Updated 26 October 2026: this article was published in June 2025, before Support at Home started on 1 November 2025. For how it works now, see our complete Support at Home guide.
On 4 June 2025, the Australian Government announced a Support at Home delay. The program commenced on 1 November 2025, instead of the original 1 July start date. This aged care delay gave clients, families, and providers more time to prepare. Here’s what the Support at Home November update meant for you.
1. When did Support at Home start?
The Support at Home program started on 1 November 2025. This date followed a brief deferral from the original 1 July 2025 start. The Home Care Packages (HCP) program continued until 31 October 2025, so there was no disruption to your care.
2. Why was Support at Home delayed?
The program was delayed until November in order to give older people, their families, and providers more time to prepare. The government listened to sector feedback and made the decision to ensure the transition was safe, well-managed, and supported everyone involved. It was a positive move that put client care first.
3. Was the delay good for aged care clients?
Yes, the short delay to the aged care reform was good for clients. It gave you and your family more time to understand the Support at Home changes before they started. It also allowed providers like Trilogy Care – who were already well prepared - to continue refining support systems and resources. This meant you were even better supported when the program began on 1 November 2025.
4. What did the extra time allow Trilogy Care to do?
The extra time allowed Trilogy Care to fine-tune our systems, train our team, and work closely with you to prepare for Support at Home November. At the time, we were reviewing every client’s care plan to make sure it transitioned effectively under the new model.
5. Were there more changes to the aged care legislation?
Yes. The Aged Care Act 2024 commenced on 1 November 2025, and the government continues to update the Aged Care Rules that support it.
6. Did Home Care Packages continue during the delay?
Yes, Home Care Packages (HCPs) continued until 31 October 2025. You kept receiving your care, funding, and support as usual. There were no changes to your services or fees during this period, and you didn’t need to do anything differently.
7. Did my fees change because of the delay?
No, your fee arrangements stayed the same until 31 October 2025. If you are a grandfathered client, the ‘no worse off’ principle has applied since 1 November 2025.
If you are a hybrid client, you moved to the new contribution framework on 1 November 2025.
8. Did my care or services change before Support at Home began?
No, there were no changes to your services before 1 November 2025. You continued receiving the same support through your Home Care Package, with the same funding and arrangements in place.
9. Did I need to do anything at the time?
No, you didn’t need to take any action at that stage. For how things work now, see our Support at Home key information.
10. Did I lose my unspent Home Care Package funds?
No, your unspent funds were not lost. Unspent Home Care Package funds held as at 31 October 2025 carried over into the Support at Home program. Those carryover funds are subject to the rules of the Support at Home model.
11. What if I was waiting for a higher-level package?
If you were already on the national waitlist for a higher-level package, that didn’t change. If your new level was approved after 1 November 2025, you moved to that new funding level under Support at Home, and your protections (like grandfathering) still apply if you're eligible.
Reach out to Trilogy Care for more information
If you have questions about your Support at Home funding, or if you’d like support reviewing your care plan, we’re here to help.
You can reach out to your care partner or care coordinator directly or contact our friendly team on 1300 459 190 or [email protected]
At Trilogy Care, our priority is to ensure you feel confident, informed, and supported—every step of the way.
