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Home Care Package providers: 10 key questions to ask

Home Care Package providers: 10 key questions to ask

When you start looking for a Home Care Package provider, it can be overwhelming trying to compare all the different providers. Knowing what to ask when looking for a provider can make the whole process much easier, so read on to learn which questions will get you the most out of your Home Care Package.

1.What is unique about your home care services?

As the aged care industry continues to grow, consumers have a wide array of options when it comes to home care services. However, it is important to inquire about what sets a provider apart from others in order to ensure that you receive the best care possible. Providers who are able to offer services tailored to your needs are more likely to align with our lifestyle and provide a higher level of care.

2. Can I choose the services that suit me?

Many of the larger traditional providers offer to coordinate your services for you, which can be helpful in managing your care needs. However, it may limit your ability to choose the services that align best with your preferences. You may find yourself using your Home Care Package budget on services that may not be exactly what you desire, at locations that may not be convenient for you, with caregivers who may not fully understand your needs and preferences.

At Trilogy Care, you will get the freedom to choose the services that suit you. You’re free to spend your Home Care Package budget on the care and services that meet your care needs, from the carers you want, when you want, where you want. Have a look through some our most common services and start planning how a Home Care Package can work for you.

3. How do you obtain feedback?

Aged care service providers greatly benefit from receiving feedback and complaints in order to enhance their care services. Making the feedback process easily accessible, user-friendly and non-intimidating can help foster a more collaborative and positive environment. As a valued consumer of aged care services, your input is essential in contributing to the ongoing improvement and provision of quality care services.

To give your feedback to the Trilogy Care team, simply call us on 1800 157 462, or fill out our feedback and complaints form.

4. Will I see the same carers?

As an aged care consumer, it’s important that you feel comfortable with your carers. Traditional providers use their own workforce and will often send out a different carer each week. It can be incredibly stressful getting help with dressing, bathing, and medication from someone you only just met!

You should always ask a provider whether you will see the same carers so that you can form a genuine connection with them and feel comfortable receiving care. A consistent carer will know your unique health and behaviour, so will be able to quickly spot if anything changes. At Trilogy Care, we give you the freedom to choose your own carers, so you will only receive care from who you want, when you want, where you want.

If you love the sound of choosing your own carers, but aren’t sure where to start, check out our guide on finding your own carers.

5. How will you meet my care needs?

The most important thing about your Home Care Package is that you are receiving quality services that meet your care needs. Everyone has their own unique situation, circumstances, and lifestyle, and your care plan should reflect that to meet your care needs.

Trilogy Care will assign you your own dedicated care partner, who will work with you to plan and budget your personalised care plan that best meets your care needs. That way, you will get the most out of services that improve your health, lifestyle, and independence.

6. How do you check that my carers are compliant?

There are many different qualifications and checks that a person requires before they are allowed to work in aged care. It can be stressful spending time chasing these down yourself instead of quickly receiving care services.

Trilogy Care conducts compliance and background checks on all care workers and support services prior to them carrying out any work for you under your Home Care Package budget. We check your worker qualification conduct police checks and ensure they have the relevant insurance in place so you don’t need to stress about whether your care workers are complaint.

7. How many hours of care will I receive per week?

No two Home Care Package providers are created equal. Depending on the package provider, the number of hours of care you receive each week will vary. Traditional providers will likely be able to secure you 12 hours of care each week for a level 4 package.

At Trilogy Care, you can almost double your care hours to 19 hours each week under a self managed Home Care Package. Our Self Managed Plus package, where we assign you your own dedicated care coordinator who will help you choose and hire your own carer workforce, still secures you close to 50% more hours of care each week compared to traditional providers.

8. What are you costs and fees?

There are a lot of costs to consider when choosing your home care package provider, and it’s important that you ask each provider what fees they may charge. Home care package providers may ask you to pay a basic daily fee, leaving you less leftover to pay for your care services. They may also charge you various setup fees when getting started, or exit fees if you decide to change providers.

Trilogy Care is proud to have no hidden costs, fees, or surcharges. We only charge 15% flat rate of your home care package, leaving you an unbeatable budget to spend on your care. With these low rates, you can double you hours of care compared to traditional providers!

9. Are you available in my area?

Make sure that your choice of Home Care Package provider is available in your area. This is especially important if you live in a regional or rural area, as it can often be tough to find care services in these areas.

Trilogy Care is based in Brisbane, but we are available Australia-wide. Self-managing your home care package allows you to choose the specific carers that are available in your area. Finding carers in your area is easy by using an online carer marketplace like Mable – simply enter your suburb or postcode and filter by the services, qualifications, and experience levels you require. Learn more about how to find service providers in our article.

10. Do you offer self-managed Home Care Packages?

Self-managing your Home Care Package offers you increased flexibility, lower costs, and more control over your home care package. Self-management is the new option for consumers that puts them in control, letting them choose the services they need, from the carers they want, when they want, where they want.

Trilogy Care’s Self Managed package management tier for a 15% flat rate.

  • Care management
  • Package management
  • Compliance support
  • Clinical support
  • Choose and hire your own workforce

The Self Managed PLUS package management tier is offered for 26%.

  • Care management
  • Package management
  • Compliance support
  • Clinical support
  • Care coordinator to help you manage your workforce

With traditional providers taking on average a 35% cut from your Home Care Package, self-management is clearly the best way to save money and get the most out of your Home Care Package.

If you haven’t heard of self-managed home care, make sure you understand the difference between self-managed and fully managed home care packages.  If you still have some concerns, check out our frequently asked questions for more help. If you’re ready to start choosing a provider, check out our home care package provider comparison guide to help you decide.

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Contact Trilogy Care

Please contact Trilogy Care on 1300 459 190 for any further information.

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