At Trilogy Care, we understand that aged care is about more than just services — it’s about people, relationships and the families who support their loved ones every day. As we mark International Day of Families 2025, we’re proud to celebrate the vital role families play in helping older Australians live safely and happily at home. Our family-first care sets us apart, as we engage more than our care recipients, we include your family in your care.
A family-first approach to aged care
For many older Australians, the desire to remain living in their own home is closely tied to family. Home is where precious memories are made, whether through family gatherings, shared meals and everyday moments that bring comfort and connection.
At Trilogy Care, we believe that supporting older people also means supporting the people who care about them. That’s why we work closely with families to ensure they feel informed, involved and empowered throughout the aged care journey.
How we help families feel supported
We know that caring for an ageing loved one can be both rewarding and challenging. Our approach is designed to make things easier for families, giving them more choice and control while providing expert guidance and practical support. By enabling family-first care, we can ensure our care recipients are receiving the care and support they need to thrive.
Here’s how we put families first:
Self-management options
Families can choose to self-manage their Home Care Package (or Support at Home funding from July 1, 2025), which allows them to select their own support workers, organise services and manage their budget — all with Trilogy Care’s ongoing support.
Clear communication
We keep families informed with regular updates, transparent budget statements, and a dedicated Care Partner to answer questions and provide guidance.
Flexible care plans
Every person’s care needs are different. We tailor care plans to suit the individual and their family’s preferences, with the flexibility to adjust services as needs change.
Reliable support team
Our experienced team is here to help families navigate the aged care system and make informed decisions about care and services.
Families at the heart of care
When families are supported, everyone benefits. Research shows that family involvement improves care outcomes, promotes independence and supports emotional wellbeing.
By providing personalised, flexible in-home care, we help older Australians maintain their independence while staying connected to the people who matter most. Our goal is to make aged care simpler, less stressful and more empowering for both care recipients and their families.
Supporting families, every step of the way
This International Day of Families, we celebrate the strength, care and love that families bring to the lives of older Australians. At Trilogy Care, we’re proud to walk alongside families, offering the tools, services and support they need to help their loved ones live well at home.
Want to learn how Trilogy Care can support your family or how to access family-first care?
Contact us today on 1300 459 190 to find out how we can help you make the most of your Home Care Package.
