Your approval letter has arrived. Here is what happens next.
Support at Home
If you are helping a parent sort out their home care, the approval letter is usually where it gets real. It confirms the funding, but it does not tell you how to start, who to call, or what to do first.
This page walks through what happens from here, in the order it actually happens.
What happens next
Four steps from the letter in your hand to support starting at home.
Step-by-step
One call to talk through the letter, what the funding covers, and what it does not
Choose how the package is managed, self-managed or coordinated, once you know the difference
Simple agreement and welcome pack, so you know exactly what is included before anything starts
Support begins at home, and you have a named person to call when something changes
If there are already carers you trust
A common worry at this point is that starting a package means starting again with new faces.
Self-managed care works the other way round. You choose who provides the support, which means that where existing support workers are willing and able to continue, they usually can. Talk to us about the specific people involved and we will tell you honestly what is possible.
You choose who comes through the door.
Getting Started with Support at Home
What can I learn?
Starting your home care journey can feel overwhelming, especially with so many terms, processes, and options to navigate. That's why we created our Getting Started series, a collection of easy-to-read guides to help you understand the essentials of home care in Australia.
At Trilogy Care, we believe knowledge is empowering. Each blog explains key concepts in plain language, outlines your rights and options, and shows how we can partner with you to make the most of your funding.
Not sure where to start? Ask us.
