On 1 November 2025, a new chapter in aged care began. The Support at Home program replaced the Home Care Packages program. With Trilogy Care as your Care Partner, your support continues under the new aged care program with stability, clarity and care.
These changes are part of national aged care reform designed to deliver greater transparency, consistency, and sustainability. Most importantly, the reforms aim to support you to live safely and independently in your own home, with services that reflect your needs and preferences.
Whether you’re continuing with us or joining Trilogy Care for the first time, we’re here to support you.
What changed and what stayed the same
If you’re already receiving services, your support has continued under the new program. You still work with the same provider, support team and a care plan that reflects your goals. While some details around budgets and contributions changed, key principles of choice, dignity and quality care remain the same.
If you’re a Grandfathered client, you’re protected under the “no worse off” principle. This ensures your contribution rates will not increase under Support at Home.
If you’re a Hybrid client, new contribution rates have applied since 1 November 2025. Trilogy Care can help you understand what this means for your budget and service access.
Key things to know about Support at Home
- Support at Home launched on 1 November 2025 and replaced the Home Care Packages program as the aged care program used across Australia
- Grandfathered clients transitioned automatically, with no changes to their provider or funding level
- Your annual funding is distributed in quarterly budgets, making it easier to plan ahead
- Separately, the government deducts 10% of each quarterly budget for care management before you spend anything. That deduction is not a Trilogy Care fee.
- Package management fees ended; administration costs are included in service pricing
- Services now fall under a new three-category structure: Clinical care, Independence support, and Everyday living support
- Unspent funds can still roll over each quarter, with new limits to help ensure ongoing access to care
- A separate Assistive Technology and Home Modifications (AT-HM) scheme provides funding for equipment and home changes — unspent funds must be used first
- Restorative Care and End-of-Life Pathways offer targeted, short-term support if your needs change
- If you're a Hybrid client, new contribution rates have applied since 1 November 2025
How Trilogy Care helps you make every care hour matter
We focus on more care hours from the same funding, your choice and control, and full use of your quarterly budget. We’ll help you plan the right mix of services, check in regularly, and reduce missed care so more of your funding turns into real support.
A note of thanks
We know large system changes can feel uncertain. Thank you for your patience as the new aged care program begins. Your trust means everything to us.
We’re committed to keeping you informed, supported and empowered throughout the rollout of Support at Home. Together, we’ll make this shift as smooth and stress-free as possible.
We're here for you
Change is coming; but with Trilogy Care, you're never facing it alone. We’ll continue to work with you to review your care needs, explain your funding, and ensure your support plan reflects your goals.
Your independence and wellbeing are our priority, now and always.
Have questions? Let’s talk. Give us a call on 1300 459 190 at any time.
