As part of sweeping reforms under the new Aged Care Act, commencing 1 November 2025, through the Support at Home program, the Australian Government has introduced Strengthened Aged Care Quality Standards. These Standards aim to ensure every older Australian receives safe, high-quality and person-centred care.
At Trilogy Care, we are fully committed to embedding these standards into our service model. We align them with our own Trilogy Care quality standards, built on client dignity, independence, and trust.
Below, we explore each of the seven strengthened quality standards and what they mean in practice for Trilogy Care clients, families, staff and providers.
1. The individual
This standard places people at the centre of aged care. It ensures care is respectful, inclusive, trauma-aware and culturally safe.
What this looks like at Trilogy Care:
- Every client’s story, preferences, goals, and choices are central to their care plan
- Services are tailored, not standardised, to reflect individual needs
- We work with clients, families, and representatives to uphold identity and rights
It reinforces the right to make decisions, understand options, and receive support that respects dignity and promotes independence.
2. The organisation
This standard ensures aged care providers operate with strong governance, accountability, and continuous improvement.
At Trilogy Care, this includes:
- Ethical leadership and transparent decision-making
- Clear complaints and feedback channels, with timely responses
- Risk management and quality assurance processes that protect clients
Clients can trust that Trilogy Care is accountable for delivering safe, consistent and reliable care backed by strong internal systems.
3. The care and services
This standard covers how care is planned, delivered and evaluated, ensuring it is safe, coordinated, timely and effective.
Key elements we implement:
- Comprehensive support plans built in collaboration with each client
- Regular reviews to ensure care keeps up with changing needs
- Evidence-based practices across all service types, including personal care, respite, and social support
We are committed to ensuring every service adds value to the client’s health, wellbeing and daily living.
4. The environment
Clients must receive care in an environment that is safe, clean, accessible and home-like — whether in their own home or a facility.
In home care settings, this includes:
- Supporting clients to maintain a safe, functional home environment
- Identifying risks through regular reviews (e.g. falls, clutter, accessibility)
- Coordinating equipment and minor home modifications via AT-HM funding when needed
This standard reinforces that a safe environment is fundamental to independence and quality of life.
5. Clinical care
Where clinical care is delivered (e.g. nursing, medication management or allied health), this standard sets clear requirements for clinical governance, safety, and outcomes.
In a Trilogy Care context:
- We partner with qualified professionals to deliver safe clinical services
- Medication support, wound care, and chronic disease management follow best practice
- Documentation and follow-up care are coordinated by the care partner
Even in home settings, clients can expect clinical care that meets high professional standards.
6. Food and nutrition
This standard ensures food and drink provided or supported under aged care are nutritious, enjoyable, and aligned with each person’s needs and preferences.
What this means in home care:
- Delivered meals and shopping support are planned in consultation with the client
- Preferences related to culture, medical conditions, or religious practices are respected
- Where possible, we support clients to maintain autonomy in food choices and preparation
Good nutrition is linked to wellbeing, strength and mental health — so this standard is critical.
7. The residential community
This final standard only applies to residential aged care. It ensures those living in residential settings can enjoy a sense of community, belonging, connection, and routine.
Although Trilogy Care is a home care provider, this standard highlights the importance of:
- Social connection
- Consistency in care
- Respect for each person’s lifestyle and choices
We reflect this principle by encouraging community engagement and supporting clients to maintain routines and relationships at home.
Protecting your rights under the New Aged Care Act
The Statement of Rights, a key feature of the new Act, protects every person’s right to:
- Be treated with dignity and respect
- Receive quality care and services
- Be informed and involved in decisions
- Live free from abuse or neglect
At Trilogy Care, we’re already embedding these rights into our policies, training and service delivery. We take the transition seriously and are preparing staff, clients and systems well ahead of 1 November 2025.
The new standards put you first
The strengthened standards are designed to ensure aged care quality across all settings, home care or residential care, and across all providers. Trilogy Care is proud to meet these benchmarks and uphold the trust clients place in us every day.
We’re here to help you understand these changes, prepare for the future, and continue delivering care that puts people first. If you have questions or queries about how the Support at Home program or the standards will impact you, give us a call on 1300 459 190.
