Welcome to Support at Home with Trilogy Care
1 Nov 2025
From 1 November 2025, a new chapter in aged care begins. The Support at Home program will replace the current Home Care Packages program. With Trilogy Care as your Care Partner, your support will continue under the new aged care program with stability, clarity and care.
These changes are part of national aged care reform designed to deliver greater transparency, consistency, and sustainability. Most importantly, the reforms aim to support you to live safely and independently in your own home, with services that reflect your needs and preferences.
Whether you’re continuing with us or joining Trilogy Care for the first time, we’re here to support you.
What’s changing and what’s staying the same
If you’re already receiving services, your support will continue without interruption under the new program. You’ll still work with the same provider, support team and a care plan that reflects your goals. While some details around budgets and contributions are changing, key principles of choice, dignity and quality care will remain the same.
If you’re a Grandfathered client, you’re protected under the “no worse off” principle. This ensures your contribution rates will not increase under Support at Home.
If you’re a Hybrid client, new contribution rates will apply from 1 July 2025. Trilogy Care will provide guidance to help you understand what this means for your budget and service access.
Key things to know about Support at Home
Support at Home launches on 1 November 2025 and replaces the current Home Care Packages program as the new aged care program to be used across Australia
Grandfathered clients will automatically transition, with no changes to their provider or current funding level
Your annual funding will be distributed in quarterly budgets, making it easier to plan ahead
A 10% care management fee applies across the board — no more, no less
Package management fees are ending; administration costs will be included in service pricing
Services will now fall under a new three-category structure: Clinical care, Independence support, and Everyday living support
Unspent funds can still roll over each quarter, with new limits to help ensure ongoing access to care
A separate Assistive Technology and Home Modifications (AT-HM) scheme will provide funding for equipment and home changes — unspent funds must be used first
Restorative Care and End-of-Life Pathways offer targeted, short-term support if your needs change
f you're a Hybrid client, new contribution rates will apply from 1 July 2025. We'll make sure you're fully informed and supported
How Trilogy Care helps you make every care hour matter
We focus on more care hours from the same funding, your choice and control, and full use of your quarterly budget. We’ll help you plan the right mix of services, check in regularly, and reduce missed care so more of your funding turns into real support.
A note of thanks
We know large system changes can feel uncertain. Thank you for your patience as the new aged care program begins. Your trust means everything to us.
We’re committed to keeping you informed, supported and empowered throughout the rollout of Support at Home. Together, we’ll make this shift as smooth and stress-free as possible.
We're here for you
Change is coming; but with Trilogy Care, you're never facing it alone. We’ll continue to work with you to review your care needs, explain your funding, and ensure your support plan reflects your goals.
Your independence and wellbeing are our priority, now and always.
Have questions? Let’s talk. Give us a call on 1300 459 190 at any time.
