Home Care Packages are designed to help you maintain your independence and lifestyle in your own home. Whether you're researching your options or you've been approved for a Home Care Package, there are so many options and decisions, how do you know you’re making the right choice for you? The first step is to select an approved Home Care Package provider to help you manage your plan and budget. While Home Care Provider options may seem vast, there are two basic ways to manage your plan:
- Traditional providers
- Self-managed care
Traditional service providers deliver fully managed home care, putting them in charge of every aspect of your care – from finances through to scheduling services and choosing the people who deliver them. While a hands-off approach might sound appealing, it means you can’t necessarily control which members of their team are rostered to be in your home or the price they charge for their services. Fully managed home care also comes at a price. Traditional providers typically charge a monthly fee, daily fees and an inflated hourly rate for the delivery of services or support– a rate which includes hefty ‘middle-man’ fees on top of the direct service charge. This can have a significant impact on your budget. Self-managed care is a new care model that allows the consumer to take control of the care services they need and the care providers they use. Unlike traditional providers, self management empowers the consumer to spend less on management fees, freeing up their Home Care Package budget for better long-term care and services. Under the former Home Care Packages program, fees for a self-managed service were usually charged at a flat percentage rate, with no daily management fees or exit fees. And, because you could choose your own support providers, you knew the service rate you’d be charged. You can see the hourly rates providers publish in your suburb on Home Care Prices. Home Care Prices is a comparison site for Support at Home prices, operated by Trilogy Care, a registered Support at Home provider. It compares published prices only and does not rank providers or judge quality. Under the former Home Care Packages program, Trilogy Care was a registered Home Care Package provider offering two levels of self-managed home care: Self Managed and a second tier, now called Fully Coordinated. The second tier was for those who needed some care coordination support. Today, under Support at Home, our options are Self-Managed and Fully Coordinated. Since 1 November 2025, Trilogy Care charges a fee of 10% on each service you use. It is added to the supplier's invoice, so you pay it only when a service is delivered. If you choose a care coordinator, they charge their own fee on each service: 20% unless agreed otherwise, and never more than 30%. There are no exit fees and no notice periods. Would you like to know more about how to self-manage your Support at Home budget? You can read more on our website. Back to Knowledge Hub →
