Self-managed home care means you stay in the driver’s seat. You choose your workers, set your schedule and decide how to use your Support at Home budget. Trilogy Care handles the admin, payments, compliance checks and clinical oversight in the background so your funding turns into as many real care hours as possible.

With a fully managed service, the provider usually arranges workers and services for you and sets the fees. With self-management, you (and your family, if you like) choose who comes into your home, negotiate rates, and shape your support. Trilogy Care steps in with planning, budget support, compliance and nursing oversight rather than controlling your day-to-day choices.

Yes. You have a dedicated care partner who gets to know you, helps you set up your care plan, builds a clear budget and reviews it with you regularly. You keep the final say, but you never have to guess whether you use your funding wisely.

Your workers or providers send invoices to Trilogy Care. Once you approve the services, Trilogy Care pays them from your Support at Home budget, runs daily payment cycles and manages any eligible reimbursements, so you don’t have to chase paperwork or juggle bills.

Definitely. Many clients involve a family member or trusted friend in choosing workers, approving services and reviewing the budget. Your care partner can include them in calls and planning meetings so everyone feels confident about how you use your funding.

Trilogy Care confirms that workers and providers meet required standards, checks insurances and police checks, and reviews services to make sure they fit Support at Home rules. Regular audits help keep your care safe, appropriate and claimable.

Yes. Trilogy Care’s nursing team can review your care plan, give clinical advice and help adjust your support if your health needs change. You still choose who supports you day-to-day, but you also benefit from professional clinical oversight.

You don’t need to be a tech expert. You can send invoices by email, ask your workers to send them directly to Trilogy Care, or have a family member help. Your care partner can talk you through simple ways to approve services and keep track of your budget.

That’s common. You can lean on your care partner more at the beginning for help choosing services, setting rates and planning your week. As you gain confidence, you can take more day-to-day control while Trilogy Care continues to support you with budget reviews, compliance and clinical oversight.

You contact Trilogy Care, have a chat about your goals and current support, and share your Support at Home details. You then meet your care partner, set up your care plan and budget together, register your chosen workers and providers, and Trilogy Care starts managing your payments and ongoing support.