How to get started with Fully Coordinated home care
Starting Support at Home can feel like a lot to organise, even when you already have a clear idea of the support you want. There are services to arrange, schedules to confirm, and all the small details that make the difference between support that works reliably and support that becomes a constant follow-up.
Trilogy Care's Fully Coordinated service is designed for people who want to stay in control of their choices, with extra support to get everything set up properly from the start and to keep it running smoothly over time.
Here's exactly what getting started looks like.
Step one: one conversation — not a stack of paperwork
Getting started with Fully Coordinated begins with a simple conversation about your routine and what matters most to you. Not paperwork first. Not a long intake process before anything gets moving. Just a practical chat to understand what a good week looks like for you, which times work best, and what kind of support you want in your home.
This first conversation is where your care plan starts to take shape; built around your life, not a standard template.
If you are already approved for Support at Home, this conversation helps turn your funding into a clear, workable plan. If your approval is still in progress, it helps you map out the next steps so you are ready to start without delays the moment funding is confirmed.
What you decide — and what we coordinate for you
With Fully Coordinated, the key decisions stay with you. You decide what support you want, who you feel comfortable with, and how you want visits to fit around your day.
Trilogy Care then coordinates the setup so those choices translate into reliable, consistent services. That includes:
• Sourcing and scheduling your preferred support workers
• Completing compliance and background checks on your behalf
• Keeping your schedule organised and clear
• Managing invoices and reimbursements, with daily payment runs so your services are paid on time
• Coordinating changes smoothly as your routine or needs shift
The aim is straightforward: your support runs consistently, without you needing to manage every detail yourself.
What a good setup actually looks like
A good start isn't just getting services into a calendar. It's about having support that feels steady and purposeful from day one.
That usually means:
• A schedule that matches your daily routine and existing commitments
• Services that align with your goals, not just whatever happens to be available
• Consistency in the roles and support workers where familiarity matters most
• A clear point of contact when something changes or you have a question
• A care plan and quarterly budget that stay aligned as your needs evolve
Your dedicated care coordinator and care partner work with you to make sure these elements are in place and stay in place.
What the setup process looks like, step by step
While every person's situation is different, the process generally follows these steps:
1. Initial conversation — We talk through your routine, preferences, and what you want support to achieve.
2. Care plan and budget design — Your care partner works with you to build a care plan and budget that reflect your goals.
3. Sourcing and scheduling — We source your preferred support workers, complete compliance checks, and schedule services around your routine.
4. Services begin — Your support starts with a clear schedule, familiar workers where possible, and a team that knows your plan.
5. Ongoing coordination and reviews — Your coordinator manages day-to-day changes, and your care partner conducts regular reviews to keep your plan current.
Switching providers or moving from Self Managed?
You're not alone if you're coming to Fully Coordinated from a previous provider or after managing your own care for a while. Both are common starting points.
Some people choose Fully Coordinated because they're switching providers and want a smoother, more supported experience. Others have been using Self Managed and decide, at any point, that they'd like a bit more shared responsibility. Either way, the transition is handled for you.
You keep choice and control. We take on the coordination, so your support stays consistent without the effort landing entirely on you.
How to find out if Fully Coordinated is right for you
The best next step is a conversation, no obligation, no pressure. We'll talk through your routine, your preferences, and what you want support to achieve. From there, we'll show you clearly how the setup works under Support at Home and what your next steps look like.
You can then decide whether Fully Coordinated is the right fit, with all the information you need to make that call confidently.
Call our team on 1300 459 190 or visit trilogycare.com.au to book a free call at a time that suits you.
Frequently asked questions
How long does it take to get started with Fully Coordinated?
The process moves quickly once your initial conversation is done. Trilogy Care offers same-day sign-on, and your coordinator will work to get services in place as efficiently as possible. The timeline for services starting will depend on your support worker preferences and scheduling availability.
Do I need to have my Support at Home funding confirmed before I call?
No. You're welcome to reach out at any stage. If your funding is already confirmed, we can start planning immediately. If you're still waiting, we can walk you through the steps ahead so you're ready to move quickly once funding is in place.
Can I switch from Self Managed to Fully Coordinated?
Yes. You can move between Trilogy Care's Self Managed and Fully Coordinated options. If your needs or preferences change, speak with our team and we'll make the transition as smooth as possible.
Can I still choose my own support workers?
Yes. With Fully Coordinated, you still have a say in who supports you. Trilogy Care helps source workers who meet your preferences, completes their compliance checks, and schedules them in a way that fits your routine.
What if I'm currently with another provider?
Switching providers is straightforward. Trilogy Care can guide you through the process, manage the transition on your behalf, and make sure your support continues without interruption. Call 1300 459 190 to find out how.
Is there a cost to getting started?
The initial conversation is free and comes with no obligation. Trilogy Care's fees for Fully Coordinated are transparent — visit trilogycare.com.au/pricing for a full breakdown, or ask our team during your first call.
