When you begin your Home Care Package journey with Trilogy Care, you will be assigned a care partner or care coordinator from our care team. This depends on whether you are a Self Managed or Self Managed PLUS care recipient. Their role is to ensure you receive the highest quality care and support as a Home Care Package recipient.
What are care partners and care coordinators?
Your care partner is your dedicated point of contact at Trilogy Care. They are here to support you with any questions, concerns, or issues related to your care. If they are unable to assist directly, they will connect you with the right person or team to help.
When should you contact your care partner?
Your care partner is available whenever you need support. Their priority is to ensure you receive the care you need at the highest standard.
Reach out if you have any questions about:
- Self-management of your Home Care Package
- Your accounts or funding
- Your health and wellbeing
- The Trilogy Care Portal
- Home Care Academy
- Any other Trilogy Care services
No matter the concern—big or small—don’t hesitate to get in touch.
When will your care partner contact you?
Your care partner will check in every three to four months. These regular check-ins help us ensure you haven’t experienced any injuries, accidents, or other issues we may not be aware of.
It’s also a great opportunity to bring up any concerns that may not have felt urgent but still deserve attention.
What else does the care team do?
When not speaking directly with care recipients, the care team works behind the scenes to:
- Manage invoices
- Track spending to help you stay within your budget
- Update confidential records to keep everything current
What happens if my care partner and I disagree?
Occasionally, you and your care partner may have differing views on certain care decisions. Trilogy Care must provide services in line with government regulations, which may mean we cannot approve funding for certain items based on these guidelines.
While care partners will always strive to assist where possible, they are bound by the rules of the Home Care Package program.
Call the care team whenever you need!
Your care partner is here to support your wellbeing, lifestyle, and health. If you need assistance, reach out anytime—they’re ready to help. If you have general questions about Trilogy Care, or are not yet a care recipient with us, give our friendly team a call on 1300 459 190 or contact us via our website.
