What are care providers?

What is a care provider? care providers aged care providers

Navigating Australia’s aged care system can be challenging. For older people and their families, asking “what are care providers?” is not unusual. An understanding of the role of care providers in aged care is the first step in making confident and informed choices about Support at Home.

Care providers in aged care are organisations approved by the Australian Government to deliver services under aged care programs, including Home Care Packages and the upcoming Support at Home program. These providers are responsible for coordinating and delivering a wide range of supports to help older people remain safe, healthy, and independent in their own homes.

Whether you’re beginning your aged care journey or considering switching providers, knowing what home care service providers offer, and how they operate is essential.

The role of home care service providers

Home care service providers manage government-funded care and services for older people living at home. They act as the central point of contact, planning and coordinating support based on a person’s unique care needs, personal goals, and approved budget.

Services arranged by these providers may include:

  • Personal care (e.g. showering, grooming, continence support)
  • Domestic assistance (e.g. cleaning, laundry, meal preparation)
  • Clinical and nursing care
  • Allied health services such as physiotherapy or podiatry
  • Social support and transport
  • Home maintenance and modifications
  • Assistive technology and equipment

In addition to service delivery, homecare providers ensure that all services align with the Government’s approved service list and are compliant with funding guidelines.

Care providers under Support at Home

With the transition to the Support at Home program on 1 November 2025, the responsibilities of care providers will continue to evolve. Under the new model, home aged care providers will manage clients’ quarterly budgets rather than daily subsidies, and service categories will be more clearly defined into clinical care, independence, and everyday living.

Key changes include:

  • A 10% care management fee applied to each quarterly budget
  • Streamlined service categories
  • New classification levels replacing the traditional four-tier HCP model
  • Revised contribution rules for Hybrid and New clients.

Registered providers must also support their clients to understand and adjust to these changes, ensuring transparency and quality during the transition period.

Choosing the right homecare provider

Finding the right homecare provider is about more than ticking boxes — it’s about forming a partnership based on respect, communication, and flexibility.

When comparing providers, consider:

  • Their approach to client-led care planning
  • Clarity around fees and service pricing
  • Experience supporting both Grandfathered and Hybrid clients
  • Their ability to help you self-manage your services if desired
  • Responsiveness and communication practices

At Trilogy Care, we’re proud to be a trusted home care service provider, offering a tailored approach that puts our clients first. We make it easy to get started, switch providers, or navigate the upcoming Support at Home program with confidence.

Empowering older Australians to choose the right care provider

As reforms reshape Australia’s aged care system, understanding the role and responsibilities of care providers in aged care is more important than ever. Whether you’re currently receiving services or exploring options, the right homecare provider will support your independence, listen to your goals, and help you make the most of your funding.

If you’re seeking personalised support with a transparent, flexible provider, contact Trilogy Care on 1300 459 190 — we’re here to help you age well at home.

What are the Strengthened Quality Standards in aged care?

Strengthened Aged Care Quality Standards, New aged care act, new aged care standards

As part of sweeping reforms under the new Aged Care Act, commencing 1 November 2025, through the Support at Home program, the Australian Government has introduced Strengthened Aged Care Quality Standards. These Standards aim to ensure every older Australian receives safe, high-quality and person-centred care.

At Trilogy Care, we are fully committed to embedding these standards into our service model. We align them with our own Trilogy Care quality standards, built on client dignity, independence, and trust.

Below, we explore each of the seven strengthened quality standards and what they mean in practice for Trilogy Care clients, families, staff and providers.

Please note, these Quality Standards are subject to change before 1 November.

1. The individual

This standard places people at the centre of aged care. It ensures care is respectful, inclusive, trauma-aware and culturally safe.

What this looks like at Trilogy Care:

  • Every client’s story, preferences, goals, and choices are central to their care plan
  • Services are tailored, not standardised, to reflect individual needs
  • We work with clients, families, and representatives to uphold identity and rights

It reinforces the right to make decisions, understand options, and receive support that respects dignity and promotes independence.

2. The organisation

This standard ensures aged care providers operate with strong governance, accountability, and continuous improvement.

At Trilogy Care, this includes:

  • Ethical leadership and transparent decision-making
  • Clear complaints and feedback channels, with timely responses
  • Risk management and quality assurance processes that protect clients

Clients can trust that Trilogy Care is accountable for delivering safe, consistent and reliable care backed by strong internal systems.

3. The care and services

This standard covers how care is planned, delivered and evaluated, ensuring it is safe, coordinated, timely and effective.

Key elements we implement:

  • Comprehensive support plans built in collaboration with each client
  • Regular reviews to ensure care keeps up with changing needs
  • Evidence-based practices across all service types, including personal care, respite, and social support

We are committed to ensuring every service adds value to the client’s health, wellbeing and daily living.

4. The environment

Clients must receive care in an environment that is safe, clean, accessible and home-like — whether in their own home or a facility.

In home care settings, this includes:

  • Supporting clients to maintain a safe, functional home environment
  • Identifying risks through regular reviews (e.g. falls, clutter, accessibility)
  • Coordinating equipment and minor home modifications via AT-HM funding when needed

This standard reinforces that a safe environment is fundamental to independence and quality of life.

5. Clinical care

Where clinical care is delivered (e.g. nursing, medication management or allied health), this standard sets clear requirements for clinical governance, safety, and outcomes.

In a Trilogy Care context:

  • We partner with qualified professionals to deliver safe clinical services
  • Medication support, wound care, and chronic disease management follow best practice
  • Documentation and follow-up care are coordinated by the care partner

Even in home settings, clients can expect clinical care that meets high professional standards.

6. Food and nutrition

This standard ensures food and drink provided or supported under aged care are nutritious, enjoyable, and aligned with each person’s needs and preferences.

What this means in home care:

  • Delivered meals and shopping support are planned in consultation with the client
  • Preferences related to culture, medical conditions, or religious practices are respected
  • Where possible, we support clients to maintain autonomy in food choices and preparation

Good nutrition is linked to wellbeing, strength and mental health — so this standard is critical.

7. The residential community

This final standard only applies to residential aged care. It ensures those living in residential settings can enjoy a sense of community, belonging, connection, and routine.

Although Trilogy Care is a home care provider, this standard highlights the importance of:

  • Social connection
  • Consistency in care
  • Respect for each person’s lifestyle and choices

We reflect this principle by encouraging community engagement and supporting clients to maintain routines and relationships at home.

Protecting your rights under the New Aged Care Act

The Statement of Rights, a key feature of the new Act, protects every person’s right to:

  • Be treated with dignity and respect
  • Receive quality care and services
  • Be informed and involved in decisions
  • Live free from abuse or neglect

At Trilogy Care, we’re already embedding these rights into our policies, training and service delivery. We take the transition seriously and are preparing staff, clients and systems well ahead of 1 November 2025.

The new standards put you first

The strengthened standards are designed to ensure aged care quality across all settings, home care or residential care, and across all providers. Trilogy Care is proud to meet these benchmarks and uphold the trust clients place in us every day.

We’re here to help you understand these changes, prepare for the future, and continue delivering care that puts people first. If you have questions or queries about how the Support at Home program or the standards will impact you, give us a call on 1300 459 190.

Friendship as a form of care – celebrating International Day of Friendship

International Day of Friendship, friends, aged care friendship

In November 2025, the Support at Home program will become the new foundation for in-home aged care across Australia. This shift will bring renewed focus to what meaningful care looks like—not just in services delivered, but in the human relationships that support wellbeing. That’s why the International Day of Friendship 2025 is more than just a date on the calendar.

The event is a reminder that friendship is a form of care, one that matters just as much as assistive technology or domestic support. For older Australians living independently at home, and for their families and care partners, friendship is often the invisible thread that holds care together.

Friendship in the Support at Home community

Under the Support at Home program, clients will work with care partners and care coordinators to build a flexible care plan, funded by quarterly budgets and tailored to individual goals. But beyond those structures, there’s something deeply human at play: the connections we build with those around us.

Friends in aged care settings can take many forms:
• A companion who joins you on a morning walk
• A neighbour who checks in with a friendly smile
• A support worker who remembers your stories and makes time for a chat
• A fellow client you see at community group activities

These relationships don’t just fill time. They build trust, reduce loneliness, and support emotional and cognitive health. In fact, studies show that strong social networks among older people are linked to slower functional decline, reduced hospital admissions and improved overall wellbeing. As we celebrate International Day of Friendship we are reminded of how important community and friendships are in our lives.

For families and caregivers: friendship provides comfort and continuity

For families supporting someone receiving aged care, peace of mind is often tied to connection. It’s not just about knowing your loved one is safe—it’s about knowing they’re seen, heard, and emotionally supported.

When aged care friendships are present, whether it’s a familiar care worker or a social group that feels like family, families feel more confident. They know their loved one is part of a wider Support at Home community, not navigating ageing in isolation.

This is especially true for clients who live alone or have limited family contact. For them, friendship may come through regular check-ins, phone conversations, or the consistent presence of a support worker who becomes a trusted part of daily life.

The role of friendship in healthy ageing

From an aged care perspective, friendship aligns closely with the goals of Support at Home and Home Care Packages. The program is designed to help older Australians live independently for longer, but that independence isn’t just physical, it’s social and emotional too.

International Day of Friendship 2025 reminds us that friendship supports:
• Confidence to engage in the community
• Reduced feelings of isolation, anxiety and depression
• A greater sense of purpose and motivation
• Better adherence to routines, including appointments and self-care

These are not fringe benefits, they’re essential outcomes. And they’re often delivered not through services, but through the relationships built around those services.

Friendship is a form of care at Trilogy Care

At Trilogy Care, we believe care is most powerful when it’s personal. That’s why we support every client’s right to build meaningful relationships, whether through social support visits, transport to group events, or simply allowing time for conversation during care routines.

Our team understands that friends in aged care aren’t an ‘extra’ but rather a core part of ageing well at home. We encourage families and care partners to talk with us about how connection and companionship can be included in the care plan.

This International Day of Friendship, we celebrate the carers who show kindness, the neighbours who drop by, the old friends who still call, and the new connections waiting to be made.

Because at every stage of life, friendship is care.

If you’re looking to connect more with your community and the people around you, get in touch with Trilogy Care today on 1300 459 190.

What are my aged care options in Australia?

What is changing in aged care in Australia 2025?, aged care options Australia, aged care options, how to access aged care services

When it comes to aged care in Australia, understanding your options can help you or your loved one make informed, confident decisions. Whether you’re exploring aged care for yourself or supporting a family member, it’s important to find a solution that maintains dignity, independence, and quality of life.

Fortunately, Australia offers several types of aged care services — and many older Australians are choosing to receive care at home, where they feel most comfortable.

Why home care is becoming the preferred choice

If your goal is to stay independent while ageing in place, home care is often the best option. Government-subsidised programs such as the Home Care Packages (HCP) program, and soon the Support at Home program, provide coordinated support so you can continue living in your own home for as long as possible.

Home care can help you with:

  • Personal care, such as showering or dressing
  • Domestic tasks like cleaning, cooking or laundry
  • Transportation and help with shopping or attending appointments
  • Social support and companionship
  • Access to allied health services and nursing
  • Home modifications or assistive technology
  • Care planning and ongoing care management

You can receive these services through a registered provider, or through a self-managed home care model, which gives you more flexibility and control over who delivers your services and when.

At Trilogy Care, we specialise in self-managed aged care — allowing clients to choose their own workers, set their own schedules, and manage their care in a way that suits their lifestyle. It’s a model built on empowerment, choice and transparency.

Support at Home: the next chapter for aged care

From 1 November 2025, the Australian Government will replace the Home Care Packages program with a new model called Support at Home. This change aims to simplify the system and make services more consistent across the country.

Under Support at Home, care will be delivered through quarterly budgets, and all services will fall into clear categories:

  1. Clinical care – nursing, allied health, and health-related services
  2. Independence support – personal care, social activities, transport and more
  3. Everyday living support – help with cleaning, meals, home maintenance

If you’re already receiving home care, you’ll either be a grandfathered client (with your current funding and fees carried over) or a hybrid client (if you joined after 12 September 2024). In either case, your care will continue — but the way it’s managed may look a little different.

The good news? Trilogy Care will be with you at every step, helping you transition smoothly and confidently to the new system.

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) offers entry-level support to older Australians who only need occasional or low-intensity help to stay safe and independent at home.

It’s a great starting point if you’re not ready for a Home Care Package but would still benefit from a little extra help.

CHSP services can include:

  • Housework, such as cleaning or laundry
  • Transport to appointments or social activities
  • Meals and food preparation
  • Minor home modifications and safety equipment
  • Group activities and support for social connection

Unlike HCPs or Support at Home, CHSP services are delivered on a pay-as-you-go basis. You generally pay a small contribution toward the cost, and the government covers the rest.

Many people use CHSP for short-term or occasional support and later transition to more comprehensive funding as their needs change.

Residential aged care

Residential aged care is designed for people who can no longer live safely or comfortably at home. It provides 24/7 care in a facility and may include personal care, meals, accommodation, clinical care, and recreational activities.

This may be the right option if you or your loved one:

  • Has complex or high-level care needs
  • Requires constant supervision or medical support
  • Can no longer manage safely at home, even with support
  • Feels isolated or unable to access community services

Residential aged care is regulated by the Australian Government and assessed through the Single Assessment System. While it’s a vital option for some, it represents a major lifestyle change — especially for those who value independence and staying connected to their community.

That’s why many families first explore home care before considering this path.

Choosing the right option for you or your loved one

There’s no one-size-fits-all solution when it comes to aged care. What matters most is matching the level of support to the individual’s needs, goals, and preferences.

Here are a few questions to help guide your decision:

  • Does the person want to remain in their own home?
  • How much support is needed each day or week?
  • Are there any medical conditions that require specialised care?
  • Is the person socially connected, or would they benefit from more structured community support?
  • How involved does the person (or their family) want to be in choosing support workers?

For many Australians, home care, especially when self-managed, provides the perfect balance between independence and safety. And with expert support from Trilogy Care, managing your services can be simple, empowering and cost-effective.

We're here to help

Whether you’re just starting to explore aged care options, or you’re ready to make the switch to self-managed care, Trilogy Care is here to support you. We’ll help you understand your funding, create a personalised care plan, and ensure you get the most from your home care budget.

To speak with our friendly team or find out how self-managed aged care works, contact Trilogy Care today on 1300 459 190.

Learn how to navigate the aged care system with Trilogy Care

Trilogy Care roadshow; Trilogy Care information session; aged care information session

Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you.

To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence.

Whether you’re receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

  • Quarterly budgets instead of daily subsidies
  • New client categories (Hybrid and Grandfathered)
  • Revised pricing and service models
  • Personal contributions based on income and classification
  • A shift in how services are defined and accessed
  • It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services.

By attending a Trilogy Care session, you’ll gain a clearer understanding of:

  • How Home Care Packages work today
  • What types of services they include
  • What changes to expect under Support at Home
  • How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters.

You’ll walk away knowing:

  • How the Support at Home program works in practice
  • What your client type means for your fees and funding
  • What you can and can’t spend your care budget on
  • How to manage your quarterly budget confidently
  • What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

  • Older Australians receiving aged care services at home
  • Those who would like to know more about the upcoming Support at Home program
  • Clients recently approved or reassessed under Support at Home
  • Carers, family members or representatives
  • Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey.

Sessions are free, but places are limited and registration is essential.

Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!

What is OPAN and aged care advocacy?

OPAN, what is OPAN, aged care advocacy, Trilogy Care OPAN, Trilogy Care advocacy. Trilogy Care advocates, aged care advocates

If you’re navigating aged care in Australia, knowing your rights is essential — and that’s where OPAN, aged care advocacy, and Trilogy Care can help. The Older Persons Advocacy Network (OPAN) provides free, independent support to older Australians receiving government-funded care, while Trilogy Care empowers clients to understand their advocacy options, manage their funding, and speak up with confidence.

What is OPAN?

OPAN (Older Persons Advocacy Network) is a national service funded by the Australian Government. It offers free, confidential, and independent advocacy services to people accessing aged care through programs like Home Care Packages, the Support at Home program or residential care.

Whether you’re at home receiving aged care, helping a parent navigate the system, or preparing for a care assessment — OPAN is here to ensure your voice is heard and your rights are protected.

What is aged care advocacy?

Aged care advocacy is the process of supporting older Australians to understand their rights, raise concerns, and make informed choices about their care.

Aged care advocates provide:

You can advocate for yourself — or work with someone who advocates with or on your behalf.

Trilogy Care and aged care advocacy

At Trilogy Care, we believe every client should feel informed, empowered and confident when navigating aged care. While we’re not a formal advocacy organisation, we actively encourage the use of aged care advocacy services like OPAN.

Our team helps clients:

  • Understand how their Home Care Package and Support at Home funding works
  • Identify when they might benefit from independent advocacy
  • Connect with aged care advocates such as those at OPAN when needed

We’re here to provide clarity and support — so our clients feel equipped to speak up, ask questions and make decisions that work for them.

When should you contact OPAN?

You can contact aged care OPAN services if:

  • You’re unsure about your rights in aged care
  • You’re unhappy with the care you or a loved one is receiving
  • You’ve experienced elder abuse or neglect
  • You want help navigating assessments, fees, or service changes
  • You need support to resolve a complaint

OPAN advocates will listen, provide advice, and support you to take action. Their services are always free and independent of any aged care provider.

Aged care advocates are crucial

Aged care can be complex — but you don’t have to navigate it alone. With support from aged care advocates, you can feel confident, informed and empowered at every stage.

Whether you need independent advocacy from OPAN or tailored guidance through Trilogy Care advocacy, support is available to help you get the most from your care experience.

Support at Home delay explained: What the November update means for you

Support at Home delay, Support at Home update, Support at Home november, aged care delay

On 4 June 2025, the Australian Government announced a Support at Home delay. The program will now commence on 1 November 2025, instead of the original 1 July start date. This aged care delay gives clients, families, and providers more time to prepare. Here’s what the Support at Home November update means for you.

1. When does Support at Home start?

The Support at Home program will now start on 1 November 2025. This new date follows a brief deferral from the original 1 July 2025 start. The current Home Care Packages (HCP) program will continue until 31 October 2025, ensuring there’s no disruption to your care.

2. Why was Support at Home delayed?

The program was delayed until November in order to give older people, their families, and providers more time to prepare. The government listened to sector feedback and made the decision to ensure the transition is safe, well-managed, and supports everyone involved. It’s a positive move that puts client care first.

3. Is the delay good for aged care clients?

Yes, the short delay to the aged care reform is good for clients. It gives you and your family more time to understand the upcoming Support at Home changes and feel confident about what’s coming. It also allows providers like Trilogy Care – who are already well prepared – to continue refining support systems and resources. This means you’ll be even better supported when the program begins on 1 November 2025.

4. What does the extra time allow Trilogy Care to do?

The extra time allows Trilogy Care to fine-tune our systems, train our team, and work closely with you to prepare for Support at Home November. We’re reviewing every client’s care plan to make sure it transitions effectively under the new model, and we’ll continue to share updates and support you every step of the way.

5. Will there be more changes to the aged care legislation?

Yes, the government is continuing to finalise key details of the new Aged Care Rules, which support the operation of the new Act. These updates are expected in the coming months, and we’ll keep you informed about any changes that might affect your care or services. Trilogy Care is across all Support at Home November developments, so you don’t need to worry.

6. Will Home Care Packages continue during the delay?

Yes, Home Care Packages (HCPs) will continue until 31 October 2025. You’ll keep receiving your care, funding, and support as usual. There are no changes to your services or fees during this period, and you don’t need to do anything differently.

7. Will my fees change because of the delay?

No, your current fee arrangements will stay the same until 31 October 2025. If you are a grandfathered client, the ‘no worse off’ principle will apply beyond 1 November 2025.

If you are a hybrid client, you will transition to the new contribution framework on 1 November 2025. Trilogy Care will explain how this affects you before the transition.

8. Will my care or services change before Support at Home begins?

No, there will be no changes to your current services before 1 November 2025. You’ll continue receiving the same support through your Home Care Package, with the same funding and arrangements in place. If your care needs change, your care partner will review your care plan and discuss any necessary updates with you.

9. Do I need to do anything right now?

No, you don’t need to take any action at this stage. Trilogy Care will handle all the changes behind the scenes and will keep you informed. We’ll reach out to discuss any further Support at Home updates that affect your funding or services well before anything changes.

10. Will I lose my unspent Home Care Package funds?

No, your unspent funds will not be lost. You will be able to carry over unspent Home Care Package funds into the Support at Home program. However, rollover will be subject to new rules and limits under the Support at Home model. We will explain these conditions to you once the government releases the final rules.

11. What if I’m waiting for a higher-level package?

If you’re already on the national waitlist for a higher-level package, that won’t change. You’ll continue moving through the queue under the current system. If your new level is approved after 1 November 2025, you’ll move to that new funding level under Support at Home, and your protections (like grandfathering) will still apply if you’re eligible.

Reach out to Trilogy Care for more information

If you have questions about how the Support at Home delay may affect you, or if you’d like support reviewing your care plan, we’re here to help.

You can reach out to your care partner or care coordinator directly or contact our friendly team on 1300 459 190 or info@trilogycare.com.au

We’ll continue to provide updates as more information becomes available. At Trilogy Care, our priority is to ensure you feel confident, informed, and supported—every step of the way.

Support at Home terms you need to know

Support at Home terminology Support at Home wording Home Care Package to Support at Home

The aged care system in Australia is evolving, with the Home Care Packages (HCP) program set to be replaced by the Support at Home program from 1 November 2025. As we prepare for this significant transformation, one of the most noticeable updates is the shift in terminology and wording to allow the new Support at Home terms to be represented accurately. These changes reflect a deeper structural reform designed to improve transparency, standardisation, and client-focused care.

If you’re wondering what this means for you or your loved ones, here’s a clear breakdown of the key Support at Home terminology and how it differs from what we’ve known under the current Home Care Package system.

Note that in some instances, Trilogy Care has used alternative terminology to the government, as we prefer to use terms that most accurately represent the services we offer and the people we engage.

Home Care Packages vs Support at Home: Key terminology shifts

Here’s a side-by-side look at the most important changes in aged care terms:

Home Care Packages (Old term)Support at Home (New term)What’s changed?
Care recipientClientTrilogy Care customers were previously known as care recipients, but will now be referred to as clients
Aged Care Assessment Team (ACAT)Aged Care Assessment / Single Assessment System (SAS)A new assessment system has been created, designed to work more efficiently
Daily SubsidyQuarterly BudgetFunding now arrives quarterly instead of daily
Inclusions and exclusionsService list and AT-HM ListThe categories of items have been updated into defined lists of services, assistive technology and home modification items.
Restorative Care PathwayShort-term restorative careA new pathway for providing intensive allied health services
Funding Levels 1–4Classification Levels 1-8 with 3 short-term classificationsIncludes 8 new Support at Home tiers with 3 short-term classifications
Flexible ServicesServices fall into 3 categories: Clinical, Independence, and Everyday LivingAll services now fall under a defined category
Means assessmentIncome and assets assessmentAn assessment of a client’s income and assets to determine the client contribution rate. The new term reflects the new system more accurately.
Income Tested Care Fee, ITFClient ContributionThis change is made to reflect what the fee represents more accurately
Home Care agreementClient agreementThis change has been made to reflect the new system rather than the Home Care Package system
New termTransitional clientA collective term for Hybrid and Grandfathered clients – those who were previously on the Home Care Package program
New termHybrid clientRefers to Home Care Package recipients who were approved for a Home Care Package between 13 September 2024 and 30 June 2025 (inclusive).  
New termGrandfathered clientRefers to Home Care Package recipients who, on 12 September 2024, were receiving a Home Care Package, on the National Priority System, or assessed as eligible for a package.  
New termNew clientClients that are new to the Support at Home program and never received Home Care Package services.

What do these aged care changes mean for you?

Whether you’re a grandfathered client, hybrid client, or new client, the aged care changes under Support at Home will impact the way your services are planned and funded.

  • More predictable funding: Quarterly budgets replace the daily subsidy model
  • Greater transparency: Fees and services are more clearly defined and categorised
  • Access to dedicated funding pools: Assistive Technology and Home Modifications have separate funding allocations and rules
  • Stronger planning tools: The role of your Care Partner is designed to support you holistically—not just administratively

Why are these terminology changes important?

The new Support at Home terminology isn’t just for show—it demonstrates a change in how aged care is delivered and managed. The language used now reflects a more structured, transparent, and accountable system that empowers older Australians to remain independent in the home they love for longer.

Whether you’re currently receiving services or newly entering aged care, understanding the new wording and terminology will help you navigate the system with confidence.

Stay informed with Trilogy Care

At Trilogy Care, we’re here to guide you through every step of the transition to the Support at Home program. Our team is committed to helping you understand what these aged care changes mean and ensuring your care remains aligned with your evolving needs.

Have questions? Contact us today on 1300 459 190 to discuss how the Support at Home changes may affect you.

Men’s Health Week 2025: Supporting older men to live well

Men's health week 2025 older men's health men's mental health

From 9 to 15 June 2025, Australia observes Men’s Health Week, a national initiative that shines a spotlight on the unique challenges faced by men, particularly in their later years. This year’s theme encourages us to reflect on the state of men’s health in 2025, and how we can better support men to age with dignity, strength and independence.

As awareness grows around men’s mental health crisis, it’s clear that more action is needed to support older men’s health—including both physical and mental health.

Many older men remain underrepresented in health statistics because they’re less likely to seek help or speak openly about how they’re feeling. At Trilogy Care, we believe in changing that narrative. Through practical support and compassionate care, we help men take control of their health and live well, longer.

Understanding the health landscape for older men

As men age, they face a range of health risks that often go unspoken or unaddressed. While many older Australians live well into their 70s and 80s, older men are still less likely to engage in preventive care, seek mental health support, or access the right services early enough.

This contributes to a widening gap in both life expectancy and quality of life. The following insights highlight why men’s health, particularly for those over 65, remains a national priority:

These figures reinforce the importance of early intervention, community connection and personalised support—exactly the kind of care Trilogy Care delivers through the Home Care Package and Support at Home programs.

Staying independent starts with staying well

Trilogy Care empowers older men to take charge of their wellbeing through the Home Care Package and soon, the Support at Home program. This includes:

  • Help with booking and attending GP or specialist appointments
  • Access to allied health, including physiotherapy, dietitians and rehab services
  • Medication support and chronic disease management
  • Regular check-ins with a trusted care partner or care coordinator

It’s not just about care—it’s about confidence in navigating your health journey, with someone in your corner.

Promoting men’s mental health in 2025

Men’s mental health deserves more than just a week of attention. Many older men experience loneliness, grief, and emotional isolation—especially following retirement or the loss of a partner. Services like Men’s Sheds, community groups, and aged care supports can be vital for connection and resilience.

At Trilogy Care, we’re committed to addressing older men’s health with a whole-of-person approach that recognises both physical and emotional wellbeing.

Let’s make men’s health a conversation, not a crisis

Whether you’re a child, a friend, partner, or neighbour—Men’s Health Week 2025 is your chance to check in. A small conversation can open the door to a life-saving decision. Let’s make men’s health, including men’s mental health, a year-round conversation, not a crisis waiting to happen.

Need support? We’re here

If you or someone you care about needs help navigating aged care, or just someone to talk to about staying well at home—Trilogy Care is ready to help.

Call 1300 459 190 or visit trilogycare.com.au

If you or someone you know is in crisis or needs immediate support, call Lifeline on 13 11 14 — help is always available.

How will Support at Home impact remote and regional clients?

Support at Home regional clients rural aged care regional communities

The upcoming Support at Home program is set to reshape aged care for older Australians—especially those living in regional, rural, and remote communities. With a strong emphasis on equity, independence, and local service access, the new model aims to ensure that where you live doesn’t limit the care you receive.

A $600 million investment in rural aged care

In a major step forward, the Australian Government has committed $600 million to support aged care providers delivering services in rural and remote areas, as well as to people from diverse backgrounds. The funding is designed to:

  • Strengthen the financial viability of providers in hard-to-reach locations
  • Ensure continuity of care for older people already receiving support
  • Introduce two-year thin market grants, available from 1 November 2025, to help providers continue operating in less populated areas

This initiative reflects the government’s recognition that rural aged care services require dedicated investment and flexible solutions.

What’s changing in Support at Home?

Launching on 1 November 2025, the Support at Home program replaces existing in-home care models with a more tailored, nationally consistent system. For those living in regional and rural areas, key improvements include:

  • Earlier access to support like allied health, assistive technology, and home modifications
  • Fairer budgets, with eight care levels matched to individual needs
  • Affordable contributions, set by the government—not providers
  • Simplified access, with a single, streamlined assessment process
  • Dedicated funding for home modifications and equipment through the Assistive Technology & Home Modifications (AT-HM) Scheme

For regional and rural clients, this means more consistent access to the care they need, when they need it—delivered by providers who are better supported to serve their communities.

A fairer future for regional aged care

Together, these changes mark a clear shift toward a more responsive and equitable aged care system. Older Australians living in regional and rural areas can expect:

With the Support at Home program, the future of regional aged care is more secure, more accessible, and more person-centred than ever before.

Trilogy Care is leading the Support at Home transition

At Trilogy Care, we’re proud to be at the forefront of the transition to Support at Home—working closely with our clients, their families, and local providers to make sure every older Australian receives the care they deserve, no matter where they live. From navigating funding changes to tailoring in-home supports that meet individual needs, we’re here to make the shift smooth, simple, and stress-free.

If you or someone you know is living in a regional or rural area and wants to learn more about the future of aged care, give us a call today on 1300 459 190—we’re here to help you stay independent, supported, and confident at home.

Note, the information contained in this article is subject to change as the government refines the terms of the new program.