Tired of chasing invoices and waiting on callbacks? Your carers stay with you — we handle the switch.
Switching shouldn’t feel like a risk
You’ve already been let down once. Here is exactly what we protect, in writing, before you decide anything.
You won't be worse off
If you're on the old arrangements, your status travels with you. Your contributions and any unspent balance are protected — we check this with you up front, before anything moves.
No lock-in
No exit fees and a two-week notice period if you ever want to leave. Your carers stay yours either way.
A named person who calls you back
One care partner runs your switch from the first call. You'll know their name, and they'll call when they say they will.
Our same-day promise
Enquire before 2pm AEST on a business day with a valid referral code and we'll send your agreement to sign the same day. If we miss that, we'll send you a $100 Jim's voucher. Most providers take six weeks or more.
What switching actually looks like
Waiting on a call back? Chasing invoices? Your carers stay with you, your funding keeps working, and we handle the paperwork with your current provider.
One call is enough to find out whether Swift Switch is right for you.
Your carers. Your choices. Your funding working harder.
How does Swift Switch work?
Getting started with Trilogy Care is simple and fast.
Step-by-step
One guided call to understand your goals and roadblocks
Clear local pricing with projected care hours from your funding
Simple agreement and welcome pack so you know exactly what is included
Fast coordinated switch - we manage the admin and keep you informed
Trilogy Care service options
SM | FC | |
|---|---|---|
CARE MANAGEMENT Dedicated care partner Care plan Budget plan Periodic care plan reviews |  | |
CLINICAL SUPPORT Access to our in-house team of nursing staff (phone support) Clinical escalation support | | |
FUNDING ADMINISTRATION Paying invoices Reimbursements Monthly statements | | |
WORKFORCE COMPLIANCE SUPPORT Police checks Insurance checks Qualification checks | | |
TRILOGY CARE PORTAL ACCESS Dashboard access to care plan, services, budgets and invoices | | |
DEDICATED CARE COORDINATION Dedicated care coordinator Registration support Assessment and documentation support |  | |
WORKER SOURCING AND ENGAGEMENT Source and onboard care workers Screen for skills and values Confirm availability and rates Book and manage selected workers | | |
HIGH NEEDS COORDINATION Supports clients with complex, multi-disciplinary needs | | |
SM = Self Managed
FC = Fully Coordinated
Do you currently have an active care package with another provider?
Swift Switch is for people already receiving funded care. Tell us where you are and we’ll point you to the right place.
Would you rather someone managed everything for you? See Fully Coordinated care →
Terms and Conditions
Swift Switch is available to eligible Home Care Package clients currently receiving services with another provider. Switching to Trilogy Care depends on the timely release of your package from your current provider. Trilogy Care will initiate switching steps as soon as required documents are received. Timeframes may vary based on your current provider’s process. Same Day Sign On is available to eligible clients who enquire before 2pm AEST on a business day and are able to provide required documentation (such as a valid Home Care Package referral code). Sign-On refers only to the provision of the digital agreement and does not constitute the commencement of services. Where we are unable to meet this timeline, a $100 Jim’s voucher will be issued.See full T&Cs for more detail.