How do I apply for Support at Home funding?

How do I apply for Support at Home funding? aged care program 2025 Support at Home application process

From 1 November 2025, the new Support at Home program will officially replace the current Home Care Packages (HCP) system. This is one of the most significant changes to aged care in Australia in over a decade.

But for many older Australians and their families, applying for Support at Home can feel like a daunting task. We receive many calls from older Australians asking “How do I apply for Support at Home funding?” or “How can my parents get Support at Home funding?”

That’s where Trilogy Care comes in.

We’re here to break it down and help you through it, step by step.

What is Support at Home?

Support at Home is a government-funded aged care program designed to help older people stay independent, safe and connected in their own homes.

Instead of daily subsidies, participants receive a quarterly budget tailored to their care needs, with access to a clear service list and a Care Partner to help plan and coordinate their care.

If you’re already receiving a Home Care Package, you may automatically transition. But if you’re applying for the first time, or supporting someone who is, you’ll need to go through the new application and assessment process.

So, how do I apply for Support at Home?

Here’s how the application process works, and what to expect at each stage:

1. Start with My Aged Care

To access government-funded care, your first step is to register with My Aged Care. This can be done online or over the phone. You’ll be asked a few questions about your health, living situation and current supports.

If you’re helping someone else apply, you can also register as their representative.

2. Get assessed by the Single Assessment System (SAS)

Once registered, you’ll be referred for an aged care assessment through the Single Assessment System (SAS), which replaced ACAT and RAS teams.

An assessor will visit your home to understand your care needs and determine your eligibility. This is a supportive conversation, not a test, and the goal is to match you with the right level of help.

3. Receive your Support at Home classification

Following the assessment, you’ll be assigned a Support at Home classification level. This determines how much funding you’ll receive each quarter.

There are eight ongoing classification levels, plus additional short-term options like the Restorative Care and End-of-Life Pathways.

4. Choose a provider that puts you first

Once your classification is confirmed, it’s time to choose a Registered Provider. This is where Trilogy Care can make a real difference.

As your provider, we support you to:

  • Create your personalised care plan
  • Choose your own workers (if you prefer)
  • Make the most of your quarterly budget
  • Stay compliant with the new system (without the paperwork headaches)

We guide you through every decision and check in regularly to make sure your care still fits your needs.

5. Start your care with confidence

With the right provider in place, your services can begin. You’ll receive regular statements showing how your budget is being used, and you’ll work with your Care Partner or Care Coordinator to review your plan as your needs evolve.

You’ll also have access to additional funding for things like assistive technology, home modifications, and supplements (if eligible).

Trilogy Care makes it easier to apply

You don’t need to go through this process alone. At Trilogy Care, we simplify the Support at Home journey and make sure you’re supported at every step: before, during and after you apply.

Whether you’re navigating the process for yourself or helping a loved one, we’re here to help you feel confident, informed and in control.

Quick summary: How to apply for Support at Home

  • Call or register with My Aged Care: 1800 200 422 or visit myagedcare.gov.au
  • Have an assessment through the Single Assessment System (SAS)
  • Receive your classification level and funding amount
  • Choose Trilogy Care as your registered provider
  • Start your personalised care plan

Ready to apply or need a hand getting started?
Call Trilogy Care today on 1300 459 190. We’re here to make aged care simple.

Top five mistakes to avoid when transitioning to Support at Home

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From 1 November 2025, the Support at Home program will replace the current Home Care Packages (HCP) program. Whether you’re a Grandfathered or Hybrid client, early preparation helps you avoid stress and unnecessary costs.

Here are five common Support at Home mistakes to watch for, and how Trilogy Care supports your transition to the new aged care system.

1. Misunderstanding client contribution rules

One of the most common Support at Home mistakes is misunderstanding client contributions. Under the new rules:

  • Hybrid clients (entered HCP after 12 Sep 2024) must contribute to most non-clinical services.
  • Grandfathered clients may be exempt under the “no worse off” rule.

Trilogy Care tip: We clarify your contribution status and support applications for hardship assistance if needed.

2. Not reviewing your Trilogy Care care plan

Support at Home introduces a defined Service List with strict inclusion and exclusion rules. Services not on this list won’t be subsidised.

Trilogy Care tip: We’ll help you review and update your care plan so all services remain eligible and aligned with your goals.

3. Ignoring unspent funds

Unspent funds in your new quarterly budget can roll over, but only up to $1,000 or 10%, whichever is higher. Excess funds are forfeited.

Trilogy Care Tip: We help you prioritise spending to preserve funding and focus on your key care outcomes.

4. Assuming your fees won’t change

Many people will move to a tiered client contribution model for services like domestic assistance and personal care. Clinical services remain fully subsidised.

Trilogy Care Tip: We give you a breakdown of your new fees by service type and guide you through any changes to your budget.

5. Delaying your transition support

Late preparation can lead to rushed decisions, missed documentation, or loss of services due to ineligible items.

Trilogy Care Tip: Our Care Partners are working now to finalise care plans, budgets and service agreements well ahead of the 1 November start.

Ready to start Support at Home with confidence?

The Support at Home changes may feel complex, but you’re not alone. Trilogy Care is here to guide you every step of the way. Our Care Partners work with Grandfathered and Hybrid clients to tailor care plans, navigate contributions, and protect your funding. If you’re unsure how these changes affect you, speak with your Care Partner or contact Trilogy Care directly.

Call our team on 1300 459 190, and let’s make your move to Support at Home simple and stress-free.

The restorative care pathway: Is it just for falls?

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When people hear about the restorative care pathway in the new Support at Home program, they often assume it’s just for recovering from falls or physical injuries. While it certainly helps in those situations, the restorative care pathway is much more than that. It’s a short-term, targeted program designed to help you regain or improve your independence after any change in health or ability.

Let’s explore what the restorative care pathway really offers and who can benefit.

What is the restorative care pathway?

The restorative care pathway is a short-term support pathway under Support at Home that gives you access to up to 12 weeks of intensive allied health and nursing services. In some cases, it can even be extended by another four weeks.

It’s aimed at helping you:

  • Regain strength, function or mobility after illness, hospitalisation or a fall
  • Manage a new or worsening health condition
  • Build confidence to return to everyday activities
  • Stay independent in your home for as long as possible

Rather than simply maintaining your current condition, the restorative care pathway focuses on improving it through tailored, professional support.

So, is it just for falls recovery?

No. While falls are a common reason people access the restorative care pathway, they’re just one of many scenarios where it can help.

Other examples include:

  • Recovering strength and stamina after a long illness or surgery
  • Improving balance and confidence after hospitalisation
  • Managing a newly diagnosed chronic condition, such as Parkinson’s or arthritis
  • Rebuilding everyday living skills after an extended period of reduced activity
  • Regaining independence after a mental health episode, such as depression or anxiety, that affected mobility or self-care

If you’ve experienced any functional decline, whether physically, cognitively, or emotionally, and there’s potential to improve, you may benefit from the restorative care pathway.

Who is eligible for the pathway?

Anyone who meets the following criteria could be referred for assessment:

  • Aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander people)
  • Living at home, not in permanent residential aged care
  • Has a short-term goal to improve or regain independence
  • Has a condition that can reasonably be improved with targeted therapy and support

Your restorative care partner or assessor will help determine if the restorative care pathway is the right fit for your needs.

How does it work?

Once approved, you’ll work with a restorative care partner – a health professional who coordinates your care. Together, you’ll create a personalised goal plan, which may include:

The aim is to meet your goals within the program’s timeframe, helping you regain independence and confidence.

Don't forget the restorative care pathway

The restorative care pathway is a fantastic opportunity for older Australians to improve their health, confidence and quality of life after a setback. It’s not just about falls; it’s about giving you the support you need to bounce back, whatever the cause of your decline.

If you think you or a loved one could benefit from the restorative care pathway, speak to your care partner or care coordinator about a referral today, or call us on 1300 459 190 to learn more.

Home Care Packages – How do you get one and what is the cost?

Home Care Package cost cost of a Home Care Package How can I get a Home Care Package how to apply for a Home Care Package

Getting older doesn’t mean you have to leave the home you love. If you or a loved one need a little extra support to stay independent, a Home Care Package can help. But many people feel overwhelmed by the process or worry about the cost. The good news is, help is available — and it’s more affordable than you might think.

In this guide, we explain how to get a Home Care Package and what it could cost, so you can feel confident about your next steps.

How do I get a Home Care Package?

A Home Care Package is a government-subsidised program designed to help older Australians live at home longer by providing access to care and support services.

So you may be asking, “How do I get a Home Care Package?”

Here’s how to apply:

  • Check your eligibility – You must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need support with daily tasks.
  • Book an assessment – Contact My Aged Care on 1800 200 422 or online. They will arrange for the Single Assessment Service (SAS) to visit you and assess your care needs.
  • Receive your outcome – If approved, you’ll be assigned a Home Care Package level (1–4) based on your care needs. Level 1 provides basic support; Level 4 is for high-level care.
  • Choose your provider – Once your package is assigned, you can choose an approved provider — like Trilogy Care — to deliver your care and manage your funding.

If you need help at any stage, Trilogy Care can guide you through the application process, free of charge.

What are the costs?

One of the biggest concerns people have is about home care services cost. The government pays the bulk of your Home Care Package, but you may be asked to contribute, depending on your circumstances.

Possible contributions

You might pay:

  • Basic daily fee – many providers (including Trilogy Care) choose not to charge this.
  • Income-tested care fee – if your income is above a certain amount, you may pay an additional contribution, as determined by Services Australia.

Trilogy Care prides itself on transparent pricing with no hidden costs. We’ll explain any potential contributions up front, so there are no surprises.

How to get the best value from your Home Care Package

Once you’ve secured your package, you can use it to pay for a wide range of services, including:

  • Personal care (e.g. showering, dressing)
  • Domestic help (e.g. cleaning, meals)
  • Allied health services (e.g. physiotherapy, podiatry)
  • Social support and transport

At Trilogy Care, we help you design a care plan that suits your needs and make sure you get the most from your budget.

Trilogy Care can guide you

If you’re ready to take the next step or just want some advice, contact Trilogy Care today. Our friendly team can help you apply for a Home Care Package, choose the right services, and understand the costs.

Give our friendly team a call on 1300 459 190 to further discuss your aged care options or learn more about self-management.

What impacts the cost of home care?

What impacts home care costs cost of home care home care pricing

Choosing the right home care provider is one of the most important decisions you’ll make when planning support for yourself or a loved one. Many people are surprised to learn how much the cost of home care can vary between providers, even when the government subsidy is the same. Understanding what influences cost of home care, and knowing what to look for in a provider, can help you make the best choice for your needs and your budget.

What impacts home care pricing?

The cost of home care depends on several factors, including:

  • Your Home Care Package level and the funding it provides
  • The services and supports you choose to include in your care plan
  • How your provider manages care and administration charges
  • Whether the provider charges a basic daily fee
  • How efficiently your budget is managed

Unfortunately, some providers charge additional fees that quickly eat into your funding – leaving you with less to spend on actual care.

What is the basic daily fee?

The basic daily fee is an amount providers are allowed to ask clients to pay, in addition to the government subsidy. While it’s an optional fee for providers, many still charge it, which can add up to thousands of dollars each year.

At Trilogy Care, we believe your funding should go directly towards your care. That’s why we never charge a basic daily fee, helping you save money and make the most of your package.

Why choose Trilogy Care?

Trilogy Care is a trusted provider of Home Care Package services that prioritises transparency, flexibility, and value for clients. By choosing us, you can be confident that your funding is spent where it matters most: on your care and support.

Here’s how Trilogy Care helps you keep home care costs down:

  • No basic daily fees – ever
  • Competitive care management and service charges
  • Clear monthly statements, so you know exactly where your money goes
  • Flexible, self-managed and supported options to suit your needs and lifestyle

When comparing providers, ask about all the fees they charge, including hidden costs and the basic daily fee. At Trilogy Care, we make it easy to see the true cost of home care, so you can make an informed choice and feel confident in your care plan.

Ready to get more from your Home Care Package? Contact Trilogy Care today on 1300 459 190 to find out how we can help you save money and live better at home.

Using modern technology in home care

assistive technology aged care technology home support technology Remote monitoring for aged care

In today’s world, home care technology is more than just a convenience; it is a lifeline. For older Australians who want to stay in their own homes, the right mix of assistive technology in aged care and digital tools for seniors can make all the difference.

At Trilogy Care, we believe technology should empower clients, not overwhelm them. That is why we integrate the latest aged care technology solutions into our services in ways that are practical, personal and cost-effective.

How technology supports independence at home

Modern technology in home care services helps clients remain independent for longer, while still feeling safe and supported.

For example, assistive technology in aged care such as fall sensors, automated lights and medication reminders reduce risks and support daily routines. These tools help clients feel capable and confident in managing everyday tasks.

We also help clients select digital tools for seniors that suit their lifestyle, from simple video calling platforms to easy-to-use health trackers. Staying connected to family, care partners and the community is just as important as maintaining physical wellbeing.

Why safety matters and how technology helps

Safety is a priority for our clients and their families. Remote monitoring for aged care provides peace of mind without intruding on independence. We can help set up discreet devices that alert care partners if something unusual happens, such as a missed medication or extended inactivity.

Unlike some providers, Trilogy Care takes the time to recommend aged care technology solutions that genuinely improve outcomes. We guide clients through the setup and make sure they feel confident using the technology.

Trilogy Care’s commitment to innovation

At Trilogy Care, we combine transparent, affordable care with thoughtful innovation.

We tailor assistive technology in aged care to each client’s needs, avoiding unnecessary gadgets or confusion. We also support clients to feel in control of their digital tools for home care, helping them use these resources with ease.

Clients can also rely on us to help them access funding for smart home care solutions through their home care funding. Technology enhances human care, and we make sure it works in harmony with our personal approach.

Ready to enhance your care with technology?

If you want to stay safe, independent, and connected, Trilogy Care can help you integrate the right technology into your home care services. We focus on solutions that improve your experience while keeping care personal, affordable and transparent.

Contact us today on 1300 459 190 to learn how we can support you with the best of both worlds: compassionate care and innovative solutions.

The top five biggest aged care myths revealed!

aged care myths aged care truths myths

Navigating aged care can be overwhelming, and it’s made harder by the myths and misunderstandings that continue to circulate. At Trilogy Care, we’re here to help you separate fact from fiction, so you can make informed choices with confidence. Below, we’ve identified some of the most common aged care myths – and revealed the truth!

Myth 1: Aged care means going into a nursing home

Truth: Many older Australians remain at home with the right support. Government programs like Home Care Packages allow you to receive services such as personal care, cleaning, and nursing care right where you live.

Myth 2: Self-management is too complicated

Truth: Self-management is designed to give you more control, not more stress. With providers like Trilogy Care, you can choose your own support workers and decide how your funds are used — all with expert guidance when you need it.

Myth 3: I’ll lose my pension if I access aged care

Truth: Receiving aged care services doesn’t impact your Age Pension. While Services Australia assesses income for some contributions, most people on the full Age Pension pay minimal or no fees.

Myth 4: Only wealthy people can afford good care

Truth: Government subsidies make high-quality care more accessible than many people realise. With a tailored care plan and the right support, your budget can go further.

Myth 5: You don’t get to choose who provides your care

Truth: With self-managed care, you are in charge. You can hire support workers who suit your needs, preferences, and schedule. Trilogy Care helps make that process easy and transparent.

Care is ready and available

The aged care system doesn’t need to be scary, especially when you’ve got the facts. Knowing what’s true (and what’s not) puts you in a stronger position to choose care that fits your lifestyle and budget.

Trilogy Care was built for people who want more control, more choice and better value from their Home Care Package. Whether you’re just getting started or ready to take the next step, we’ll help you make aged care work for you.

At Trilogy Care, we don’t believe in one-size-fits-all care. We’re trusted by thousands of Australians for our personalised, transparent approach; because we believe aged care should be shaped by you.

Want to learn how self-management could work for you? Give us a call on 1300 459 190 to learn more.

Support at Home Quarterly Calculator: Check your funding and contributions

Support at Home Quarterly Calculator How much will I need to pay for my aged care services? funding contribution

From 1 November 2025, the Australian Government will replace Home Care Packages with the new Support at Home program. Many clients and their families are asking: “How much will I need to pay for my aged care services?”

To help you plan ahead, Trilogy Care offers the Support at Home Quarterly Calculator — a simple online tool to help you understand your government funding and expected contributions under the new program. Whether you are a full pensioner, part pensioner or self-funded retiree, the calculator shows how your financial circumstances and chosen services affect your client contributions.

What the calculator helps with

The calculator is designed to help you explore your funding, understand your contributions and make informed decisions about your care plan. With just a few simple steps, you can:

It’s ideal for anyone navigating aged care or supporting a loved one to stay independent at home.

How the Support at Home Quarterly Calculator works

The calculator guides you through three simple steps:

Step 1: Select a ‘Someone Like You’ example
Choose a scenario that reflects your circumstances. This pre-fills the calculator with realistic information so you can see how each section works.

Step 2: Customise your details
You can adjust your financial information, service preferences and provider rates to reflect your situation. You’ll see how income, assets and your service choices influence your expected contribution rates.

Step 3: Add services and review your results
Use the Add Service button to explore how different services affect your spending. The calculator clearly breaks down your estimated government funding, your client contribution for each service category, and the impact of including care coordination. You’ll also see all applicable fees and your total available budget.

Why this matters for you

From 1 November 2025, all clients in the Support at Home program will contribute to their care costs based on their financial capacity and chosen services.

The calculator provides transparency and control, so you can plan your care confidently — without waiting for a formal Services Australia assessment.

Check out the calculator now

Visit the Support at Home Quarterly Calculator on our Support at Home page and see your results in minutes. Whether you are a client, family member or carer, this tool helps you understand your funding and prepare for the transition to Support at Home.

If you have any questions about the calculator, Support at Home, or self-managed aged care, contact Trilogy Care on 1300 459 190.

Real client stories: How Trilogy Care makes a difference

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Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

What is respite care? respite care short-term care respite

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.