From confusion to confidence: Improving the aged care journey
At Trilogy Care, we believe in empowering older Australians to remain in the home they love. But for many older Australians, accessing the care they need to stay there feels confusing, restrictive, and out of their hands.
We set out to change that.
Founded in 2020, Trilogy Care assists older Australians in taking control of their aged care, staying connected to their communities, and living with more confidence and independence. Through Self Managed Home Care Packages, we help people get more care hours, more choice, and more say – all while remaining in the place they love most: home.
How Trilogy Care began
Our story starts in Far North Queensland, where James Whitelaw was helping his parents-in-law, Peter and Inese, navigate the aged care system.
They'd been approved for Home Care Packages but lived on a rural property, far from family. After speaking with national providers, James was shocked to learn that a $24,000 annual package would offer just 5.5 hours of care a week.
As an accountant, James did the maths and found a better way. By exploring Self Managed options, the family was able to double their weekly care hours, choose local carers, and build lasting, trusted relationships essential for Inese, who was in the early stages of dementia.
“We went from 5.5 to 12 hours of care per week; with people they knew and trusted”
James Whitelaw, Founder
That experience lit a fire. In 2020, James founded Trilogy Care to help other families access the same control, transparency, and dignity his own family had found.
Trilogy Care has grown into one of Australia’s leading Home Care Package providers, supporting more than 11,000 clients with a network of 10,500+ service providers and more than $400 million in managed funding.
Backed by a national team of 250+ professionals, we help clients self-manage their care, choose who supports them, and make the most of every hour and dollar. Many of our clients access more care hours than traditional providers, all without sacrificing personal choice. We’re proudly helping more people age well, stay connected, and feel in control.
Paula Duncan: “As I get older, I get stronger“
We're proud to have Paula Duncan, one of Australia's most recognised actors and a passionate advocate for positive ageing, as Trilogy Care's brand ambassador.
With a career spanning more than four decades, Paula has become a household name through her roles in Cop Shop, The Young Doctors and many others. She's the recipient of eight Logie Awards, the Executive Woman of the Year for Contribution to the Arts and Community, and a nominee for the Australia Day Award.
Beyond her work in entertainment, Paula is a long-time supporter of causes that empower and uplift. She serves as an ambassador for WomenCan, the Focus on Ability Film Festival, NOVA Employment, and the Australian Gynaecological Cancer Foundation, always championing those facing life's most significant challenges.
Now, her focus is on aged care, and she's chosen to partner with Trilogy Care because our mission aligns with her own journey.
“I've always said that as I get older, I get stronger. I've partnered with Trilogy Care because they help people like me enjoy the process of ageing.”
- Paula Duncan
After experiencing a serious accident at home, Paula needed support, including rehabilitation, mobility equipment, and transport to appointments. Trilogy Care helped coordinate her care, keeping her strong, safe, and independent through her recovery.
“Trilogy Care is the perfect organisation to provide these services – they organised transport to appointments and medical advice when I needed it. This has allowed me to remain strong and independent,” Paula said.
She brings more than visibility to our brand; Paula brings lived experience and a deep passion for changing the narrative around ageing. With Paula's voice and story, we're helping more Australians understand that Self Managed care isn't just practical, it's empowering.
Through upcoming community events, video content, and educational campaigns, Paula will play a key role in sharing what self-management can look like for older Australians and why it's a model built on trust, flexibility, and freedom.
Real care, real outcomes
See more client testimonials here
“We found carers who spoke Italian with Peter and shared his love of gardening. That connection changed everything.”
– James Whitelaw
“The help we’ve had has been essential for us both to keep going forward. Trilogy Care showed us what was possible and helped us make it happen.”
– Sharon, Gold Coast
Sharon and Gary chose self-management after hospital discharge, and now receive consistent, personalised care at home — with help from Trilogy Care to access essential items like a wheelchair and find the right support.
“We want to be together, and that’s the biggest thing in the world. With Trilogy’s help, we can stay at home, where we belong.”
– Sharon
Judith and Barry, married 63 years, found new ease through Trilogy Care.
“One of the things I made Barry promise me was that he would never, ever make me go into an aged care home. Not while I’m alive.”
– Judith, Noosaville
“Judith’s carer is a gem. The support we get from Trilogy Care, from budget help to care planning, has made our life calmer, closer, and more independent.”
– Judith & Barry, Noosaville
Looking ahead
We know how much it means to feel in control of your own life, especially as you grow older. That's why we're here. Trilogy Care has grown quickly, but our purpose has stayed the same: to make aged care more personal, more flexible, and more empowering.
And we're not slowing down. With more people discovering the benefits of Self Managed care every day, and with Paula Duncan's voice helping us reach even more families, we're continuing to show Australians that ageing at home isn't just possible — it's powerful.
Whether you're planning ahead or figuring things out right now, we're here to help make it simpler, and more human.
More questions?
Want to talk to someone about how Trilogy Care can support you or a loved one?
Trilogy Care
The information provided on this page is for general reference only and may be subject to change. The Trilogy Care Story highlights our commitment to empowering older Australians through flexible home care options, but service details and government frameworks may evolve over time. Users should verify all information with our team or official aged care sources.
Trilogy Care was established to challenge the traditional model of home care and offer greater choice to older Australians. Our approach to self-management means participants can take an active role in their care, supported by a registered provider. However, the availability of services, funding arrangements, and provider responsibilities may change as aged care policy is updated.
As one of Australia’s leading Self Managed providers, Trilogy Care helps participants get more care hours by reducing unnecessary fees and offering greater transparency. We focus on empowering individuals to coordinate their own services, but it remains essential to confirm all relevant details before selecting a care model.
Is Trilogy Care Australia’s best Self Managed Home Care Package provider?
At Trilogy Care, we always strive to be the best Self Managed Home Care provider for all of our care recipients.
Key points:
The Trilogy Care Story is centred around choice, flexibility, and empowerment in home care
Our self-management model supports individuals to take control while remaining connected to a registered provider
As Self Managed providers, we help participants access more care hours through reduced provider fees
Home care policies, responsibilities, and funding structures may change over time
Always verify current Trilogy Care self-management and service information before making a decision