Struggling to understand Support at Home? View our case studies!

Support at Home case studies, aged care case studies, Trilogy Care case studies

With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you.

These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes.

Whether you’re a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life.

Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model.

These case studies are designed for:

  • Clients transitioning from a Home Care Package
  • Families supporting someone in aged care
  • People preparing to enter care after 1 November 2025
  • Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead.

Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions.

These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.

The restorative care pathway: Is it just for falls?

Restorative Care Pathway, restorative care partner, short-term care pathway

When people hear about the restorative care pathway in the new Support at Home program, they often assume it’s just for recovering from falls or physical injuries. While it certainly helps in those situations, the restorative care pathway is much more than that. It’s a short-term, targeted program designed to help you regain or improve your independence after any change in health or ability.

Let’s explore what the restorative care pathway really offers and who can benefit.

What is the restorative care pathway?

The restorative care pathway is a short-term support pathway under Support at Home that gives you access to up to 12 weeks of intensive allied health and nursing services. In some cases, it can even be extended by another four weeks.

It’s aimed at helping you:

  • Regain strength, function or mobility after illness, hospitalisation or a fall
  • Manage a new or worsening health condition
  • Build confidence to return to everyday activities
  • Stay independent in your home for as long as possible

Rather than simply maintaining your current condition, the restorative care pathway focuses on improving it through tailored, professional support.

So, is it just for falls recovery?

No. While falls are a common reason people access the restorative care pathway, they’re just one of many scenarios where it can help.

Other examples include:

  • Recovering strength and stamina after a long illness or surgery
  • Improving balance and confidence after hospitalisation
  • Managing a newly diagnosed chronic condition, such as Parkinson’s or arthritis
  • Rebuilding everyday living skills after an extended period of reduced activity
  • Regaining independence after a mental health episode, such as depression or anxiety, that affected mobility or self-care

If you’ve experienced any functional decline, whether physically, cognitively, or emotionally, and there’s potential to improve, you may benefit from the restorative care pathway.

Who is eligible for the pathway?

Anyone who meets the following criteria could be referred for assessment:

  • Aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander people)
  • Living at home, not in permanent residential aged care
  • Has a short-term goal to improve or regain independence
  • Has a condition that can reasonably be improved with targeted therapy and support

Your restorative care partner or assessor will help determine if the restorative care pathway is the right fit for your needs.

How does it work?

Once approved, you’ll work with a restorative care partner – a health professional who coordinates your care. Together, you’ll create a personalised goal plan, which may include:

The aim is to meet your goals within the program’s timeframe, helping you regain independence and confidence.

Don't forget the restorative care pathway

The restorative care pathway is a fantastic opportunity for older Australians to improve their health, confidence and quality of life after a setback. It’s not just about falls; it’s about giving you the support you need to bounce back, whatever the cause of your decline.

If you think you or a loved one could benefit from the restorative care pathway, speak to your care partner or care coordinator about a referral today, or call us on 1300 459 190 to learn more.

Home Care Packages – How do you get one and what is the cost?

Home Care Package cost cost of a Home Care Package How can I get a Home Care Package how to apply for a Home Care Package

Getting older doesn’t mean you have to leave the home you love. If you or a loved one need a little extra support to stay independent, a Home Care Package can help. But many people feel overwhelmed by the process or worry about the cost. The good news is, help is available — and it’s more affordable than you might think.

In this guide, we explain how to get a Home Care Package and what it could cost, so you can feel confident about your next steps.

How do I get a Home Care Package?

A Home Care Package is a government-subsidised program designed to help older Australians live at home longer by providing access to care and support services.

So you may be asking, “How do I get a Home Care Package?”

Here’s how to apply:

  • Check your eligibility – You must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need support with daily tasks.
  • Book an assessment – Contact My Aged Care on 1800 200 422 or online. They will arrange for the Single Assessment Service (SAS) to visit you and assess your care needs.
  • Receive your outcome – If approved, you’ll be assigned a Home Care Package level (1–4) based on your care needs. Level 1 provides basic support; Level 4 is for high-level care.
  • Choose your provider – Once your package is assigned, you can choose an approved provider — like Trilogy Care — to deliver your care and manage your funding.

If you need help at any stage, Trilogy Care can guide you through the application process, free of charge.

What are the costs?

One of the biggest concerns people have is about home care services cost. The government pays the bulk of your Home Care Package, but you may be asked to contribute, depending on your circumstances.

Possible contributions

You might pay:

  • Basic daily fee – many providers (including Trilogy Care) choose not to charge this.
  • Income-tested care fee – if your income is above a certain amount, you may pay an additional contribution, as determined by Services Australia.

Trilogy Care prides itself on transparent pricing with no hidden costs. We’ll explain any potential contributions up front, so there are no surprises.

How to get the best value from your Home Care Package

Once you’ve secured your package, you can use it to pay for a wide range of services, including:

  • Personal care (e.g. showering, dressing)
  • Domestic help (e.g. cleaning, meals)
  • Allied health services (e.g. physiotherapy, podiatry)
  • Social support and transport

At Trilogy Care, we help you design a care plan that suits your needs and make sure you get the most from your budget.

Trilogy Care can guide you

If you’re ready to take the next step or just want some advice, contact Trilogy Care today. Our friendly team can help you apply for a Home Care Package, choose the right services, and understand the costs.

Give our friendly team a call on 1300 459 190 to further discuss your aged care options or learn more about self-management.

Real client stories: How Trilogy Care makes a difference

Trilogy Care client stories, Trilogy Care review, Trilogy care testimonial, aged care review

Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

What is respite care? respite care short-term care respite

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.

What are care providers?

What is a care provider? care providers aged care providers

Navigating Australia’s aged care system can be challenging. For older people and their families, asking “what are care providers?” is not unusual. An understanding of the role of care providers in aged care is the first step in making confident and informed choices about Support at Home.

Care providers in aged care are organisations approved by the Australian Government to deliver services under aged care programs, including Home Care Packages and the upcoming Support at Home program. These providers are responsible for coordinating and delivering a wide range of supports to help older people remain safe, healthy, and independent in their own homes.

Whether you’re beginning your aged care journey or considering switching providers, knowing what home care service providers offer, and how they operate is essential.

The role of home care service providers

Home care service providers manage government-funded care and services for older people living at home. They act as the central point of contact, planning and coordinating support based on a person’s unique care needs, personal goals, and approved budget.

Services arranged by these providers may include:

  • Personal care (e.g. showering, grooming, continence support)
  • Domestic assistance (e.g. cleaning, laundry, meal preparation)
  • Clinical and nursing care
  • Allied health services such as physiotherapy or podiatry
  • Social support and transport
  • Home maintenance and modifications
  • Assistive technology and equipment

In addition to service delivery, homecare providers ensure that all services align with the Government’s approved service list and are compliant with funding guidelines.

Care providers under Support at Home

With the transition to the Support at Home program on 1 November 2025, the responsibilities of care providers will continue to evolve. Under the new model, home aged care providers will manage clients’ quarterly budgets rather than daily subsidies, and service categories will be more clearly defined into clinical care, independence, and everyday living.

Key changes include:

  • A 10% care management fee applied to each quarterly budget
  • Streamlined service categories
  • New classification levels replacing the traditional four-tier HCP model
  • Revised contribution rules for Hybrid and New clients.

Registered providers must also support their clients to understand and adjust to these changes, ensuring transparency and quality during the transition period.

Choosing the right homecare provider

Finding the right homecare provider is about more than ticking boxes — it’s about forming a partnership based on respect, communication, and flexibility.

When comparing providers, consider:

  • Their approach to client-led care planning
  • Clarity around fees and service pricing
  • Experience supporting both Grandfathered and Hybrid clients
  • Their ability to help you self-manage your services if desired
  • Responsiveness and communication practices

At Trilogy Care, we’re proud to be a trusted home care service provider, offering a tailored approach that puts our clients first. We make it easy to get started, switch providers, or navigate the upcoming Support at Home program with confidence.

Empowering older Australians to choose the right care provider

As reforms reshape Australia’s aged care system, understanding the role and responsibilities of care providers in aged care is more important than ever. Whether you’re currently receiving services or exploring options, the right homecare provider will support your independence, listen to your goals, and help you make the most of your funding.

If you’re seeking personalised support with a transparent, flexible provider, contact Trilogy Care on 1300 459 190 — we’re here to help you age well at home.

What are the Strengthened Quality Standards in aged care?

Strengthened Aged Care Quality Standards, New aged care act, new aged care standards

As part of sweeping reforms under the new Aged Care Act, commencing 1 November 2025, through the Support at Home program, the Australian Government has introduced Strengthened Aged Care Quality Standards. These Standards aim to ensure every older Australian receives safe, high-quality and person-centred care.

At Trilogy Care, we are fully committed to embedding these standards into our service model. We align them with our own Trilogy Care quality standards, built on client dignity, independence, and trust.

Below, we explore each of the seven strengthened quality standards and what they mean in practice for Trilogy Care clients, families, staff and providers.

Please note, these Quality Standards are subject to change before 1 November.

1. The individual

This standard places people at the centre of aged care. It ensures care is respectful, inclusive, trauma-aware and culturally safe.

What this looks like at Trilogy Care:

  • Every client’s story, preferences, goals, and choices are central to their care plan
  • Services are tailored, not standardised, to reflect individual needs
  • We work with clients, families, and representatives to uphold identity and rights

It reinforces the right to make decisions, understand options, and receive support that respects dignity and promotes independence.

2. The organisation

This standard ensures aged care providers operate with strong governance, accountability, and continuous improvement.

At Trilogy Care, this includes:

  • Ethical leadership and transparent decision-making
  • Clear complaints and feedback channels, with timely responses
  • Risk management and quality assurance processes that protect clients

Clients can trust that Trilogy Care is accountable for delivering safe, consistent and reliable care backed by strong internal systems.

3. The care and services

This standard covers how care is planned, delivered and evaluated, ensuring it is safe, coordinated, timely and effective.

Key elements we implement:

  • Comprehensive support plans built in collaboration with each client
  • Regular reviews to ensure care keeps up with changing needs
  • Evidence-based practices across all service types, including personal care, respite, and social support

We are committed to ensuring every service adds value to the client’s health, wellbeing and daily living.

4. The environment

Clients must receive care in an environment that is safe, clean, accessible and home-like — whether in their own home or a facility.

In home care settings, this includes:

  • Supporting clients to maintain a safe, functional home environment
  • Identifying risks through regular reviews (e.g. falls, clutter, accessibility)
  • Coordinating equipment and minor home modifications via AT-HM funding when needed

This standard reinforces that a safe environment is fundamental to independence and quality of life.

5. Clinical care

Where clinical care is delivered (e.g. nursing, medication management or allied health), this standard sets clear requirements for clinical governance, safety, and outcomes.

In a Trilogy Care context:

  • We partner with qualified professionals to deliver safe clinical services
  • Medication support, wound care, and chronic disease management follow best practice
  • Documentation and follow-up care are coordinated by the care partner

Even in home settings, clients can expect clinical care that meets high professional standards.

6. Food and nutrition

This standard ensures food and drink provided or supported under aged care are nutritious, enjoyable, and aligned with each person’s needs and preferences.

What this means in home care:

  • Delivered meals and shopping support are planned in consultation with the client
  • Preferences related to culture, medical conditions, or religious practices are respected
  • Where possible, we support clients to maintain autonomy in food choices and preparation

Good nutrition is linked to wellbeing, strength and mental health — so this standard is critical.

7. The residential community

This final standard only applies to residential aged care. It ensures those living in residential settings can enjoy a sense of community, belonging, connection, and routine.

Although Trilogy Care is a home care provider, this standard highlights the importance of:

  • Social connection
  • Consistency in care
  • Respect for each person’s lifestyle and choices

We reflect this principle by encouraging community engagement and supporting clients to maintain routines and relationships at home.

Protecting your rights under the New Aged Care Act

The Statement of Rights, a key feature of the new Act, protects every person’s right to:

  • Be treated with dignity and respect
  • Receive quality care and services
  • Be informed and involved in decisions
  • Live free from abuse or neglect

At Trilogy Care, we’re already embedding these rights into our policies, training and service delivery. We take the transition seriously and are preparing staff, clients and systems well ahead of 1 November 2025.

The new standards put you first

The strengthened standards are designed to ensure aged care quality across all settings, home care or residential care, and across all providers. Trilogy Care is proud to meet these benchmarks and uphold the trust clients place in us every day.

We’re here to help you understand these changes, prepare for the future, and continue delivering care that puts people first. If you have questions or queries about how the Support at Home program or the standards will impact you, give us a call on 1300 459 190.

Friendship as a form of care – celebrating International Day of Friendship

International Day of Friendship, friends, aged care friendship

In November 2025, the Support at Home program will become the new foundation for in-home aged care across Australia. This shift will bring renewed focus to what meaningful care looks like—not just in services delivered, but in the human relationships that support wellbeing. That’s why the International Day of Friendship 2025 is more than just a date on the calendar.

The event is a reminder that friendship is a form of care, one that matters just as much as assistive technology or domestic support. For older Australians living independently at home, and for their families and care partners, friendship is often the invisible thread that holds care together.

Friendship in the Support at Home community

Under the Support at Home program, clients will work with care partners and care coordinators to build a flexible care plan, funded by quarterly budgets and tailored to individual goals. But beyond those structures, there’s something deeply human at play: the connections we build with those around us.

Friends in aged care settings can take many forms:
• A companion who joins you on a morning walk
• A neighbour who checks in with a friendly smile
• A support worker who remembers your stories and makes time for a chat
• A fellow client you see at community group activities

These relationships don’t just fill time. They build trust, reduce loneliness, and support emotional and cognitive health. In fact, studies show that strong social networks among older people are linked to slower functional decline, reduced hospital admissions and improved overall wellbeing. As we celebrate International Day of Friendship we are reminded of how important community and friendships are in our lives.

For families and caregivers: friendship provides comfort and continuity

For families supporting someone receiving aged care, peace of mind is often tied to connection. It’s not just about knowing your loved one is safe—it’s about knowing they’re seen, heard, and emotionally supported.

When aged care friendships are present, whether it’s a familiar care worker or a social group that feels like family, families feel more confident. They know their loved one is part of a wider Support at Home community, not navigating ageing in isolation.

This is especially true for clients who live alone or have limited family contact. For them, friendship may come through regular check-ins, phone conversations, or the consistent presence of a support worker who becomes a trusted part of daily life.

The role of friendship in healthy ageing

From an aged care perspective, friendship aligns closely with the goals of Support at Home and Home Care Packages. The program is designed to help older Australians live independently for longer, but that independence isn’t just physical, it’s social and emotional too.

International Day of Friendship 2025 reminds us that friendship supports:
• Confidence to engage in the community
• Reduced feelings of isolation, anxiety and depression
• A greater sense of purpose and motivation
• Better adherence to routines, including appointments and self-care

These are not fringe benefits, they’re essential outcomes. And they’re often delivered not through services, but through the relationships built around those services.

Friendship is a form of care at Trilogy Care

At Trilogy Care, we believe care is most powerful when it’s personal. That’s why we support every client’s right to build meaningful relationships, whether through social support visits, transport to group events, or simply allowing time for conversation during care routines.

Our team understands that friends in aged care aren’t an ‘extra’ but rather a core part of ageing well at home. We encourage families and care partners to talk with us about how connection and companionship can be included in the care plan.

This International Day of Friendship, we celebrate the carers who show kindness, the neighbours who drop by, the old friends who still call, and the new connections waiting to be made.

Because at every stage of life, friendship is care.

If you’re looking to connect more with your community and the people around you, get in touch with Trilogy Care today on 1300 459 190.

What are my aged care options in Australia?

What is changing in aged care in Australia 2025?, aged care options Australia, aged care options, how to access aged care services

When it comes to aged care in Australia, understanding your options can help you or your loved one make informed, confident decisions. Whether you’re exploring aged care for yourself or supporting a family member, it’s important to find a solution that maintains dignity, independence, and quality of life.

Fortunately, Australia offers several types of aged care services — and many older Australians are choosing to receive care at home, where they feel most comfortable.

Why home care is becoming the preferred choice

If your goal is to stay independent while ageing in place, home care is often the best option. Government-subsidised programs such as the Home Care Packages (HCP) program, and soon the Support at Home program, provide coordinated support so you can continue living in your own home for as long as possible.

Home care can help you with:

  • Personal care, such as showering or dressing
  • Domestic tasks like cleaning, cooking or laundry
  • Transportation and help with shopping or attending appointments
  • Social support and companionship
  • Access to allied health services and nursing
  • Home modifications or assistive technology
  • Care planning and ongoing care management

You can receive these services through a registered provider, or through a self-managed home care model, which gives you more flexibility and control over who delivers your services and when.

At Trilogy Care, we specialise in self-managed aged care — allowing clients to choose their own workers, set their own schedules, and manage their care in a way that suits their lifestyle. It’s a model built on empowerment, choice and transparency.

Support at Home: the next chapter for aged care

From 1 November 2025, the Australian Government will replace the Home Care Packages program with a new model called Support at Home. This change aims to simplify the system and make services more consistent across the country.

Under Support at Home, care will be delivered through quarterly budgets, and all services will fall into clear categories:

  1. Clinical care – nursing, allied health, and health-related services
  2. Independence support – personal care, social activities, transport and more
  3. Everyday living support – help with cleaning, meals, home maintenance

If you’re already receiving home care, you’ll either be a grandfathered client (with your current funding and fees carried over) or a hybrid client (if you joined after 12 September 2024). In either case, your care will continue — but the way it’s managed may look a little different.

The good news? Trilogy Care will be with you at every step, helping you transition smoothly and confidently to the new system.

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) offers entry-level support to older Australians who only need occasional or low-intensity help to stay safe and independent at home.

It’s a great starting point if you’re not ready for a Home Care Package but would still benefit from a little extra help.

CHSP services can include:

  • Housework, such as cleaning or laundry
  • Transport to appointments or social activities
  • Meals and food preparation
  • Minor home modifications and safety equipment
  • Group activities and support for social connection

Unlike HCPs or Support at Home, CHSP services are delivered on a pay-as-you-go basis. You generally pay a small contribution toward the cost, and the government covers the rest.

Many people use CHSP for short-term or occasional support and later transition to more comprehensive funding as their needs change.

Residential aged care

Residential aged care is designed for people who can no longer live safely or comfortably at home. It provides 24/7 care in a facility and may include personal care, meals, accommodation, clinical care, and recreational activities.

This may be the right option if you or your loved one:

  • Has complex or high-level care needs
  • Requires constant supervision or medical support
  • Can no longer manage safely at home, even with support
  • Feels isolated or unable to access community services

Residential aged care is regulated by the Australian Government and assessed through the Single Assessment System. While it’s a vital option for some, it represents a major lifestyle change — especially for those who value independence and staying connected to their community.

That’s why many families first explore home care before considering this path.

Choosing the right option for you or your loved one

There’s no one-size-fits-all solution when it comes to aged care. What matters most is matching the level of support to the individual’s needs, goals, and preferences.

Here are a few questions to help guide your decision:

  • Does the person want to remain in their own home?
  • How much support is needed each day or week?
  • Are there any medical conditions that require specialised care?
  • Is the person socially connected, or would they benefit from more structured community support?
  • How involved does the person (or their family) want to be in choosing support workers?

For many Australians, home care, especially when self-managed, provides the perfect balance between independence and safety. And with expert support from Trilogy Care, managing your services can be simple, empowering and cost-effective.

We're here to help

Whether you’re just starting to explore aged care options, or you’re ready to make the switch to self-managed care, Trilogy Care is here to support you. We’ll help you understand your funding, create a personalised care plan, and ensure you get the most from your home care budget.

To speak with our friendly team or find out how self-managed aged care works, contact Trilogy Care today on 1300 459 190.

How will Support at Home impact remote and regional clients?

Support at Home regional clients rural aged care regional communities

The upcoming Support at Home program is set to reshape aged care for older Australians—especially those living in regional, rural, and remote communities. With a strong emphasis on equity, independence, and local service access, the new model aims to ensure that where you live doesn’t limit the care you receive.

A $600 million investment in rural aged care

In a major step forward, the Australian Government has committed $600 million to support aged care providers delivering services in rural and remote areas, as well as to people from diverse backgrounds. The funding is designed to:

  • Strengthen the financial viability of providers in hard-to-reach locations
  • Ensure continuity of care for older people already receiving support
  • Introduce two-year thin market grants, available from 1 November 2025, to help providers continue operating in less populated areas

This initiative reflects the government’s recognition that rural aged care services require dedicated investment and flexible solutions.

What’s changing in Support at Home?

Launching on 1 November 2025, the Support at Home program replaces existing in-home care models with a more tailored, nationally consistent system. For those living in regional and rural areas, key improvements include:

  • Earlier access to support like allied health, assistive technology, and home modifications
  • Fairer budgets, with eight care levels matched to individual needs
  • Affordable contributions, set by the government—not providers
  • Simplified access, with a single, streamlined assessment process
  • Dedicated funding for home modifications and equipment through the Assistive Technology & Home Modifications (AT-HM) Scheme

For regional and rural clients, this means more consistent access to the care they need, when they need it—delivered by providers who are better supported to serve their communities.

A fairer future for regional aged care

Together, these changes mark a clear shift toward a more responsive and equitable aged care system. Older Australians living in regional and rural areas can expect:

With the Support at Home program, the future of regional aged care is more secure, more accessible, and more person-centred than ever before.

Trilogy Care is leading the Support at Home transition

At Trilogy Care, we’re proud to be at the forefront of the transition to Support at Home—working closely with our clients, their families, and local providers to make sure every older Australian receives the care they deserve, no matter where they live. From navigating funding changes to tailoring in-home supports that meet individual needs, we’re here to make the shift smooth, simple, and stress-free.

If you or someone you know is living in a regional or rural area and wants to learn more about the future of aged care, give us a call today on 1300 459 190—we’re here to help you stay independent, supported, and confident at home.

Note, the information contained in this article is subject to change as the government refines the terms of the new program.