From 1 November 2025, the Support at Home program will replace the current Home Care Packages (HCP) program. Whether you’re a Grandfathered or Hybrid client, early preparation helps you avoid stress and unnecessary costs.
Here are five common Support at Home mistakes to watch for, and how Trilogy Care supports your transition to the new aged care system.
1. Misunderstanding client contribution rules
One of the most common Support at Home mistakes is misunderstanding client contributions. Under the new rules:
- Hybrid clients (entered HCP after 12 Sep 2024) must contribute to most non-clinical services.
- Grandfathered clients may be exempt under the “no worse off” rule.
Trilogy Care tip: We clarify your contribution status and support applications for hardship assistance if needed.
2. Not reviewing your Trilogy Care care plan
Support at Home introduces a defined Service List with strict inclusion and exclusion rules. Services not on this list won’t be subsidised.
Trilogy Care tip: We’ll help you review and update your care plan so all services remain eligible and aligned with your goals.
3. Ignoring unspent funds
Unspent funds in your new quarterly budget can roll over, but only up to $1,000 or 10%, whichever is higher. Excess funds are forfeited.
Trilogy Care Tip: We help you prioritise spending to preserve funding and focus on your key care outcomes.
4. Assuming your fees won’t change
Many people will move to a tiered client contribution model for services like domestic assistance and personal care. Clinical services remain fully subsidised.
Trilogy Care Tip: We give you a breakdown of your new fees by service type and guide you through any changes to your budget.
5. Delaying your transition support
Late preparation can lead to rushed decisions, missed documentation, or loss of services due to ineligible items.
Trilogy Care Tip: Our Care Partners are working now to finalise care plans, budgets and service agreements well ahead of the 1 November start.
Ready to start Support at Home with confidence?
The Support at Home changes may feel complex, but you’re not alone. Trilogy Care is here to guide you every step of the way. Our Care Partners work with Grandfathered and Hybrid clients to tailor care plans, navigate contributions, and protect your funding. If you’re unsure how these changes affect you, speak with your Care Partner or contact Trilogy Care directly.
Call our team on 1300 459 190, and let’s make your move to Support at Home simple and stress-free.
