Unlike many Home Care Package Providers, Trilogy Care maintains a clinical team consisting of 10 dedicated, highly trained nurses who are available at any time. The team is committed to supporting our care recipients through any clinical needs they experience at no additional cost.
Trilogy Care’s clinical team is always accessible to assist care recipients by rapidly responding to incidents, changes, deterioration, clinical escalations, and management plans. To this end, Trilogy Care can be confident that we are compliant with the Aged Care Quality and Safety Commission and provide peace of mind to our care recipients.
The role of the clinical team
Trilogy Care’s clinical team is dedicated to assisting you with any health concerns or problems you may be experiencing. Should we be informed of any significant medical, healthcare, or lifestyle changes in our consumers’ lives, we endeavour to follow up as part of our duty of care.
Each of our nurses has extensive experience within the healthcare industry and is eager and enthusiastic to provide free, expert assistance as needed.
After consulting with the clinical team, Trilogy Care will determine if changes are required to your care plan or Home Care Package. Any recommendations that the clinical team has will then be provided to your care partner, who can discuss them with you or your authorised representation.
The Trilogy Care clinical team is dedicated to building meaningful relationships with our care recipients. Our team’s care and kindness have allowed us to provide our consumers with safety and comfort, resulting in the clinical team achieving a record number of case management plans within the last quarter.
Free service for our care recipients
Consulting with the clinical team is a free service available to all our Home Care Package recipients, and we strongly encourage you to contact them if you notice any significant changes in your daily life.
We understand that unexpected changes, particularly regarding healthcare, medication and mobility, can be confronting, but you do not have to suffer in silence. Our clinical team has 10 members available to provide advice on and answers to your most pressing concerns.
Our team leverages its experience within the healthcare industry to provide comprehensive, relevant advice for your concerns. Each member is a trained nurse, allowing you to take solace in the fact that you will always be looked after.
Case studies
Our clinical team has experience assisting our care recipients through their healthcare concerns. Below are some real-world examples of our team helping our consumers with their problems.
Incident response
One of our care recipients reported to the clinical team that they had suffered a fall and had a fractured arm. In response, we assigned a nurse to call the care recipient and check in on their health. This check-in included confirmation of what additional support was needed for the care recipient in managing daily activities. A fall mitigation strategy was also created to reduce the risk of more falls.
The clinical team then created a new management plan for the care recipient. The new plan accounted for fortnightly check-ins to see how the care recipient was managing their condition and pain levels.
Clinical escalation
During a standard care plan review, our care recipient reported they had a wound. As this was a notable change for our client, the situation was escalated to the clinical team. We then had one of our nurses contact the care recipient to determine how they were managing the wound. The nurse also provided advice on how to apply medical dressings.
The nurse also determined if the wound was infected and if our care recipient should see a GP. This allowed us to develop a new management plan that included fortnightly check-ins to confirm if the wound had healed or if there was an infection present.
The Trilogy Care clinical team is committed to improving your daily wellbeing and quality of life. If you require support from our clinical team or have any questions, contact us on 1800 552 547 or email clinical@trilogycare.com.au
Our website also contains several helpful resources for you to view at any time:
Trilogy Care also has a community group on Facebook, Trilogy Care Connect, where you can chat with other care recipients. The group, which can be found at this link, is an excellent resource for discussion.
