The list of Support at Home services has been published, detailing the services and support you can access with your new funding. These services are grouped into 14 categories, including personal care, meal support, and nursing care. Each category clearly outlines what is included and excluded.
Trilogy Care has reviewed the service list and highlighted key changes you should know before the Support at Home program begins on 1 July 2025.
Please note that these changes are all all subject to the passage of the Bill through Parliament.
Below is an overview of the service types and how they apply to Support at Home care recipients.
Nursing care
Support at Home offers nursing care to address clinical needs through qualified nurses and nursing assistants. This includes assessing, treating, and monitoring health conditions, managing wounds, administering medications, and providing education to care recipients. However, services already funded through other programs, such as specialist palliative care, are not included.
Allied Health and other therapeutic services
Older Australians can access healthcare specialists such as dietitians, therapists, physiotherapists, and podiatrists under Support at Home.
Funding is available for treatment programs designed to help care recipients manage their own care when possible, promoting independence. Follow-up services related to assistive technology and home modifications are also supported.
Support at Home does not cover treatments that can be funded through other programs or the healthcare system, nor does it cover conditions unrelated to age-related decline, such as acute mental health issues.
Nutrition
Support at Home covers prescribed dietary supplements or aids required due to age-related decline. Providers can also apply for the Enteral Feeding for Aged Care Supplement through Services Australia, where eligible. General expenses, such as weight loss supplements, are not covered.
Care management
Care management covers costs related to supporting in-home care, including care planning, service coordination, advocacy, and education.
Administrative costs covered under service prices are excluded from this category.
Restorative care management
Restorative care management focuses on coordinating care for older people undergoing short-term Restorative Care. Care partners in this category must have clinical qualifications.
As with care management, administrative costs funded through service pricing are excluded.
Personal care
Personal care services help older people maintain independence in daily life. Under Support at Home, these services include assistance with personal hygiene, daily activities, medication, and continence management. Professional services and those funded through other programs are not included.
Social support and community engagement
This category covers individual or group support, social activities, cultural support, digital education, and assistance with personal affairs.
It can include simple activities like meeting with friends or attending events, as well as more complex needs such as translation services. Membership fees, service fees, and activities funded by other programs are not covered.
Therapeutic services for independent living
Therapeutic services include acupuncturists, chiropractors, remedial massage therapists, and osteopaths. However, these services are only funded if other programs do not provide coverage.
Respite
Respite care provides relief for the usual carer by another person. Respite care funded by other programs, such as residential respite under the AN-ACC model, is not covered.
Transport
The Transport category covers both direct and indirect transport services, such as taxis or rideshares. However, expenses such as buying a vehicle, public transport costs, or holiday travel cannot be funded.
Assistive technology and home modifications
Support at Home provides funding for assistive technology and home modifications through the AT-HM scheme. This funding is in addition to quarterly services funding, and supports equipment and home adjustments needed to maintain your independence, comfort, and safety.
Domestic assistance
Domestic assistance covers help with tasks like general cleaning, laundry, and shopping. However, it does not include professional services like pest control, carpet cleaning, or dry cleaning. Groceries are also not covered under shopping assistance.
Home maintenance and repairs
Home maintenance covers tasks like light gardening, lawn mowing, and minor repairs. Professional services are excluded unless there are significant age-related risks. Landlord responsibilities, housing authority work, or items covered by insurance are also not funded.
Meals
Support at Home can fund meal preparation and delivery. However, it cannot be used for ingredients, takeaway food, or meals for others in the household.
More details about Support at Home services
This article provides an overview of the 14 service categories funded under the Support at Home program. For more details, visit this link or download a copy from this site.
If you’d like to speak with someone about Support at Home, call us on 1300 459 190 or via our website.
