When I needed help fast, Trilogy Care acted fast – Paula Duncan

After my fall, I worried I would be stuck at home waiting weeks for help to start. Friends warned me the aged care system could be slow and complicated. That was not my experience with Trilogy Care.

Getting organised before I left hospital

I first spoke with the team from my hospital bed. They listened carefully, asked sensible questions about what I would need on day one at home, and then got moving. They helped start my My Aged Care referral, explained Support at Home in plain English, and confirmed the next steps. By the time I was discharged, the paperwork was underway and my assessment booking was in progress.

When I opened my front door, I already had support booked. Personal care for the first mornings. Meals arranged for the first fortnight. Transport for a follow up appointment. It felt coordinated rather than cobbled together.

Clear support, not more chasing

The best part was not having to make ten calls to find out what was happening. My care partner checked in, confirmed who was coming and when, and made changes when I needed them. I could see what had been delivered and what was planned next. No confusion, no guesswork.

Choice and fair pricing that stretched my budget

I wanted familiar faces and reasonable rates. With self-management, I chose trusted local workers and agreed prices that made sense for my area. That meant more care hours from the same funding. It also meant we could shift the plan as I recovered, so I was only paying for help I still needed.

A simple plan that reduced stress

We set a practical plan for the quarter so care happened on time. The focus was on using my funding well, keeping missed care low, and adjusting quickly as I got stronger. Knowing I had a team to call gave me room to heal and confidence that the basics were covered.

What made the difference

• Early contact while I was still in hospital

• A clear explanation of Support at Home and my options

• Fast setup at home with the right supports in place

• One care partner who kept me informed and made changes quickly

• Choice of workers at local rates so my budget went further

It is easy to promise fast service. Trilogy Care delivered it. That speed and clarity changed the tone of my recovery. I felt supported, not stuck on a waitlist, and I could get on with the job of getting better.

If you need help quickly, start with a conversation on 1300 459 190. Getting the first week right can set you up for the whole quarter.