How to reactivate your Home Care Package

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Wondering how to reactivate your home care under the Home Care Package program? This blog gives you a clear, step by step path to restart safely, quickly and on your terms. You will confirm what paused, review approvals and agreements, and prioritise the first fortnight so the essentials are booked first. You will also find practical checklists, the documents your team will ask for, and guidance to get your care team back on shift with consistent days and times.

We explain how to use any unspent funds to cover priority supports now and how clients who self-manage with Trilogy Care can often unlock more hours from the same budget by choosing trusted local workers and agreeing fair rates. Your Care Partner stays alongside to help schedule services, onboard or replace workers, and keep your plan accurate and compliant. By the end you will know what to book, who to contact and how to keep things running smoothly.

Confirm where your care paused

Start with a quick stocktake. List the services that stopped, who delivered them, and any equipment you rely on. Note any changes since then, new medications, mobility needs, falls, or hospital recommendations. This lets your Care Partner see what should resume as-is, what needs a tweak, and what can wait until you’re back in a routine.

Review your approvals and agreements

Pull together your My Aged Care letter or package level, your care plan, service agreement and the latest schedule of fees. If your income or living situation has changed, tell your Care Partner so your fees and plan remain accurate. If you took formal leave from your package (for example, while in hospital), let your Care Partner know your return date so services can restart without gaps.

Prioritise the first fortnight

Focus on the essentials you need in week one, then build from there. Most clients restart in this order:

  • Personal care and medication support
  • Meal preparation and shopping
  • Transport to medical or therapy appointments
  • Domestic assistance and home maintenance
  • Social support and reablement activities

Lock those bookings in for the next two to four weeks so your routine settles and you’re not chasing appointments at the last minute.

Get your care team back on shift

If you self-manage, contact your preferred local workers to confirm availability and rates, then share the updated roster with your Care Partner. If Trilogy Care coordinates for you, we’ll confirm who is ready to return, replace anyone who is unavailable, and onboard any new workers you’d like to bring in. Either way, aim for consistent days and times – continuity builds confidence after a pause.

Sort the paperwork your team needs

Having the right documents ready speeds everything up:

  • Hospital discharge summary and any therapy recommendations
  • Updated medication list from your GP or pharmacist
  • GP referrals for nursing or allied health, if required
  • Home safety notes (for example, key safe code, pets, hazards)
  • Emergency contacts and preferred hospital

Share these with your Care Partner so your plan, risk assessment and instructions are up to date before services restart.

Make your budget work harder

A pause can leave unspent funds sitting in your account. Use them to cover the priority supports you need now and to trial short, targeted boosts (for example, extra personal care in the mornings for two weeks). If you self-manage with Trilogy Care, you can often secure more care hours from the same funding by negotiating local rates and reducing overheads. Track your spend weekly, not monthly, so you can adjust early if bookings change.

Avoid the common hiccups

A few quick habits will keep things smooth:

  • Confirm next week’s roster by Thursday so workers can hold your preferred times
  • Keep a single, dated medication list and bring it to every appointment
  • Tell your Care Partner about any hospital admissions or travel plans as soon as they’re booked
  • Put cancellation timeframes in your calendar to avoid avoidable fees
  • Review your plan after two weeks to make sure the mix of services still feels right

How Trilogy Care helps you restart fast

Trilogy Care makes reactivation simple. Your Care Partner runs a quick check-in to confirm goals, safety and preferences, then helps you schedule the first fortnight of services. If you self-manage, we support you to choose trusted locals, agree rates and onboard new workers quickly. And our governance and safety oversight mean you stay in control while we keep the admin tight and compliant.

Ready to reactivate? Contact Trilogy Care on 1300 459 190 to get your supports back in place.

Act now: How to secure a Home Care Package before the next 20,000 are released

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The government’s release of 20,000 additional Home Care Packages is great news, but demand remains high. If you want to secure a Home Care Package quickly, preparation matters. A clear plan, complete documents and fast decision-making can be the difference between getting services early and staying on the home care waitlist longer than you need to.

If you have not applied yet, start now. Use My Aged Care to request an assessment, and ask your GP and hospital team for any recent reports that evidence your needs. If you already have approval, shift your focus to package readiness so you can say “yes” as soon as a place is offered.

What 20,000 new Home Care Packages means

More places will be assigned over the coming weeks and months. Clients who are already approved, and ready to choose, often move faster because allocation teams can finalise the match quickly. That is why the best strategy is simple: complete your paperwork, know your preferences and be available to take the allocation call when it comes.

Applying for a Home Care Package: the essentials

Before you apply for a home care package, set yourself up to move fast. Use this focused readiness checklist:

  • Confirm that My Aged Care has your correct contact details
  • Compile basics: Medicare card, photo ID, GP summary and medication list
  • Write your top goals at home so your care partner can build a practical plan
  • Shortlist providers and compare inclusions, hourly rates and care management
  • Nominate a trusted representative who can speak on your behalf if needed

Move off the home care waitlist faster

While you wait, remove delays you can control. Keep your phone close and answer calls from “No Caller ID”, as allocation teams often use it. If you are offered an interim, lower-level package, consider accepting so essential supports can begin, then request an upgrade when available. Be flexible with start days and times in the first fortnight to secure earlier appointments. If risks change, for example, a fall or recent hospital stay, ask your GP for updated notes and share them with My Aged Care.

How Trilogy Care helps you secure your care

Trilogy Care partners with you from day one. Your dedicated care partner helps you apply for a Home Care Package, prepares your documents, and builds a clear, budget-smart plan so services can start quickly once your package is assigned. We keep you informed at every step and make it easy to compare options, choose providers and get the right help at home, sooner.

Start your package readiness checklist with Trilogy Care today before Support at Home begins on 1 November by calling 1300 459 190.

BREAKING: 20,000 new Home Care Packages announced

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In great news for older people, the Australian Government has announced 20,000 additional Home Care Packages. If you have been waiting for care at home, this is your chance to move off the waitlist sooner.

Ready to move? Register your interest now or call 1300 459 190 to secure your place with Trilogy Care.

Why new packages matter

Demand for care at home is rising fast. Extra packages mean more approvals converting into services, quicker. If you have already been assessed, or you are in the process, acting now improves your chances of being matched to the right level of support without delay.

Who can benefit

Home Care Packages help older people stay independent and safe at home with support such as personal care, domestic assistance, nursing and allied health. If you or a family member has previously been approved for funding, this release increases the likelihood of an offer. If you have not started the process yet, beginning your application now puts you in the queue for assistance while new packages are being assigned.

How to move fast

  1. Book or confirm your My Aged Care assessment so your needs and funding level are on record
  2. Gather key details such as ID, Medicare card, and GP information
  3. Shortlist providers that can start quickly at your level and in your location
  4. Register your interest with Trilogy Care so we can match you as places are released and line up services without fuss

Already approved? Tell us your referral code and preferred start date. We will guide onboarding and get your services underway as soon as your package lands.

Why choose Trilogy Care

So why choose Trilogy Care?

  1. Personalised care planning that fits your goals and budget
  2. Transparent pricing with clear monthly statements
  3. A dedicated care partner who coordinates services and checks in regularly
  4. Fast, friendly onboarding and ongoing support for you and your family

Get started today

Do not wait on the sidelines while new places are available. Register your interest now to secure your place with Trilogy Care. We will confirm eligibility, prepare your onboarding pack and organise services so you can start support as soon as your package is assigned.

Your care, your way, sooner – get started with Trilogy Care today on 1300 459 190.

Home care approvals create choice, not commitment

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Home care approvals are one of the most significant considerations in aged care planning. Whether you’re applying for a Home Care Package, preparing for Support at Home approvals or considering self-management approvals to secure services and funding, acting early can make all the difference.

At Trilogy Care, we regularly speak with families who delay the approvals process, only to face limited choices when needs suddenly change. Many people believe that applying for aged care approvals means locking into care. In fact, approvals do not create obligations. They create options. And those options become essential when care needs shift quickly.

Early approvals support better self-managed care

Getting approval for funding and services does not mean you have to start receiving services immediately. It means you are ready to respond when care is needed without the stress of last-minute assessments or delays.

This is especially helpful for those considering self-managed care. With self-management, you are in control of who provides your care, how it is delivered and how your budget is spent. When early Home Care Package approvals or Support at Home approvals are in place, you can step into self-management with confidence and flexibility.

With Trilogy Care, you can self-manage care on your own terms by choosing your own workers, setting your schedule and adjusting services as your needs evolve. Getting approved for funding gives you more flexibility, not less.

Delaying funding approval: A common mistake

A frequent challenge we see is people accepting only short-term approvals such as respite care without considering long-term needs. Later, when circumstances change, the lack of broader approvals can result in wait times, fewer care options or rushed decisions. It is a preventable source of stress in many aged care journeys.

There is a common misconception that aged care approvals mean locking into a specific type of care. In reality, they provide the flexibility to choose what works best for you and when.

Whether you are seeking home care approvals, other aged care approvals or even getting approved for Support at Home funding, getting in early ensures you are prepared, not committed. You stay in control of your care journey.

How Trilogy Care supports your next steps

Once your Home Care Package or Support at Home approval comes through, Trilogy Care will help you every step of the way.

We will explain your funding approval, develop a personalised care plan, help you connect with experienced support workers and show you how to manage your budget through our self-management model. You remain in control with expert guidance to help you navigate the system with confidence.

Take action before circumstances change

Care needs can change quickly. With your aged care funding approved and self-managed support from Trilogy Care, you can act with clarity and confidence.

Call Trilogy Care on 1300 459 190 to explore your options, get help with applying for the right Home Care Package or Support at Home funding and plan your future with peace of mind.

What to do while waiting for your Home Care Package

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Waiting for your Home Care Package (HCP) can feel like a long process, especially if you need extra support right away. The good news is there are practical steps you can take to make the most of this Home Care Package waiting period. By acting now, you can access help sooner, prepare for your services, and ensure you’re ready to start as soon as your funding is assigned.

If you’ve been wondering “what to do while waiting for my Home Care Package” or “how to prepare for my Home Care Package”, this guide will walk you through the best options and resources available.

Access support while you wait

Before your package begins, you might be able to get temporary help through the Commonwealth Home Support Program (CHSP). This entry-level program offers essential services like domestic assistance, transport, personal care, and meals.

Because availability can vary between regions, it’s worth contacting all local CHSP providers to see if they are accepting new participants. If they’re full, ask to join their waiting list and follow up regularly. Even short-term help can make daily life easier while waiting for your Home Care Package to start.

Make use of community programs

Community support can be just as valuable as funded care. Local councils, neighbourhood houses, and community centres often run low-cost or free activities, including:

  • Social groups and outings
  • Gentle exercise classes
  • Transport to appointments or shopping
  • Volunteer visitor programs

These services are a great way to stay active, connected, and supported during the waiting period.

Decide on your provider early

One of the most important steps in preparing for your Home Care Package is deciding on your Registered Provider before your funding is released. When comparing providers, look for:

Knowing who you want to work with means you can start services without delay when your package becomes available.

Plan your care priorities

Think about the services that matter most to you – whether that’s domestic help, allied health, social outings, home modifications, or personal care. Being clear about your goals will help you and your provider create a care plan that supports your independence and wellbeing from day one.

Update My Aged Care if your needs change

If your health or living situation changes during the Home Care Package waiting period, notify My Aged Care immediately. A Support Plan Review may lead to a higher funding classification and potentially reduce your wait.

Stay informed about your application

After your aged care assessment with the Aged Care Assessment Team (ACAT), you’ll receive a Notice of Decision confirming your approved Home Care Package level and whether you are a high or medium priority. You can check your place in the national priority system by:

  • Calling My Aged Care on 1800 200 422

Keeping track of your application ensures you’re ready to move forward as soon as your funding is allocated.

How Trilogy Care can help

At Trilogy Care, we know the Home Care Package waiting period can feel uncertain. We help older Australians explore every available support option while they wait, from CHSP services to community programs, so they feel prepared and supported.

By accessing interim help, connecting with community activities, choosing your provider early, and planning your care priorities, you can make the most of this time and start your Home Care Package with confidence.

If you’d like personalised advice on support options while waiting for your Home Care Package, contact Trilogy Care today. We’re here to support you every step of the way.

Home Care Packages – How do you get one and what is the cost?

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Getting older doesn’t mean you have to leave the home you love. If you or a loved one need a little extra support to stay independent, a Home Care Package can help. But many people feel overwhelmed by the process or worry about the cost. The good news is, help is available — and it’s more affordable than you might think.

In this guide, we explain how to get a Home Care Package and what it could cost, so you can feel confident about your next steps.

How do I get a Home Care Package?

A Home Care Package is a government-subsidised program designed to help older Australians live at home longer by providing access to care and support services.

So you may be asking, “How do I get a Home Care Package?”

Here’s how to apply:

  • Check your eligibility – You must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need support with daily tasks.
  • Book an assessment – Contact My Aged Care on 1800 200 422 or online. They will arrange for the Single Assessment Service (SAS) to visit you and assess your care needs.
  • Receive your outcome – If approved, you’ll be assigned a Home Care Package level (1–4) based on your care needs. Level 1 provides basic support; Level 4 is for high-level care.
  • Choose your provider – Once your package is assigned, you can choose an approved provider — like Trilogy Care — to deliver your care and manage your funding.

If you need help at any stage, Trilogy Care can guide you through the application process, free of charge.

What are the costs?

One of the biggest concerns people have is about home care services cost. The government pays the bulk of your Home Care Package, but you may be asked to contribute, depending on your circumstances.

Possible contributions

You might pay:

  • Basic daily fee – many providers (including Trilogy Care) choose not to charge this.
  • Income-tested care fee – if your income is above a certain amount, you may pay an additional contribution, as determined by Services Australia.

Trilogy Care prides itself on transparent pricing with no hidden costs. We’ll explain any potential contributions up front, so there are no surprises.

How to get the best value from your Home Care Package

Once you’ve secured your package, you can use it to pay for a wide range of services, including:

  • Personal care (e.g. showering, dressing)
  • Domestic help (e.g. cleaning, meals)
  • Allied health services (e.g. physiotherapy, podiatry)
  • Social support and transport

At Trilogy Care, we help you design a care plan that suits your needs and make sure you get the most from your budget.

Trilogy Care can guide you

If you’re ready to take the next step or just want some advice, contact Trilogy Care today. Our friendly team can help you apply for a Home Care Package, choose the right services, and understand the costs.

Give our friendly team a call on 1300 459 190 to further discuss your aged care options or learn more about self-management.

Real client stories: How Trilogy Care makes a difference

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Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

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When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.

What are my aged care options in Australia?

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When it comes to aged care in Australia, understanding your options can help you or your loved one make informed, confident decisions. Whether you’re exploring aged care for yourself or supporting a family member, it’s important to find a solution that maintains dignity, independence, and quality of life.

Fortunately, Australia offers several types of aged care services — and many older Australians are choosing to receive care at home, where they feel most comfortable.

Why home care is becoming the preferred choice

If your goal is to stay independent while ageing in place, home care is often the best option. Government-subsidised programs such as the Home Care Packages (HCP) program, and soon the Support at Home program, provide coordinated support so you can continue living in your own home for as long as possible.

Home care can help you with:

  • Personal care, such as showering or dressing
  • Domestic tasks like cleaning, cooking or laundry
  • Transportation and help with shopping or attending appointments
  • Social support and companionship
  • Access to allied health services and nursing
  • Home modifications or assistive technology
  • Care planning and ongoing care management

You can receive these services through a registered provider, or through a self-managed home care model, which gives you more flexibility and control over who delivers your services and when.

At Trilogy Care, we specialise in self-managed aged care — allowing clients to choose their own workers, set their own schedules, and manage their care in a way that suits their lifestyle. It’s a model built on empowerment, choice and transparency.

Support at Home: the next chapter for aged care

From 1 November 2025, the Australian Government will replace the Home Care Packages program with a new model called Support at Home. This change aims to simplify the system and make services more consistent across the country.

Under Support at Home, care will be delivered through quarterly budgets, and all services will fall into clear categories:

  1. Clinical care – nursing, allied health, and health-related services
  2. Independence support – personal care, social activities, transport and more
  3. Everyday living support – help with cleaning, meals, home maintenance

If you’re already receiving home care, you’ll either be a grandfathered client (with your current funding and fees carried over) or a hybrid client (if you joined after 12 September 2024). In either case, your care will continue — but the way it’s managed may look a little different.

The good news? Trilogy Care will be with you at every step, helping you transition smoothly and confidently to the new system.

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) offers entry-level support to older Australians who only need occasional or low-intensity help to stay safe and independent at home.

It’s a great starting point if you’re not ready for a Home Care Package but would still benefit from a little extra help.

CHSP services can include:

  • Housework, such as cleaning or laundry
  • Transport to appointments or social activities
  • Meals and food preparation
  • Minor home modifications and safety equipment
  • Group activities and support for social connection

Unlike HCPs or Support at Home, CHSP services are delivered on a pay-as-you-go basis. You generally pay a small contribution toward the cost, and the government covers the rest.

Many people use CHSP for short-term or occasional support and later transition to more comprehensive funding as their needs change.

Residential aged care

Residential aged care is designed for people who can no longer live safely or comfortably at home. It provides 24/7 care in a facility and may include personal care, meals, accommodation, clinical care, and recreational activities.

This may be the right option if you or your loved one:

  • Has complex or high-level care needs
  • Requires constant supervision or medical support
  • Can no longer manage safely at home, even with support
  • Feels isolated or unable to access community services

Residential aged care is regulated by the Australian Government and assessed through the Single Assessment System. While it’s a vital option for some, it represents a major lifestyle change — especially for those who value independence and staying connected to their community.

That’s why many families first explore home care before considering this path.

Choosing the right option for you or your loved one

There’s no one-size-fits-all solution when it comes to aged care. What matters most is matching the level of support to the individual’s needs, goals, and preferences.

Here are a few questions to help guide your decision:

  • Does the person want to remain in their own home?
  • How much support is needed each day or week?
  • Are there any medical conditions that require specialised care?
  • Is the person socially connected, or would they benefit from more structured community support?
  • How involved does the person (or their family) want to be in choosing support workers?

For many Australians, home care, especially when self-managed, provides the perfect balance between independence and safety. And with expert support from Trilogy Care, managing your services can be simple, empowering and cost-effective.

We're here to help

Whether you’re just starting to explore aged care options, or you’re ready to make the switch to self-managed care, Trilogy Care is here to support you. We’ll help you understand your funding, create a personalised care plan, and ensure you get the most from your home care budget.

To speak with our friendly team or find out how self-managed aged care works, contact Trilogy Care today on 1300 459 190.

Learn how to navigate the aged care system with Trilogy Care

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Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you.

To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence.

Whether you’re receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

  • Quarterly budgets instead of daily subsidies
  • New client categories (Hybrid and Grandfathered)
  • Revised pricing and service models
  • Personal contributions based on income and classification
  • A shift in how services are defined and accessed
  • It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services.

By attending a Trilogy Care session, you’ll gain a clearer understanding of:

  • How Home Care Packages work today
  • What types of services they include
  • What changes to expect under Support at Home
  • How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters.

You’ll walk away knowing:

  • How the Support at Home program works in practice
  • What your client type means for your fees and funding
  • What you can and can’t spend your care budget on
  • How to manage your quarterly budget confidently
  • What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

  • Older Australians receiving aged care services at home
  • Those who would like to know more about the upcoming Support at Home program
  • Clients recently approved or reassessed under Support at Home
  • Carers, family members or representatives
  • Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey.

Sessions are free, but places are limited and registration is essential.

Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!