The Support at Home program is a key reform in Australia’s new aged care program, designed to deliver greater consistency, transparency and choice for older Australians receiving care at home. It replaces the Home Care Package program from 1 July 2025.
This transformation is more than just a name change—it’s a shift in how aged care services are funded, structured and delivered.
What’s changing in the new aged care program?
Under the Support at Home program, participants will see three major changes:
- Quarterly budgets will replace daily subsidies, providing more predictability and flexibility when planning care
- Services will be grouped into three structured categories: Clinical Care, Independence Support and Everyday Living Support
- New participant classifications—Grandfathered, Hybrid, and New—will determine funding rules and fee contributions
These changes aim to simplify the care experience while aligning services with each person’s needs and goals.
How Trilogy Care supports you
Trilogy Care helps you make sense of these aged care changes by:
- Explaining which participant group you belong to and what that means for your fees and entitlements
- Supporting you to manage your quarterly budget and prioritise the services that matter most
- Guiding you through eligibility, reassessments and provider choices under the new system
We make aged care simple, transparent and tailored—so you can live well at home, with the right support around you.
More information about Support at Home
Looking for clear, up-to-date guidance? Our library of Support at Home articles breaks down everything you need to know about this new aged care program—and what it means for you.
How will Support at Home impact remote and regional clients?
The Support at Home program will deliver positive change for rural and regional aged care and clients in regional communities.
Support at Home: The facts
Trilogy Care provides Support at Home information for those who may need assistance understanding the new aged care system.
What are the new service categories under Support at Home?
Trilogy Care explains the new service categories under the Support at Home program and what they mean for you.
Understanding Support at Home eligibility with Trilogy Care
Trilogy Care explores the upcoming Support at Home eligibility and how it uses the Single Assessment System.
What is the AT-HM Scheme for care recipients?
Trilogy Care explores the Assistive Technology and Home Modifications (AT-HM) Scheme for aged care recipients.
Single Assessment System – How are aged care assessments changing?
The Single Assessment System is changing the way your aged care assessments work. Trilogy Care explains what the changes mean for you.
Important changes to the Support at Home program - annual caps
Changes have been announced to the Support at Home program, with the proposed annual caps on gardening and cleaning being removed.
Support at Home - key information for care recipients
Support at Home is on the way! Here's what care recipients should know about the upcoming changes to aged care.
Support at Home – what services are available?
What services will be available under the Support at Home program? Trilogy Care explores the new funding categories.
Support at Home – how will it impact your care?
How will the new Support at Home program impact people on a Home Care Package? Trilogy Care explores the changes.
Support at Home - What does it mean for aged care recipients?
What is the new Support at Home program and how will it impact the care you receive through your Home Care Package
Support at Home Calculator
This tool will help you understand your classification, see how your budget is structured, and plan for services under the new system.
Support at Home FAQs
What is Support at Home?
Support at Home is a new aged care program starting on 1 July 2025. It will replace the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Will I automatically move to Support at Home?
Yes. If you’re currently receiving a Home Care Package, you’ll automatically transition to the Support at Home program at the same funding level. If you’re on the National Priority System (waiting list), your funding will commence at the level you were approved for when it becomes available.
What are the key benefits of the Support at Home program?
The Support at Home program introduces several improvements over the current Home Care Package system:
- More funding – The maximum annual funding will increase from $61,440 to $78,000
- Care partners – A registered provider will help manage your care and services
- Better pricing – No separate administration or management fees
- Faster access – Wait times for funding will reduce to three months by 2027
- Assistive Technology & Home Modifications – Up to $15,000 upfront for things like walking aids and bathroom modifications
- Short-term support – Additional restorative care funding and a new End-of-Life Pathway to help people remain at home in their final months
How will my funding work?
- Your funding will be divided into quarterly budgets (every 3 months)
- If you don’t spend all your funds in one quarter, you can carry over up to $1,000 (or 10%) to the next quarter
- Funds will be managed by Services Australia to ensure transparency
What services are covered under Support at Home?
There are three service categories under the new home care program:
- Clinical support (e.g., nursing, physiotherapy) – Fully funded by the government
- Independence support (e.g., personal care, assistive technology) – Moderate contributions required
- Everyday living support (e.g., cleaning, gardening) – Higher participant contributions apply
Will I have to pay for services?
- The government will cover 89% of aged care costs
- You may be asked to contribute to non-clinical services (like personal care or domestic assistance) based on your income and pension status
- People on low incomes will continue to receive financial protections
What happens if I need assistive technology or home modifications?
The Support at Home program offers upfront funding of up to $15,000 for eligible participants. This covers:
- Assistive technology (e.g., wheelchairs, walking frames)
- Home modifications (e.g., grab rails, ramps)
A health professional may need to prescribe certain modifications
Will I still have care management support?
Yes. 10% of your quarterly budget will be set aside for care management, ensuring you receive help to coordinate and adjust your services as needed.
What if I need short-term or end-of-life care?
Support at Home includes:
- Restorative care pathway – Up to 12 weeks of support to help regain independence
- End-of-Life pathway – Up to $25,000 over 3 months for those with less than 3 months to live, to support a dignified end-of-life at home
How will payments to providers work?
- Your funding will be managed by Services Australia
- You only pay for services you receive (no upfront fees)
- Your provider will collect your participant contributions directly from you
Do I need to be reassessed under the Support at Home program?
No, not unless your care needs change.
If you are already approved for or receiving a Home Care Package, you will move automatically to Support at Home. A reassessment may only be required if your care level needs to be reviewed under the new classification system.
What are the new funding levels?
Support at Home introduces 8 funding levels, replacing the 4 current ones under the Home Care Package program. There will also be two short-term pathways:
- Restorative care pathway – For temporary intensive care to improve independence
- End-of-Life pathway – For those with less than 3 months to live
Funding levels will be based on your care needs and assessment outcomes, with a priority rating of high, medium or standard.
What is a Grandfathered Client (under Support at Home)?
A Grandfathered client is someone who, as of 12 September 2024, was:
- Receiving a Home Care Package, or
- On the National Priority System (NPS) waiting list, or
- Assessed as eligible for a Home Care Package
These clients are protected by a “no worse off” principle under the Support at Home reform.
What this means for you:
- You’ll pay the same or less than you would have under the current Home Care Package system
- If you’re a full-rate pensioner who pays no fees now, you will not pay fees under Support at Home
- If you are currently contributing fees, the rate may change—but you will not pay more than you currently do
- If you are later reassessed (after 1 July 2025), your contribution may be adjusted based on your services, but only if it results in a fair outcome
What is a Hybrid Client (under Support at Home)?
A Hybrid client refers to someone who was approved for a Home Care Package between 13 September 2024 and 30 June 2025 (inclusive).
What this means for you:
- You will move to the standard Support at Home arrangements on 1 July 2025
- Your care and contribution arrangements will follow the new Support at Home pricing and fees framework from the date of transition
What is a Transitioned Client?
The term Transitioned client is used to collectively refer to all existing Home Care Package recipients who will move from the Home Care Package program to the Support at Home program on 1 July 2025. This includes both Grandfathered clients and Hybrid clients.
What this means for you:
- If you are currently receiving a Home Care Package, you are considered a Transitioned client when you move to Support at Home on 1 July 2025
- Your transition will be automatic, with no need for reassessment
- Your care level and services will continue, but your fee and contribution arrangements will align with your specific category (Grandfathered or Hybrid)