Page 8 – Trilogy Care

What are the five main advantages of self-management?

Trilogy Care is widely recognised across Australia as a leader in Home Care Packages through our self-management options, empowering older Australians and their families to customise in-home care to match personal needs and preferences. By providing flexible, tailored care services, we ensure that each recipient can maximise their funding on support services to enhance their quality of life.

There are many self-management advantages; below are the top five benefits our care recipients most often share with us about self-managing their Home Care Packages:

1. Better value

Trilogy Care offers two tiers of self-managed Home Care Package support: Self Managed and Self Managed PLUS. Our Self Managed tier has a package management fee of just 15%, while Self Managed PLUS is set at 26%—both providing significant savings when compared to industry standards. This added value means more funds are available for essential support services you need.

2. Enhanced flexibility

Flexibility is a key benefit for our care recipients. The freedom to adjust care services and schedules supports independence at home and relieves stress by adapting to individual needs. Trilogy Care’s flexible approach prioritises your comfort and choice.

3. Empowered choice

One of the greatest benefits of Trilogy Care is the ability to make personal choices about your care. From developing initial care plans to selecting care providers and support services, we work closely with each recipient to ensure they have meaningful input every step of the way.

4. In-home comfort and security

Staying in the comfort of one’s own home while receiving personal and medical care can make a profound difference. In-home care helps maintain a sense of familiarity and control, supporting safety, happiness, and overall wellbeing.

5. Trilogy Care community

Trilogy Care Connect, our dedicated Facebook community, enables care recipients to stay connected, share experiences, and access support in a safe online space. This platform allows us to gather feedback directly from our community, helping us refine our services to meet their evolving needs effectively.

Furthermore, it allows care recipients and their families to share self-management advice and tips to improve their experience while receiving in-home care.

Discover Trilogy Care’s many advantages

If you’re ready to experience the benefits of self-managed care with Trilogy Care, we’re here to help. From value and flexibility to choice, comfort, and community, our services are designed to improve your health, lifestyle, and wellbeing.

Get in touch today to start your Home Care Package journey: click here or call us on 1300 459 190.

What type of self-management is best for me?

Trilogy Care offers two management options for your Home Care Package that allow for more value, choice and flexibility:Self Managed and Self Managed PLUS. Before beginning your Home Care Package journey, it’s important to consider which of our two self-management options best suits your unique circumstances.

What is self-management?

Self-managed Home Care Packages offer significant benefits compared to traditionally managed options, empowering care recipients to:

Increase their care hours
Collaboratively create a care plan and budget with a dedicated care partner
Gain control over how funds are spent
Select services and prices suited to their lifestyle

Many care recipients prefer a self-managed approach as it allows them to tailor their support services to meet their specific needs and preferences.

What options are available?

Trilogy Care offers both Self Managed and Self Managed PLUS options to cater to all preferences. Each has unique advantages, and it’s helpful to consider these before making a choice. Below is a breakdown of what each option includes.

Self Managed

Self Managed is Trilogy Care’s first tier of Home Care Package support. For 15% of your Home Care Package fee, you’ll receive:

Care management: A dedicated care partner to help create a care plan and budget that can be reviewed as needs evolve

Clinical support: Access to our in-house nursing team for any medical or health concerns

Compliance support: Background checks by our compliance team on service providers to ensure your safety

Package management: Assistance with the financial aspects of your package, including invoices and reimbursements

Portal access: All care recipients have access to the Trilogy Care Portal, allowing you to manage your Home Care Package at any time.

Self Managed PLUS

Self Managed PLUS is Trilogy Care’s second tier of Home Care Package support. It includes all the benefits of the Self Managed tier, along with:

Care coordination: An additional service where a coordinator assists in sourcing and matching support service providers to best suit your needs

What are the prices?

Trilogy Care recognises the importance of your funding in maintaining your independence. Our pricing structure is designed to allow more of your funding to go towards support services.

Self Managed: 15% of the Home Care Package fee

Self Managed PLUS: 26% of the Home Care Package fee

Which option is right for me?

When choosing Trilogy Care as your Home Care Package provider, you’ll need to decide between the Self Managed and Self Managed PLUS service types. The primary difference, apart from cost, is the addition of care coordination services in the Self Managed PLUS tier.

Consider whether care coordination would benefit you. While some care recipients find this service invaluable, others are comfortable finding support providers independently or with assistance from a family member, friend, or representative.

With the Self Managed tier at just a 15% fee, you’ll have more funds to allocate towards services, though with less support in selecting providers. Ultimately, the choice depends on your needs, abilities, and preferences.

At Trilogy Care, we know your needs and preferences may change over time. Self-managing with us means you’ll always have the freedom to adjust your care as needed. Anytime you wish to modify your support services, we’re here to help.

Enjoy self-management with Trilogy Care

At Trilogy Care, we’re committed to helping you remain independent, healthy, and in control of your care. Our two approaches to self-management empower you to control your funding while receiving the support that best meets your needs.

Whether you choose Self Managed or Self Managed PLUS, you can trust Trilogy Care to support your journey. To discuss our self-managed Home Care Packages, call us on 1300 459 190 or contact us via our website.

Trilogy Care partner with Paula Duncan for ANZGOG Venus Lunch

Trilogy Care is honoured to support the ANZGOG Venus Lunch on 28 November 2024, hosted by WomenCan, alongside our ambassador, Paula Duncan. As part of our commitment to advancing healthcare, Trilogy Care has made a significant contribution to this essential cause. By supporting this event, we aim to help raise awareness and contribute to groundbreaking research for women impacted by gynaecological cancers.

What is ANZGOG?

The Australia New Zealand Gynaecological Oncology Group (ANZGOG) is the leading organisation dedicated to gynaecological cancer research in Australia and New Zealand. Since its founding in 2000, ANZGOG has been instrumental in driving life-saving research through its network of over 1,300 members, including clinicians, allied health professionals, and researchers. Operating in over 80 hospitals worldwide, ANZGOG is a registered charity focused on improving outcomes for women diagnosed with gynaecological cancers.

Dr Alison Davis, a Medical Oncologist, ANZGOG researcher, and Chair of the Research Advisory Committee, explains, “The more research we do, the more impact we’ll have on individuals now and into the future. And it’s only by having steady, reliable, consistent funding that we can move forward to expand our research program and find the next new breakthrough.”

About the event

The Venus Lunch, part of WomenCan’s event lineup, is focused on raising funds for ANZGOG’s pioneering research and clinical trials. The event will feature medical professionals discussing advancements in treating gynaecological cancers, as well as Australian media personalities sharing their personal experiences with these conditions.

Paula Duncan described the importance of the event, stating, “The Venus Lunch is an opportunity to give thanks to all the specialists, doctors, nurses, family members, and researchers who work tirelessly to help save the lives of so many women with gynaecological cancer, and to remember those we have lost.”

How is Trilogy Care involved?

Earlier this year, Trilogy Care was proud to announce Paula Duncan as our ambassador, strengthening our commitment to supporting women’s healthcare. This partnership has opened up valuable opportunities to collaborate on shared initiatives, such as the Venus Lunch. As a sponsor, Trilogy Care has made a major donation and will have senior management representatives at the event, underscoring our dedication to raising awareness and funding for this significant cause.

Working towards a better future together

At Trilogy Care, our mission extends beyond providing care for older Australians—we are committed to making a positive impact on healthcare throughout the country. By partnering with Paula Duncan for ANZGOG’s charity event, we demonstrate our resolve to support critical research and contribute to a brighter future for women affected by gynaecological cancers.

For more details on our partnership with Paula Duncan or to learn more about Trilogy Care, call us on 1300 459 190 or visit our website.

The importance of personalised care at home

Since in-home support became part of the aged care system, major benefits have emerged for care recipients and providers alike. Many care recipients report that having access to personalised care in the comfort of their own home enhances their quality of life and well-being.

Your preferences matter

Self-managing with Trilogy Care empowers you to tailor your care and support to match your unique needs, wants, and preferences. One of the most essential aspects of in-home care is honouring your preferences. Having access to the activities and items you want in your life helps you maintain both your empowerment and independence, enabling you to live life on your terms.

At Trilogy Care, we prioritise your preferences throughout our service delivery. From the moment you join us, we work with you to develop a personalised care plan that reflects your individual needs and choices.

Flexibility is important

The ability to decide when and where you want services is key to reliable care. By self-managing with Trilogy Care, you’re empowered to be flexible in how you use your support hours and select the services that suit you best.

Choosing your care workers with Trilogy Care puts you in control of the services you receive and their frequency. For instance, if you need extra support during a specific week, you have the flexibility to increase your care if desired.

Your care - your choice

Trilogy Care’s main goal is to empower you to make the choices that matter most. Our team will work closely with you whenever your preferences evolve. Whether your needs shift weeks or months after beginning your Home Care Package journey, you’re free to choose different services that better suit you.

Simply reach out to your care partner to discuss any changes to your needs or preferences. We are here to collaborate with you and your care circle to adjust your support as needed.

Personalise your support with Trilogy Care

Trilogy Care empowers all care recipients to manage their own care, providing the flexibility to personalise support within Home Care Package guidelines. Our care team is available to assist whenever needed, so if your preferences shift, just contact your care partner to discuss how we can adapt your support.

If you’re not already with Trilogy Care and would like to enjoy the benefits of personalised care, flexibility, and choice, call our friendly team on 1300 459 190 or contact us at any time.

Support at Home - key information for care recipients

The Department of Health and Aged Care has released new details about the upcoming Support at Home program. Trilogy Care has reviewed the updates and summarised the key changes for you below. It is important to note that these changes are subject to the passage of the new Aged Care Act through Parliament.

New pathways for support

One significant change in the Support at Home program is the increase in classification levels for care recipients. The existing four levels under the Home Care Package system will expand to eight levels, plus two short-term pathways: Restorative Care and End-of-Life Pathways.

These short-term pathways are designed for those who need additional support to remain at home. The Restorative Care Pathway offers up to 12 weeks of support, while the End-of-Life Pathway is available for individuals with three months or less to live.

The eight classification levels of Support at Home

Below are the funding amounts for the eight levels of Support at Home, along with the short-term pathways:

Classification	Quarterly Budget	Annual Amount
1	~$2,750	~$11,000
2	~$4,000	~$16,000
3	~$5,500	~$22,000
4	~$7,500	~$30,000
5	~$10,000	~$40,000
6	~$12,000	~$48,000
7	~$14,500	~$58,000
8	~$19,500	~$78,000
Restorative Care Pathway	~ $6,000 (12 weeks) May increase to ~$12,000 when eligible	N/A
End-of-Life Pathway	~$25,000 (12 weeks)	N/A

Details on the Restorative Care Pathway

The Restorative Care Pathway provides up to 12 weeks of additional support to help maintain and improve independence, offering:

Up to 12 weeks of restorative services
Additional services alongside existing Support at Home services
An extra budget of ~$6,000 (or up to $12,000 if required) for allied health services

Details on the End-of-Life Pathway

The End-of-Life Pathway allows recipients to receive higher levels of in-home care during their final months, providing:

Up to 12 weeks of support with a funding cap of $25,000
Access to enhanced care services to support comfort and dignity

What will change for Home Care Package care recipients?

The key differences for those transitioning from Home Care Packages to Support at Home include:

Quarterly budgets
A defined list of services
Adjustments to care management funding
The Assistive Technology and Home Modifications (AT-HM) Scheme
Government-set price caps
Transparent pricing inclusive of administration fees

The “No Worse Off Principle” ensures that current Home Care Package recipients will maintain their level of funding and support under Support at Home.

Changes to Unspent Funds

Unlike the current system, the Support at Home program features quarterly budgets, providing greater flexibility. Unspent funds can be carried over to the next quarter, up to a maximum of $1,000 or 10% of the budget.

Any funds accrued under the Home Care Package Program will be retained upon transitioning to Support at Home, and are not subject to quarterly rollover limits.

Quarterly Timeframes:

July to September
October to December
January to March
April to June

Is re-assessment required?

No re-assessment is needed for current Home Care Package recipients or those on the National Priority System; all will transition to Support at Home from 1 November 2025.

Is there additional support for people from diverse backgrounds?

Care recipients from culturally and linguistically diverse backgrounds may qualify for additional care management supplements. Providers can also apply for a 2-year thin market grant to support care in rural or remote areas and for diverse populations.

Additional funding can be providing for:

Individuals referred by the care finder program
Older Aboriginal and Torres Strait Islander people
Those at risk of homelessness
Care leavers (people separated from family by forced adoption)
Veterans approved for the Veteran’s Supplement

Is respite included in Support at Home?

The Support at Home program does not include temporary leave provisions like respite care.

What are the annual caps for gardening and cleaning?

The initial annual caps proposed by the government have been removed and are no longer a part of the Support at Home program.

Trilogy Care will look after you

Trilogy Care is committed to making your transition to the Support at Home system as smooth as possible. We aim to provide high-quality care and support, enabling you to continue benefiting from self-management.

We will keep you updated as more information becomes available. If you have any concerns, please reach out to your care partner or contact us via our website.

Maintaining independence while receiving in-home care

An essential part of self-management is empowering you to maintain independence in your own home. Trilogy Care’s team works closely with each client to create tailored care plans that ensure recipients are safe and in control of their lives at home.

What is independence at home?

Remaining independent can look different for each person based on their needs. For care recipients with lower-level needs, in-home care may be required for just a few hours each week, allowing for minimal disruption to daily life.

For those with complex care needs, daily support, lifestyle adjustments, and home modifications may be necessary to uphold independence. This is why each care plan we create is specifically tailored to meet the unique needs of each client.

Creating care plans

When a new care recipient begins their Home Care Package journey with Trilogy Care, our assessment team collaborates with them to understand their specific care needs. This collaborative approach enables us to create tailored care plans that reflect each care recipient’s unique journey. Through this process, we identify the support services required to deliver the best possible care.

What supports independence during in-home care?

Trilogy Care supports independence by empowering care recipients to self-manage their Home Care Package funding. Our team assists by enabling recipients to select the support services they need, arrange essential home modifications, and access assistive technology to enhance their wellbeing. By identifying these needs early, we ensure that each recipient receives the advice and guidance needed to self-manage effectively and independently.

Self-managing independently

At Trilogy Care, we are dedicated to helping care recipients self-manage their Home Care Packages independently, allowing them full control over their care. For those who prefer or require additional support, we offer our Self Managed PLUS tier, providing coordinated services.

Trilogy Care is your gateway to independence at home

For those on a Home Care Package, Trilogy Care represents an opportunity to reclaim control over their lives. Our team works alongside you to ensure you can live independently, empowered by your choices.

If you’re ready to discover how to regain independence at home, give our friendly team a call on 1300 459 190 or contact us here.

The importance of stroke awareness

Maintaining stroke awareness and knowing how to respond is crucial for Australians as they age. Across Australia, a stroke occurs every 11 minutes, making it one of the country’s biggest killers.

This is why initiatives like Stride4Stroke, a movement-based fundraising event, are so important. By raising awareness of the F.A.S.T. signs of stroke, more people can recognise and assist individuals experiencing a stroke.

What is a stroke?

A stroke occurs when the brain does not receive enough oxygen, typically due to a blood clot or bleeding. This lack of oxygen causes cell death in the affected area, potentially resulting in irreversible brain damage. Strokes are more likely in people with high blood pressure and high cholesterol.

In Australia, over 445,000 people live with the effects of stroke, and one in four Australians will experience a stroke in their lifetime, costing the country over $26 billion in 2020 alone.

What are the signs of a stroke?

Recognising a stroke quickly is essential for a rapid response. The F.A.S.T. method helps identify a stroke:

Face – Check for mouth drooping
Arms – See if they can raise both arms
Speech – Look for slurred speech
Time – Act fast and call 000 immediately

Additional stroke indicators include:

Difficulty swallowing
Severe headaches
Vision loss or impairment
Difficulty speaking
Loss of consciousness
Confusion
Dizziness
Weakness or numbness in the face, arms, or legs
Decreased balance

How to respond to a stroke

Knowing how to respond is critical when someone is experiencing a stroke. Here are the steps for responding:

Call 000.
Help the person sit or lie down comfortably with their head and neck supported.
Loosen any tight clothing to keep them comfortable and warm.
Wipe away fluids from the mouth as needed.
Offer reassurance, especially if they are having difficulty communicating.
Stay with them until help arrives.

Raising awareness

There are many ways to raise awareness and funds to prevent strokes and support recovery. National events like World Stroke Day on 29 October and National Stroke Week in August promote this cause.

At Trilogy Care, we’re raising funds for the Stroke Foundation’s Stride4Stroke event. Our team is actively contributing to this important fundraiser, which resonates with many of our care recipients and their families.

Trilogy Care can assist with your health

If you’re concerned about your health, particularly your risk of stroke, our team is here to help. We have a dedicated clinical team, including trained nurses, to support your healthcare needs.

If you’re interested in working with a Home Care Package provider focused on enhancing your health and helping prevent stroke, call Trilogy Care at 1300 459 190 or contact us here.

Home modifications to support ageing

As part of the Home Care Package program, aged care recipients receiving in-home care can make home modifications to support their ageing. My Aged Care offers funding assistance for changes to your home that help you live safely and independently.

How can I get funding for home modifications?

If you’re planning to use your Home Care Package for modifications, you’ll need to confirm eligibility with My Aged Care. As with all Home Care Package funding, modifications must be related to your ageing needs. Additionally, they must be support by an assessment and recommendation from an appropriately qualified health professional such as an Occupational Therapist.

From 1 July 2025, the new Support at Home program will introduce changes to the funding scheme. The Assistive Technologies and Home Modifications (AT-HM) Scheme will allow quicker access to the home changes you need, ensuring older Australians can stay safe and independent at home.

What home modifications should I make?

Modifications to your home should always reflect your assessed needs. For example, if you’re concerned about falling, you might consider installing grab rails in your shower.

If you’re unsure about the types of modifications you need, reach out to your care partner at Trilogy Care. They can make a referral for an in-home assessment to recommend modifications tailored to your circumstances.

Example home modifications

Here are some common household modifications that can improve your safety and independence:

Grab rails – prevents falls in the shower, bath, or toilet
Ramps – ensures easy wheelchair access
Easy-access taps – helps if you have arthritis or a weakened grip
Accessible cooking appliances – provides assistance for those with mobility challenges
Long-handled gardening tools – enhances safety while gardening
Step modifications – ensures safer movement around your home
Handrails – improves safety on stairs
Adapted cutlery – assists those with weak grips or tremors while eating

Speak to us today for assistance!

Our friendly team at Trilogy Care is ready to help you start the process of modifying your home. Reach out to your care partner anytime with any questions or concerns you may have.

Not with Trilogy Care yet? Call us on 1300 459 190 or visit our website to learn more.

A guide to level 1 Home Care Packages

Understanding the options for home care services can be overwhelming, especially with the various levels of Home Care Package available. This guide aims to provide a comprehensive overview of the Level 1 Home Care Package, detailing its services, eligibility criteria, costs, and the application process. Understanding these elements can help you or your loved one make informed decisions about accessing appropriate support.

What is a Level 1 Home Care Package?

A Level 1 Home Care Package is part of the Australian Government’s initiative to support older Australians in staying at home rather than moving into residential care. This package is designed to provide entry-level support to those with basic care needs. It aims to improve the quality of life, allowing individuals to maintain their independence and continue living comfortably in their homes.

What Services are included in a Level 1 Home Care Package?

A Level 1 Home Care Package offers various services tailored to meet the individual’s needs. These services can include:

Personal care: Assistance with daily activities such as bathing, dressing, and grooming.

Domestic assistance: Help with household chores like cleaning, laundry, and meal preparation.

Transport: Support with transportation for shopping, medical appointments, or social outings.

Social support: Companionship and assistance in engaging in community activities.

Home modifications: Minor modifications to improve safety and accessibility within the home.

Nursing support: Basic medical care and health monitoring from a qualified nurse.

These services are designed to ensure the well-being and comfort of the individual and promote a healthier and more active lifestyle.

Who is eligible for a Level 1 Home Care Package?

Eligibility for a Level 1 Home Care Package is determined through an assessment process conducted by the Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) in Victoria. The assessment evaluates the individual’s care needs and determines their suitability for different levels of Home Care Package. Generally, the following criteria must be met:

Age: Typically, available to those aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people.

Care needs: Individuals with basic or low-level care needs that can be managed with entry-level support.

Living situation: Preferably living at home and needing assistance to continue living independently.

You can check if you can receive services by using My Aged Care’s eligibility check, or apply for an assessment online if you are ready.

How do I apply for a Home Care Package?

Applying for a Level 1 Home Care Package involves several steps. Start by contacting My Aged Care, the Australian Government’s gateway to aged care services, either online or via phone. An ACAT/ACAS assessor will visit your home to evaluate your care needs and discuss your situation, with this assessment being free of charge. If eligible, you’ll receive a letter confirming your approval for a Home Care Package, specifying the level of care. Next, choose an approved home care provider who will develop a personalised care plan based on your needs and preferences. Finally, begin receiving the services included in your care plan, with regular reviews to ensure the care provided remains appropriate. If you want to read in detail, go through our 5 steps to apply for a Home Care Package.

Trilogy Care offers a flat fee of just 15% on your Self-Managed care services and 26% on your Self-Managed Plus Care Coordination. This lower fee structure means more of your funds go directly towards your care rather than administrative costs. We can offer a more efficient use of your Home Care Package funds if you’re looking to switch providers or need a new provider.

My Aged Care letters – what do they mean?

When you sign up for a Home Care Package, you will receive several My Aged Care letters that guide you through each stage of the process. While these letters are intended to be helpful, we know they can sometimes be confusing. As such, we’ve created this easy-to-follow guide to help you understand what to expect and what each letter means.

Welcome letter

The first letter you’ll receive from My Aged Care is the welcome letter. This arrives after you’ve applied for a Home Care Package and confirms your application. It also contains your unique aged care ID number.

It’s important to keep this letter safe, as you’ll need your aged care ID number throughout the process. We recommend storing it in a secure place to ensure it’s easily accessible when needed.

Eligibility letter

Once you’ve completed your ACAT assessment, you’ll receive the Eligibility Letter. This confirms that your assessment has been completed, and you’re now on the waiting list for your Home Care Package.

Your eligibility letter also includes referral codes for accessing additional aged care services while you wait for your package to begin, which can take up to four months. You may wish to access these services as it can take up to four months for your Home Care Package to begin.

Get ready letter

About three months before your Home Care Package starts, you’ll receive a get ready letter. This serves as a reminder to start planning for the services you’ll need.

At this time, you should consider completing the income tested care fee assessment. If you need more information on the income tested care fee, view our article.

Government fee letter

You will receive the government fee letter once your income-tested care fee assessment is finalised. The letter contains all the details of your budget, including what fees you will have to pay.

Assignment letter

The final letter you will receive from My Aged Care is the assignment letter. You will receive this letter once your Home Care Package has been approved and your funding is allocated.

The letter also contains your referral code for Home Care Package providers. It is important to keep this code as you will need it to sign up with a Home Care Package provider.

Importantly, once you have received your assignment letter, you must select a provider for your Home Care Package within 56 days.

Selecting Trilogy Care as a provider

At this stage, you may wish to select Trilogy Care as your Home Care Package provider. To begin accessing your Home Care Package funding through Trilogy Care, contact us through our website or call 1300 459 190.

Trilogy Care offers many unique advantages that other Home Care Package providers do not. We offer self-management to our care recipients, allowing them to control their care workers and care hours, in addition to saving money through cheaper fees.