As long as a service is covered under your care plan, Trilogy Care will reimburse customers who have to pay for services at the time out of pocket. Invoices and reimbursement requests received before end of business Thursdays will be processed at Trilogy Care on Fridays, so you should receive your reimbursement payment the following week.

Fill out a reimbursement form to submit a reimbursement request.

Either the person receiving the care, or the person giving the care, can send an invoice to Trilogy Care. Typically, the care giver should fill and submit a provider bill on the Trilogy Care website.

If you have paid for and received care out of your own pocket that meets the conditions in your care plan, you may fill and submit a reimbursement request on the Trilogy Care website.

The Australian Government requires that those receiving a Home Care Package contribute to the cost of their care if they can afford it, known as an income-tested fee. Not everyone has to pay an income-tested care fee – the government will conduct an income assessment to determine how much you are required to contribute to your Home Care Package. You will receive a pre-commencement letter which advises you on the outcome of this assessment, which is valid for 120 days.

If your circumstances change before you enter a Home Care Package, you must contact Services Australia for a re-assessment. As long as a service is covered under your care plan, Trilogy Care will reimburse customers who have to pay for services at the time out of pocket. Invoices and reimbursement requests which are received before end of business Thursdays will be processed at Trilogy Care on Fridays, so you should receive your reimbursement payment the following week.

At Trilogy Care, we have no hidden costs, fees or surcharges. Your Home Care Package budget will be based on the level of needs you have been assigned in your ACAT assessment, with Trilogy Care charging from 15% of your Home Care Package subsidy

If you can afford it, you are also expected to contribute to the cost of your care through an income-tested care fee. Home Care Packages are means tested, and Trilogy Care is mandated by the Australian Government to collect this fee if it is deemed through an income assessment that you are capable of contributing to your care.