fbpx Skip to content

What to expect when switching to a new Home Care Package provider

Switching to a new Home Care Package provider can be a significant change for those receiving home care services. Here's what you can typically expect during this transition:

Research and decision-making:
Before making the switch, it's important to research potential providers. Look for providers who can meet your specific needs, have a good reputation, and offer services that align with your personal and healthcare requirements.

Initial contact and assessment:
Once you've chosen a new provider, you will need to contact them to discuss your needs and arrange an initial assessment. This assessment will help the provider understand your care needs and preferences.

Exiting your current provider:
Inform your current provider about your decision to switch. You should understand any notice periods or fees involved in terminating your agreement with them.

Transfer of Home Care Package:
Your Home Care Package funding will need to be transferred from your current provider to the new one. To transfer your Home Care Package funding, you will need to contact My Aged Care to reactivate your Home Care Package referral code. Once you have your referral code, you pass that code onto your new Home Care Package provider. This is activate your Home Care Package with your new provider.

Customising your care plan:
With your new provider, you'll develop a care plan. This plan should outline the services you will receive, how often, and by whom. Make sure this plan is tailored to your specific needs and preferences.

Adjustment period:
After the switch, there will be an adjustment period as you get used to new caregivers and routines. Communication is key during this period. Feel free to provide feedback or request changes to your care plan if necessary.

Ongoing communication and review:
Regularly communicate with your new provider about your care and any changes in your needs. Periodic reviews of your care plan will ensure that the services continue to meet your evolving needs.

Understanding your rights and advocacy:
Be aware of your rights under the Home Care Package program. If you have concerns or complaints about your new provider, you should feel empowered to speak up or seek advocacy support.

Remember, each individual's experience may vary based on their unique needs and circumstances, and the providers involved. It's important to stay informed and proactive throughout the process to ensure a smooth transition and the best possible care.

Search by category

Contact Trilogy Care

Please contact Trilogy Care on 1300 459 190 for any further information.

Share on Socials