The Australian Government requires that those receiving a Home Care Package contribute to the cost of their care if they can afford it, known as an income-tested fee. Not everyone has to pay an income-tested care fee – the government will conduct an income assessment to determine how much you are required to contribute to your Home Care Package. You will receive a pre-commencement letter which advises you on the outcome of this assessment, which is valid for 120 days.

If your circumstances change before you enter a Home Care Package, you must contact Services Australia for a re-assessment. As long as a service is covered under your care plan, Trilogy Care will reimburse customers who have to pay for services at the time out of pocket. Invoices and reimbursement requests which are received before end of business Thursdays will be processed at Trilogy Care on Fridays, so you should receive your reimbursement payment the following week.