Understanding Support at Home
Enjoy the new aged care system with Trilogy Care
From 1 November 2025, theSupport at Home programreplaced the Home Care Packages program across Australia. The new program streamlines how services are organised and makes care at home more personalised and easier to navigate.
Whether you currently receive support or are just getting started, Trilogy Care is here to help. We’ll explain what’s changed and what stays the same, map your goals to the new service categories, and help you plan and track your quarterly budget. If you self-manage, we’ll support you to choose and coordinate your workers while we handle safety, governance and claims. Your dedicated care partner will work with you to make the most of your care.
Explore our informative articles, Client contribution calculator and FAQs to stay up to date with Support at Home.
About Support at Home
Trilogy Care is here to guide you
TheSupport at Home programis a key reform in Australia's new aged care program, designed to deliver greater consistency, transparency and choice for older Australians receiving care at home.
This transformation is more than just a name change—it's a shift in how aged care services are funded, structured and delivered.
Ready to find out if Trilogy Care is right for you?
What changed under the new aged care program
Under the Support at Home program, clients saw three major changes
Quarterly budgets replaced daily subsidies
Provides more predictability and flexibility when planning care
Services were grouped into three structured categories
Includes Clinical care, Independence support and Everyday living support
New client classifications were introduced
Grandfathered, Hybrid, and New - determining funding rules and fee contributions
Trilogy Care helps you make sense of these aged care changes by:
- Explaining which participant group you belong to and what that means for your fees and entitlements
- Supporting you to manage your quarterly budget and prioritise the services that matter most
- Guiding you through eligibility, reassessments and provider choices under the new system
- Making aged care simple, transparent and tailored - so you can live well at home, with the right support around you
Support at Home calculator
Quickly estimate your home care costs with our simple, personalised SAH Quarterly Calculator — understand your funding, fees and contributions in minutes.
Support at Home case studies
These real-life case studies will help you understand how the Support at Home changes work in practice, whether you are a Grandfathered Client, a Hybrid Client, or new to the system.
Each scenario explains what to expect based on different financial situations, including full Age Pension, part-pension, and self-funded retirees. You will see how quarterly budgets, client contributions, unspent funds, and the service list will apply in everyday situations.
Grandfathered clients
Hybrid clients
New clients
More information about Support at Home
Looking for clear, up-to-date guidance? Our library of Support at Home articles breaks down everything you need to know about this new aged care program—and what it means for you.
Frequently Asked Questions
Find answers to common questions about the Support at Home program and how it affects your aged care services.
Understanding Support at Home
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
The Support at Home program introduces several improvements over the current Home Care Package system:
Understanding Support at Home
What is Support at Home?
Support at Home is a new aged care program that began on 1 November 2025. It replaced the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Will I automatically move to Support at Home?
Yes. All clients who were receiving a Home Care Package, automatically transitioned to the Support at Home program at the same funding level.
What are the key benefits of the Support at Home program?
The Support at Home program introduces several improvements over the current Home Care Package system: • More funding – The maximum annual funding has increased from $63,440 to $80,137 • Care partners – A registered provider will help manage your care and services • Better pricing – No separate administration or management fees • Faster access – Wait times for funding will reduce to three months by 2027 • Assistive Technology & Home Modifications – Up to $15,000 upfront for things like walking aids and bathroom modifications • Short-term support – Additional restorative care funding and new programs including the End-of-Life Pathway, AT-HM Scheme, and Short Term Restorative Care Pathway to help people remain at home in their final months
Client contributions and budget
How does my funding work?
Under Support at Home, funding will be divided into quarterly budgets (every 3 months). If you don't spend all your funds in one quarter, you can carry over up to $1,000 (or 10%) to the next quarter. Funds will be managed by Services Australia to ensure transparency.
What are the new funding levels?
Support at Home introduces 8 funding levels, alongside the 4 ones under the Home Care Package program. There will also be three short-term pathways: • Restorative care pathway – For temporary intensive care to improve independence • End-of-Life pathway – For those with less than 3 months to live • AT-HM Scheme – For those who need funding for equipment or their home Funding levels are based on your care needs and assessment outcomes, with a priority rating of high, medium, or standard.
What happens if I need assistive technology or home modifications?
The Support at Home program offers upfront funding of up to $15,000 for eligible clients. This covers: • Assistive technology (e.g., wheelchairs, walking frames) • Home modifications (e.g., grab rails, ramps) • A health professional may need to prescribe certain modifications
What if I need short-term or end-of-life care?
Support at Home includes: • Restorative care pathway – Up to 12 weeks of support to help regain independence • End-of-Life pathway – Up to $25,686 over 3 months for those with less than 3 months to live, to support a dignified end-of-life at home
How will payments to providers work?
Your funding is managed by Services Australia. You only pay for services you receive (no upfront fees). Your provider will collect your client contributions directly from you.
Will I lose my unspent Home Care Package funds?
No, your unspent funds will not be lost. You will be able to carry over unspent Home Care Package funds into the Support at Home program. However, carryover funds will be subject to new rules and limits under the Support at Home model.
Grandfathered, hybrid, and new clients
What is a Grandfathered client (under Support at Home)?
A Grandfathered client is someone who, as of 12 September 2024, was: • Receiving a Home Care Package, or • On the National Priority System (NPS) waiting list, or • Assessed as eligible for a Home Care Package These clients are protected by a "no worse off" principle under the Support at Home reform. What this means for you: • You'll pay the same or less than you would have under the current Home Care Package system • If you're a full-rate pensioner who pays no fees now, you will not pay fees under Support at Home • If you are currently contributing fees, the rate may change—but you will not pay more than you currently do • If you are later reassessed (after 1 July 2025), your contribution may be adjusted based on your services, but only if it results in a fair outcome
What is a Hybrid client (under Support at Home)?
A Hybrid client refers to someone who was approved for a Home Care Package between 13 September 2024 and 30 June 2025 (inclusive). What this means for you: • You will move to the standard Support at Home arrangements on 1 November 2025 • Your care and contribution arrangements will follow the new Support at Home pricing and fees framework from the date of transition
What is a Transitioned client?
The term Transitioned client is used to collectively refer to all existing Home Care Package recipients who will move from the Home Care Package program to the Support at Home program on 1 November 2025. This includes both Grandfathered clients and Hybrid clients. What this means for you: • If you were receiving a Home Care Package, you are considered a Transitioned client when you move to Support at Home on 1 November 2025 • There is no need for reassessment • Your care level and services will continue, but your fee and contribution arrangements will align with your specific category (Grandfathered or Hybrid)
What services are included
What services are covered under Support at Home?
There are three service categories under the new home care program: • Clinical support (e.g., nursing, physiotherapy) – Fully funded by the government • Independence support (e.g., personal care, assistive technology) – Moderate contributions required • Everyday living support (e.g., cleaning, gardening) – Higher client contributions apply
Will I still have care management support?
Yes. 10% of your quarterly budget will be set aside for care management, ensuring you receive help to coordinate and adjust your services as needed.
Reassessments and planning
Do I need to be reassessed under the Support at Home program?
No, not unless your care needs change. If you were already approved for or receiving a Home Care Package, you have been automatically moved to Support at Home. A reassessment may only be required if your care level needs to be reviewed under the new classification system.
Will my care or services change now that Support at Home is here?
No, there will be no changes to your current services under Support at Home. You'll continue receiving the same support through your Trilogy Care, with the same funding and arrangements in place. If your care needs change, your care partner will review your care plan and discuss any necessary updates with you.
What if I'm waiting for a higher-level package?
If were already on the national waitlist for a higher-level package, that won't change. You'll continue moving through the queue under the current system. If your new level is approved after 1 November 2025, you'll move to that new funding level under Support at Home, and your protections (like grandfathering) will still apply if you're eligible.
Support at Home start date and what to expect
Will there be more changes to the aged care legislation?
Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we'll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don't need to worry.
SAH client agreements
What rights do I have?
All of your rights remain in place. This includes the right to dignity, privacy, independence, choice, and to raise concerns without penalty. You are not required to remain with Trilogy Care if you disagree with the terms. You will not be charged any exit fees or notice periods if you choose to leave.
Can I still choose my own suppliers?
Yes. If you are self-managed, you can continue choosing your own care workers and service providers, as long as they meet compliance requirements. If you have our Fully Coordinated model, your care team will continue arranging services on your behalf.
What are my fees?
Under HCP, your fees were charged on the total value of your package regardless of how much you used. Now under SaH, Services Australia will allocate 10% of your quarterly funding for care management. Trilogy Care will apply a 10% self-management loading, but only for the services that you actually use. This covers the costs we incur in paying your invoices using Trilogy funds, administering your accounts and ensuring compliance with new Support at Home standards and rules. You can apply this to your own situation using our interactive client calculator at our Support at Home page.
What are the AT-HM fees?
Fees for these items are capped to protect your funds: Assistive Technology: the lower of 10% or $500 Home Modifications: the lower of 15% or $1,500 Unlike some providers, Trilogy Care will apply these caps regardless of whether you are using your HCP unspent funds or the AT-HM Scheme for these items.
Will I pay more under the new system?
The “no worse off” principle implemented by the Government relates to whether you will pay co-contributions. That means if you were approved for a HCP before September 12th 2024 and were not previously contributing toward the cost of your care, you are protected from contributing under Support at Home. If you did pay fees in the HCP program, your Support at Home contributions is guaranteed to be the same amount or less. Separately to the protections from co-contributions, some service providers adjusted their prices under the new SAH program. The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs. In terms of Trilogy Care fees, it is less likely that you will pay any more when compared to the HCP program. However, we will chat to you if the utilisation of your package is of such a high level. In that case, we will assist you to apply for a level upgrade. We’ve included case studies in your agreement pack, with example videos on our YouTube channel .
What happens to my care management funding if I don’t use it?
10% of your funding is contributed to the care management pool by Services Australia each month. This pooled approach allows for changing care needs over time, where sometimes you may need more and other times you may need less. Unused care management funding is held in the pool by Services Australia, not by Trilogy Care.
Why are prices in my agreement higher than what I currently pay?
We’re required to list the maximum price for each service, across all of Australia including rural and remote areas where prices may be higher compared to more populated areas. The best part about self-managing your funding is that you can always negotiate your service prices or switch to a supplier that meets your budget needs.
How do I check if I’m paying a fair rate?
Every quarter, we’ll publish a list of the most common prices paid by Trilogy Care for each Support at Home service. You can use this to compare and ensure your rates align with the broader market.
What if I can’t afford to pay?
Hardship assistance is available. We can support you in submitting a hardship application to Services Australia. Trilogy Care does not set your contribution rate and cannot adjust it directly.
