Fully Coordinated Support at Home: what it includes and how it works

Fully Coordinated is built around a straightforward idea: that you should be able to choose who supports you, when they come, and what that support looks like, without having to manage every booking, follow-up, and schedule change yourself. That is what the model is for.

It is a Support at Home option designed for people who want more backup without giving anything up. You stay in charge of what matters most to you. Trilogy Care takes care of the coordination, the follow-through, and the details that can otherwise pile up. The result is support that feels steadier and easier to maintain over time, without the load falling entirely on you.

What choice and control actually looks like

Fully Coordinated gives you choice and control over your care under the Support at Home program, with coordination handled behind the scenes by the Trilogy Care team.

You stay in charge of decisions such as:

• Who supports you

• When they come

• How they help

• What matters most to you, whether that is staying independent, feeling safe at home, getting out into the community, or keeping a steady routine

Trilogy Care's role is to help turn those decisions into reliable, organised support.

What Trilogy Care manages for you

Fully Coordinated is not about taking over. It is about making sure things run smoothly so your support feels consistent over time.

Under this model, the Trilogy Care team helps with practical coordination tasks including:

• Scheduling and confirming services so your week runs as planned

• Supporting changes when routines shift or needs change along the way

• Helping keep services aligned to your support plan so things stay purposeful, not reactive

• Managing invoices and reducing loose ends, so follow-up does not pile up

• Providing clinical oversight through Trilogy Care's in-house nursing team

The outcome is not simply more care. It is the confidence that what you have set up will actually run the way you intended.

Who Fully Coordinated is usually a good fit for

Fully Coordinated often suits people who want genuine flexibility over their support, and who also want someone experienced keeping things on track. It can be especially helpful if:

• You have multiple services running across the week

• You want more consistency and fewer last-minute surprises

• Your routine changes and you want support that can adapt without stress

• You want to keep your plan on track across the quarter

• You would like more shared responsibility, without giving up control

How Fully Coordinated fits alongside Self Managed

Self Managed remains an empowering option for people who like being hands-on with coordinating their own services.

Fully Coordinated is there for people who want the same degree of say over their care, with more guidance and shared responsibility behind the scenes. It comes down to what suits you right now.

Many people also move between options over time. You might start with Self Managed and later choose Fully Coordinated when life gets busier, needs change, or you want more support to keep everything on track. That transition can be made smoothly, and your existing care preferences form the starting point.

What to expect when you start

Getting started is built around your goals and routine. When you speak with a Trilogy Care Care Partner, you will usually talk through things like:

• What a good week looks like for you

• The times and days that suit you best

• The type of support you want and how you want it delivered

• Whether consistency matters most, or flexibility, or both

• Any changes you expect across the quarter

From there, the focus is on coordinating support that shows up the way you want it to.

See if Fully Coordinated suits you

Want to stay in control of your support, with extra coordination to keep everything running smoothly? Our team can walk you through how Fully Coordinated works under Support at Home and whether it suits your goals and routine.

If you are currently with Trilogy Care on Self Managed and are considering more shared responsibility, we can also talk through what a transition would look like and make sure it suits where you are now.

Call us on 1300 459 190 or visit trilogycare.com.au/services/fully-coordinated to book a free call with a care partner.