Tag: feedback and complaints

There are so many services that you may need as an aged care consumer - so we put all the helpful phone numbers in one easy to access place!

You have many avenues available if you wish to make an aged care complaint. This guide covers all your options and where to get help.

There are 8 Aged Care Quality Standards which safeguard consumers. Aged Care Quality has an excellent poster to show these standards.

Know your aged care rights! Consumers have a right to be treated with dignity and respect, and have a right to safe and high-quality care.

As an aged care consumer, you have a right to be treated with dignity and respect. Read more to learn your rights and responsibilities.