Frequently Asked Questions
Find answers to common questions about the Support at Home program and how it affects your aged care services.
Understanding Support at Home
Support at Home is a new aged care program starting on 1 November 2025. It will replace the current Home Care Package (HCP) program and is designed to improve in-home care by offering more flexibility, transparency and support for older Australians to live independently at home for longer.
Yes. If you're currently receiving a Home Care Package, you'll automatically transition to the Support at Home program at the same funding level. If you're on the National Priority System (waiting list), your funding will commence at the level you were approved for when it becomes available.
The Support at Home program introduces several improvements over the current Home Care Package system:
