My Aged Care – who are they and what do they do?

My Aged Care is the national service that connects older Australians with aged care services. My Aged Care is responsible for assessing the eligibility of potential aged care recipients and providing information about aged care services and how they can be accessed.

How can My Aged Care help you?

My Aged Care is here to make it easier for older Australians to find and use aged care services. They handle assessments, refer you to Home Care Package providers, and help you understand the financial contributions required as part of your care package. They also offer valuable information for you and your loved ones about in-home care, ensuring you understand the different types of aged care available and helping you choose what best suits your needs.

The ACAT Team

One of My Aged Care's primary services is the ACAT assessment, which determines whether an older person is eligible for a Home Care Package. The ACAT team visits a potential aged care recipient's home to assess their health, wellbeing, and lifestyle. This allows them to determine if an older person is eligible for funding and what level of Home Care Package they need. The ACAT team is made up of professionals from various health-related fields, including doctors, social workers, and occupational therapists, ensuring a comprehensive understanding of your health needs.

What does My Aged Care require?

In order to begin receiving aged care services from My Aged Care you must complete an ACAT assessment. To start the process, you must have a Medicare card. Additionally, you will need:

• Medicare card
• A form of ID
• Contact details for your health professional, including your GP
• A copy of any referrals from your doctor
• Information on the support you are receiving

Accessing My Aged Care

To learn more about My Aged Care or begin the ACAT assessment process you can visit My Aged Care’s website or call 1800 200 422 for assistance. You can also contact My Aged Care via this page. If you need more details on getting help at home, or arranging support, My Aged Care can assist. Trilogy Care can also advise you on how to start the ACAT process. If you need further information on My Aged Care, our site also contains article on how to apply for a Home Care Package and how to nominate a representative on My Aged Care. For more help, visit our site or call us at 1300 459 190.