Home Care Package providers - making the right choice for you

Home Care Package providers - making the right choice for you

Home Care Packages are designed to help you maintain your independence and lifestyle in your own home.

Whether you’re researching your options or you’ve been approved for a Home Care Package, there are so many options and decisions, how do you know you’re making the right choice for you?

The first step is to select an approved Home Care Package provider to help you manage your plan and budget.

While Home Care Provider options may seem vast, there are two basic ways to manage your plan:

  1. Traditional providers
  2. Self-managed care

Traditional Home Care Package providers

Traditional service providers deliver fully managed home care, putting them in charge of every aspect of your care – from finances through to scheduling services and choosing the people who deliver them.

While a hands-off approach might sound appealing, it means you can’t necessarily control which members of their team are rostered to be in your home  or the price they charge for their services.

Fully managed home care also comes at a price. Traditional providers typically charge a monthly fee, daily fees and an inflated hourly rate for the delivery of services or support– a rate which includes hefty ‘middle-man’ fees on top of the direct service charge. This can have a significant impact on your budget.

Self-managed Home Care Package providers

Self-managed care is a new care model that allows the consumer to take control of the care services they need and the care providers they use. 

Unlike traditional providers, self management empowers the consumer to spend less on management fees, freeing up their Home Care Package budget for better long-term care and services.

Fees for a self-managed service are usually charged at a flat percentage rate, with no daily management fees or exit fees. And, because you can choose your own support providers, you know the service rate you’ll be charged.

The Trilogy Care difference

Trilogy Care is a registered Home Care Package provider. We offer two levels of self-managed home care – Self Managed and Self Managed PLUS. 

The Self-Management option allows you to take full control over your Home Care Package. The Self-Management Plus option is for those who need some care coordination support. 

All Trilogy Care clients have a dedicated care manager who is directly contactable by phone to  work with you to find the perfect support providers to suit your personality, lifestyle and needs, with control resting fully in your hands. And all charged under our fixed fee structure – no setup fee, no daily fee, no exit fee.

Would you like to know more about how to self-manage your Home Care Package? You can read more on our website. 

Self-managing your Home Care Package

Stay at home and in charge!

What is self-management?

Self-managing your Home Care Package is a great way to keep control over how your Home Care Package budget is spent.

It doesn’t mean you have to go it alone, but rather offers the flexibility to get help with as much or as little of the process as you choose.

Self-management might include support to:

Design your care plan and budget
Gain more control over how your funds are spent
Choose the care workers and support services you want, and when you want them
Find services at rates that are acceptable to you
Ensure your services are paid on time with our daily payment runs
Increase your care hours with lower management fees

Why self-manage?

One of the main reasons why people choose to self-manage their Home Care Package is because it gives you absolute control over who provides your care and services; you can ensure you’re surrounded by the best people and receiving exactly the service you want, how and when you need it. Self-management also cuts out the agency ‘middle-man’, allowing for rate negotiation directly with service providers so you can get the most out of your budget.

Steps to self-managing your Home Care Package with Trilogy Care

Ready to get started? Once you have your approved Home Care Package, here’s what you can expect from Trilogy Care: 

Phone Trilogy

Talk to us

Reach out to our friendly team, so we can learn all about your care needs and how we can partner with you to assist in self-managing your Home Care Package.

Trilogy Emails

Care planning

Together we’ll review your care needs and design a care plan and budget that suits your lifestyle.

Trilogy Care Address

Find workers

Time to find support partners or workers in your local community who can deliver what you need, when you need it. You may already be working with a cleaner, allied health provider, or other provider you would like to continue using.

Contact Us

Start receiving services

We’ll continue to partner with you to manage your budget and administer your Home Care Package.

Find out how Trilogy Care can support you to self-manage your Home Care Package by completing the below form or calling 1300 459 190.

The importance of oral health in older Australians

A dentist wearing a mask interacts with a smiling elderly man in a dental chair. Background includes dental health icons such as a toothbrush and a smiling mouth.

Age is just a number, but when it comes to dental health, those numbers can add up to some serious consequences. As we get older, our teeth and gums require even more attention and care to maintain a healthy smile. While it may be tempting to neglect regular dental check-ups and care, overlooking the importance of dental health can lead to long term issues for your oral and overall health. From maintaining proper nutrition to preventing gum disease and tooth decay, taking care of your teeth is essential for a happy and healthy life.

So, grab your floss and settle in, because we’re diving into the importance of dental health for older Australians and why it’s never too late to start giving your pearly whites the TLC they deserve.

The connection between oral health and overall health

You may not realise it, but oral health can have a huge impact on your overall health and wellbeing. Having poor oral health can affect your ability to eat, speak or socialise. In fact, it’s even been linked to a variety of systemic conditions, including heart disease, diabetes, and respiratory infections. By prioritising dental health, older Australians can help prevent the spread of bacteria and infections from the mouth to other parts of the body, ultimately reducing the risk of developing these serious health conditions.

What contributes to poor oral hygiene?

Poor oral hygiene is a common issue that affects many older Australians. There are several factors that can contribute to poor oral health. Understanding these factors can help prevent or address the effects effectively.

Some of the main contributing factors to poor oral hygiene are:

  • Consumption or sugar, tobacco and alcohol
  • A lack of good oral hygiene and regular dental check ups
  • A lack of fluoridation in some water supplies
  • Access and availability of services including long wait periods and affordable dental care

Addressing the factors by reducing sugar and alcohol consumption and maintaining good oral hygiene can help you protect your teeth and gums and maintain optimal oral health.

How nutrition impacts your oral health

Nutrition plays a crucial role in maintaining good oral health. The foods we eat directly impact the health of our teeth and gums. A diet rich in vitamins, minerals, and antioxidants can help strengthen our teeth and fend off cavities. On the other hand, a diet high in sugar and processed foods can lead to tooth decay and gum disease. Consuming plenty of fruits, vegetables, and lean proteins can provide essential nutrients that support overall oral health. It’s also important to stay hydrated and limiting snacking between meals can help prevent bacteria from building up.

Preventing pain and discomfort

Conditions such as cavities, gum disease, and tooth sensitivity can not only be painful but also greatly impact your quality of life by making it difficult to eat, speak, and carry out daily activities. By taking proactive steps, such as brushing twice a day, flossing daily, and using mouthwash, you can help prevent unnecessary oral pain and discomfort. This can improve your overall wellbeing and allow you to enjoy a better quality of life.

How can I protect my oral health long term?

Protecting your oral health is crucial for maintaining a healthy smile and overall wellbeing. One of the most important habits you can adopt is to brush your teeth twice a day with a small soft brush. Brushing helps remove plaque and food particles that can lead to cavities and gum disease. It’s also a good idea to choose healthy, low sugar foods and drinks to prevent tooth decay and drink plenty of water throughout the day which helps wash away food particles and bacteria that can harm your teeth and gums.

Another key component of protecting your oral health is to make an appointment for a dental check-up. Regular dental visits allow your dentist to detect and treat any potential issues early before they become more serious. Prevention is key when it comes to good oral health, so be sure to make it a priority in your daily routine.

Financial considerations

We all know that dental treatments can be expensive. However, by investing in dental health now and focusing on preventative measures such as regular brushing, flossing, and dental check-ups, you can lower the risk of needing costly procedures down the line. Catching issues early through routine check-ups, means that you can address minor concerns before they develop into more serious problems that require expensive treatments. In this way, prioritising oral health can be a proactive approach to managing healthcare costs as an older Australian.

Ultimately, the financial considerations of dental health for older Australians underscore the importance of making oral care a priority. By investing in preventive measures and seeking regular dental care, you can not only preserve your oral health but also potentially save money in the long run. Prioritising oral health is an investment that can benefit both financial security and overall wellbeing in later life.

Remember, it’s always important to consult a dental professional for oral health recommendations tailored to your individual needs. Your dentist can provide guidance on the best oral hygiene practices, including the use of fluoride toothpaste, flossing techniques, and the importance of regular dental cleanings.

So, remember to floss, brush, and visit your dentist regularly – your body will thank you!

Falls prevention and our ongoing wellbeing

Falls prevention and our ongoing wellbeing

As our bodies change, it’s important to recognise the shifting dynamics and challenges they may pose to our stability and balance. A significant issue that can impact us as we age is the heightened risk of falls. This risk is increased when factors including declining vision, impaired balance, and diminished mobility are combined with long-term medical issues.  

Falls are a pressing concern for seniors, with statistics revealing their prevalence as the leading cause of hospitalised injury and injury-related deaths among individuals aged 65 and over in Australia. Shockingly, in 2019–20, approximately 41% of hospitalisations for falls—totaling 54,600 admissions—were recorded for those aged 85 and over.  

However, we can take proactive steps to protect our health and reduce the chance of falling despite these obstacles. Here are some tips to help you consider how you can reduce your risk of injuring yourself by having a fall. 

Stay active

Regular physical activity can help us maintain strength, balance, and flexibility. Walking in the neighborhood, practicing Tai Chi in the park, or joining water aerobics classes at the local community center are excellent ways to stay active. 

  • Chair exercises: Simple movements like leg lifts, arm circles, and seated marches can be done safely at home or in a group setting. 
  • Yoga: Practicing yoga can improve balance, flexibility, and overall body awareness. 
  • Gardening: Tending to a garden provides a gentle form of exercise that can improve strength and flexibility. 

Home safety modifications

Conducting a thorough assessment of the home environment to identify potential hazards is crucial:

  • Placing non-slip mats or strips in the bathtub and shower. 
  • Installing handrails along staircases, hallways, and walkways provides seniors with additional support and stability. 
  • Swapping out standard toilet seats for elevated ones can make it easier for seniors to sit down and stand up.
    Ensuring that pathways throughout the home are clear of obstacles and clutter.     

Occupational therapy support may be available under your Home Care Package to help you identify ways to reduce your risks around the home. Speak to your care partner to see if you’re eligible.

Vision and hearing check

Routine vision and hearing assessments are essential to identify changes quickly. Detecting and addressing issues like cataracts, glaucoma, or hearing loss promptly can improve awareness of surroundings and prevent accidents. For instance, scheduling an annual eye exam to update eyeglass prescriptions and checking hearing aids regularly for proper functioning can contribute to maintaining sensory function and reducing fall risk. 

Medication management

Regular medication reviews with your healthcare provider can help you identify any drugs that may increase the risk of falls due to side effects like dizziness or drowsiness.

Always follow prescribed dosages and avoid mixing medications without medical guidance. Remember to:

  • Organise medications in a pill organiser or consider a Webster Pack to avoid confusion. 
  • Set reminders for medication schedules using alarms or smartphone apps. 
  • Regularly review medications with a healthcare provider to identify any potential side effects or interactions. 

Nutrition

Nutrition plays a crucial role in maintaining overall health and preventing falls among seniors. A well-balanced diet rich in essential nutrients can support bone health, muscle strength, and cognitive function, reducing the risk of falls and promoting ongoing wellbeing.

By prioritising nutrition and adopting a well-rounded diet tailored to their specific needs, seniors can not only reduce their risk of falls but also enhance their overall health and quality of life as they age. 

Self-manage your Home Care Package

Self-managed Home Care Packages offer seniors greater control and flexibility in accessing the support they need to maintain their independence and safety at home. These packages empower individuals to choose the services that best suit their unique needs, including falls prevention programs, personal care assistance, and allied health services. 

Reviewing your care plan as your lifestyle and needs change can also ensure you make the most of your Home Care Package. Learn more about care plans here. 

Are you new to Home Care Packages? Go to our Resources page to find everything you need to know about getting started.

How will the increase in the aged care workers award impact my Home Care Package

In an exciting, and much-deserved decision by the Fair Work Commission, from 1 July 2023 aged care workers are scheduled to receive a 15% award wage increase. This award wage increase covers all workers who work under the:

  • Aged Care Award 2010
  • Nurses Award 2020, and the
  • Social, Community, Home Care and Disability Services Industry Award (SCHADS) 2010.

These changes have been made to recognize the complex and often undervalued work our aged care workers provide and will result in more skilled staff and higher-quality care for Home Care Package recipients.

To cover the wage rises the Federal Government is increasing the Home Care Package basic subsidy by 11.9% (including annual indexation).

What does this mean for me?

From 1 July 2023, you will notice an increase in your Home Care Package subsidy. This increase has been applied to cover the increase in the award wages of aged care workers. The new home care subsidy amounts for each level are as follows:

For most clients, the increase in the daily subsidy will cover any increase in costs associated with the increase in the award wage.

My package is mostly or fully allocated toward care. What should I do?

Level 1-3 packages -

If you’re concerned the increase will not cover your care requirements, please contact your Care Partner to discuss the possibility of requesting a reassessment from the Aged Care Assessment Team (ACAT).

Level 4 packages -

We may be able to apply to the Government on your behalf to bridge the gap in costs. Speak to your Care Partner to discuss your current care plan and the next steps we can take to support you through that process.

Your package fees

The percentage calculation of our pricing will remain at the agreed rate in your Home Care Agreement but because of the change in dollar amount, you will see an increase in the amount of your package fee.

The fee split across care management and package management services remains unchanged.

For more information on how the increase will affect your subsidy or supplement, review your Home Care Agreement or call your Care Partner.

Service provider fees

As a result of the changes to the aged care workers’ award rates, some service providers employing aged care workers may need to raise their rates. However, you, as the client, need to agree to any increase in service charges.  If you consider a rate rise to be reasonable and related to the wage increase, we encourage you to accept it.

If you believe that the increase is unrelated to the wage rise or is not being passed on to the aged care workers delivering your services, please ask your service provider to supply you with more information.

Once you agree to a rate increase, please contact your Care Partner to ensure the new amount is reflected in your care plan and care budget.

If we identify invoices that have increased significantly, we may hold payment until you contact your Care Partner to update your care plan and care budget.

Need more information?

If you have any questions about this increase or are not satisfied that it is connected to the Aged Care Worker wage rise or Home Care Package subsidy increase, please contact your Care Partner or MyAgedCare.

Helpful Resources:

Trilogy Care

www.trilogycare.com.au

1300 459 190 (press option 3 for the Care Team)

MyAgedCare

www.myagedcare.gov.au

1800 200 422

Nutrition for senior Australians

Nutrition for Seniors

Sufficient nutrition is important for all Australians. However, for seniors the foods and drinks that create a healthy diet may be significantly different from when you were younger. Healthy eating doesn’t have to change that much with age, especially if you already have a nutritious diet. You simply need to be aware of your own specific nutrition requirements and adjust
your food choices, to enable your body to receive the nourishing food it deserves to maintain a healthy living.

Luckily there are plenty of useful resources outlining nutritional and healthy diets for all ages. The best place to find this
resource is at the Australian Dietary Guidelines website.

Australian Dietary guidelines:

  • Eat a wide variety of foods from the five food groups: plenty of colourful vegetables, legumes/beans; fruit; grain (cereal) foods, mostly wholegrain and high fibre varieties; lean meats and poultry, fish, eggs, tofu, nuts and seeds; milk, yoghurt, cheese or their alternatives, mostly reduced fat.
  • Lean meats and poultry, fish, eggs, tofu, nuts and seeds, and legumes/beans: a standard serve is 500–600 kilojoules; for example, 65 grams cooked lean red meats or two large eggs.


  • Grain foods: a standard serve is 500 kilojoules; for example, one slice of bread or ½ cup cooked porridge. At least two-thirds of choices should be wholegrain varieties.
  • Milk, yoghurt and cheese or alternatives: a standard serve is 500–600 kilojoules; for example, a cup of milk or ¾ cup yoghurt.

The importance of healthy meals when you’re over 65

For seniors, you may find it difficult to get out to purchase groceries, or you may feel as though your appetite has reduced or disappeared. Health issues may also make it difficult to maintain healthy eating or enjoy eating. Try to see every meal and snack as a chance to give your body maximum nutrition (like vitamins, minerals, and fibre) – and as a social activity you can enjoy with others if possible.

If you require help with shopping, meal preparation or finding nutritional meals, make sure to bring up these issues with your care partner or call Trilogy Care 1300 459 190 to help you find a suitable solution.

Inclusions and exclusions - Use of Home Care Packages funds

Clients often ask us what services and items they can and can not use or purchase from their Home Care Package.

At Trilogy Care, we partner with you to determine if the service, support, or purchase is directly linked to your identified care needs and goals (as per your ACAT assessment). Appropriate purchases may support daily living and are essential to keeping you safe at home, for longer. All purchases must be considered an acceptable use of government funds while fitting within your budget. All of things which Trilogy Care assists you with.

General Expenses

These are items that would usually be paid for with general household income, such as household bills and other basic living expenses.

Examples of items that are not covered:

  • White goods
  • Appliances
  • Car expenses
  • Waste removal
  • Gift vouchers
  • Medical expenses, funeral costs
  • Heaters
  • Air conditioner
  • Social clubs memberships
  • Ongoing internet or phone costs
  • Haircuts and manicures
  • Storage
  • Supplements and vitamins.

Home Modifications and Capital items

Any home modification made, must be clinically justified and reasonable. It must only be provided to a level of functional safety (to avoid a dangerous situation) and only to a level that is adequate to provide security.

Home modification for aesthetic or embellishments are not an appropriate use of a home care package.

Examples of items that would be covered:

  • Pathways into an around the home
  • Grab rails in bathrooms and toilets
  • Chairlifts and wheelchair platform lifts
  • Internal and External handrails
  • Widening doorways and passages
  • Lever taps and door handles
  • Installation of emergency alarms
  • Bathroom/Kitchen re-design
  • Ramps (permanent and temporary)
  • Handheld showers

Home Maintenance

Any work that is reasonably required to maintain the home and garden in a condition of functional safety (not decorations) and provide an adequate level of security. There would be minor home maintenance activities that you or partner would have previously done for you but can no longer do due to safety concerns.

Examples of items that are covered:

  • Cleaning gutters
  • Changing batteries in smoke alarms
  • Essential pruning, yard clearing or lawn mowing
  • Repair of internal flooring and external access pathways to address trip and slip hazards
  • Changing light bulbs or fixing a broken door
  • Minor plumbing, electrical and carpentry repairs where safety is a concern
  • Spring clean – windows/ceiling fans and other cleaning tasks at height around the home

Food and Food Preparation

The home care package cannot pay for groceries purchased at the supermarket or the raw ingredients of pre-prepared and packed meals

Your home care package can be used to pay for someone to help you prepare meals OR prepare meals for you at home.

A portion of the cost for pre-prepared meals like Meals on Wheels, Lite N Easy and Tender Loving Cuisine can be covered from your Home Care Package (please discuss with your Care Partner).

Transport Costs

If there is a state or local government funded initiative for the use of taxi vouchers, this will be used in the first instance (please discuss with your Care Partner).

Transport and personal assistance to help you get around the community to do your shopping, attend medical appointments or social activities.

Use of taxis or taxi vouchers must be well documented in your Care Plan with the intended purpose of their use linked to your assessed needs.

Glasses

Some people are eligible for glasses to be subsidised by the state government, we must first check your eligibility for those programs.

If you are ineligible or unable to obtain glasses through a state government funded program, the “like for like” cost for subsidized glasses can be covered.

Understanding the permissible uses of Home Care Package funds is crucial for maximising their benefits while ensuring compliance with regulations. By partnering with Trilogy Care, you gain access to expert guidance and support to navigate the complexities of funding allocations. Our commitment is to empower you to make informed decisions that align with your care needs and goals, ultimately enhancing your safety, comfort, and well-being at home.

Learn more about care plans here. 

Validated assessment tools

Validated assessment tools

Validated assessment tools are an important aspect of providing quality care for individuals receiving home care services. These tools are used to assess the needs, abilities, and functional status of home care recipients, and to monitor changes over time.

Mini Nutritional Assessment

The Mini Nutritional Assessment (MNA), is a validated tool used to assess the nutritional status of senior adults. It is designed to be a simple, easy-to-use, and efficient tool for identifying risk of malnutrition.


Click here

Norton Pressure Sore Risk-Assessment Scale Sorting System

The Norton Scoring System, is a validated tool used to assess the pressure ulcer risk in senior adults and other adults who are bedridden or immobile. The Norton Scoring System can be used to identify individuals at risk of pressure ulcer development and to monitor changes in risk over time.


Click here

Tools for assessing and monitoring faecal incontinence

The Revised Faecal Incontinence Scale (RFIS), is a validated assessment tool used to assess the severity and impact of fecal incontinence in adults. The RFIS is designed to be simple and effective, and can be completed by a trained healthcare professional.


Click here

Revised Urinary Incontinence Scale

The Revised Urinary Incontinence Scale (RUIS) is a validated tool to assess the severity and impact of urinary incontinence in adults. The RUIS consists of 10 items that assess the frequency, amount, and impact of urinary incontinence, as well as the patient's level of concern related to incontinence. Each item is scored on a scale from 0 to 3, with higher scores indicating a greater severity and impact of urinary incontinence.


Click here

Waterlow pressure area risk assessment

The Waterlow pressure area risk assessment tool is used to evaluate the potential risk for pressure ulcer development in senior adults and immobile individuals. The assessment evaluates several factors, including mobility, nutrition, skin condition, activity, and medical history, and assigns a score based on these factors, with higher scores indicating a higher risk of pressure ulcer development.


Click here

Validated assessment tools can be used to identify areas of need and to assist in the development of care plans. They can also be used to monitor changes over time and to evaluate the effectiveness of support services.

These valuable tools are not diagnostic tools, if risk is suspected it should be clinically evaluated and treated by specialists.

Validated assessment tools are an essential for home care recipients to ensure they are receiving the care they need to maintain their independence and quality of life.

Medication management

Medication management

Medication management is an important aspect of care in Home Care. Ensuring you receive precise medications and dosages at the right time is crucial for your health and well-being. It can also be a complex and time-consuming task as different medications can create a repetitive schedule. Below, we will dive further into the best practices for managing medications at home.

Proper Documentation:

It is important to have a complete and accurate record of all medications, including the name, dosage, frequency, and any step-by-step instructions. This information should be kept in a Medication Administration Record (MAR), which should be updated whenever there are changes your medication regimen.

Medication Administration:

As a consumer you can self-administer medications. If you are paying someone to administer medication, it should be a nurse, and prompting can be done with someone with a medication competency.  It is best practice to have nurses who are familiar with your regimens and any potential interactions or side effects.

Medications should be administered at the correct time with the right dosage and monitor your wellbeing post consumption. If someone is administering your medication you will require a medication chart to be signed at each administration. For this reason, unless you have a coordinator that can provide a medication chart, Trilogy Care does not engage in medication administration.

Communication:

Effective communication is essential for safe medication management. It is best to communicate your needs and any issues or changes about your medication regime, with your home care provider, GP and authorised representatives.

Medication Storage:

Medications should be stored in a secure location, away from light and moisture, at the correct temperature. Regularly check the expiration dates of all medications and dispose of any that have expired. For example, return to your local pharmacy, who provide a free and convenient way to dispose of your unwanted medicines responsibly.

Medication Errors:

Medication errors can occur when the wrong medication has been consumed, the wrong dosage, taken at the wrong time. To prevent errors, double-check the MAR and the medication before administering, and report any errors to your home care provider.

Safety Measures:

To ensure the safe handling and administration of medications, it is best to follow instructions from your GP. This may include the use of medication carts, barcode scanning systems, and other technology to help prevent errors.

By following these best practices, your provider can help ensure that you receive the correct medications at the right time and in the right dosage, which can improve your health and well-being.

If you have any further questions, contact Trilogy Care today on 1300 459 190.

Home modifications

Home modifications

When home modifications are required to improve your safety, accessibility, and independence within the home, they may be able to be funded from your Home Care Package.  Home modifications can also assist in creating a home environment that supports reablement and restorative practices.

It is important that modifications are only completed at your primary residence.  If your primary residence is rented or on a strata title you will also need to obtain consent from the property owner or operator, and a copy of this consent must be provided to us when requesting the modifications.

There are two types of Home Modifications:

Simple Home Modifications are primarily non-structural modifications and may include:

Complex Home Modifications are only able to be funded in some clinically justified circumstances and may include:

  • Lowering or removing shower hobs.
  • Changes to layouts or doorways for wheelchair accessibility.
  • Lowering kitchen benchtops.
  • Hand-held showers or sliding shower rails.
  • Replacing shower doors with weighted curtains.
  • Installation of threshold ramps or doorway wedges.

Requesting Home Modifications

There are four steps to follow when requesting home modifications.

Step One - Request an in-home functional assessment:

To request home modifications for funding from your Home Care Package you must first engage an Occupational Therapist (or other allied health professional acting within their scope) to complete an in-home functional assessment and write a comprehensive report containing their observations and recommendations.

Step Two - Source Quotes:

You must obtain a minimum of two formal quotes prior to entering into any agreement or contract relating to the proposed modification. The quotes must directly correspond with the recommendations and specifications provided in the report from your in-home functional assessment.

Both simple and complex home modifications must be completed in line with the 'Building Code of Australia' and the relevant State or Territory building regulations. Builders must be licensed to complete the proposed works and must hold the appropriate level of insurance.

Step Three - Obtain Funding Approval:

Once you have the professional recommendations and corresponding quotes, please contact your Care Partner to initiate the funding assessment. We will send you an online form to complete which will enable us to review your request in line with the intention and scope of the Home Care Package and your individual care plan and goals. We will let you know if there is anything further we need to allow us to consider the funding request.

As soon as we have finalised our assessment, we will communicate the outcome to you in writing.

Step Four - Enter Into A Contract

If the cost of the proposed modifications exceed $3,000 and you have received funding approval from Trilogy Care, the homeowner and the builder must enter an appropriate contract prior to any works commencing. The contract must set out all details of the works (specifications, fittings, fixtures, etc.), price, timings, materials, variations, and dispute mechanisms. We strongly encourage you to obtain professional advice before entering any build contract.

If the amount in the contract differs from the amount quoted to you, a funding re-assessment is required.

Step  Five - Commence Works:

Once Trilogy Care has confirmed that the contract between the homeowner and the builder is an acceptable form, we will confirm that works can commence. Invoices issued under the contract terms, which may include a deposit and progress payments, will be paid as received provided they are in accordance with the signed contract for the works.

In the event of any dispute relating to the delivery of the works the package recipient must contact Trilogy Care as soon as possible.

For more information navigating the Home Care Package program, contact Trilogy Care on 1300 459 190 or email info@trilogycare.com.au.