From 1 November 2025, Support at Home replaces Home Care Packages. It marks a shift in how aged care at home is funded and delivered, with new rules for service pricing and personal contributions. What you pay depends on which group you’re in and the type of support you receive. This guide explains the three groups in plain English and shows how client contributions work under the Contribution Framework, including how to confirm your group and what your weekly costs might look like.
Work out your client type
Grandfathered clients
- Approved for a Home Care Package on or before 12 September 2024, including if you were on the waitlist or already receiving a package
- Protected by the no worse off principle for fees
Hybrid clients
- Approved for a Home Care Package between 13 September 2024 and 30 June 2025
- Move to the Contribution Framework from the Support at Home start date
New clients
- Assessed and start services on or after 1 November 2025
- Pay contributions under the Contribution Framework from day one
What you’ll pay under Support at Home
- Services Australia sets your personal contribution rate using your income and assets
- Providers set service prices, and your contribution is a percentage of each service price
- Financial hardship assistance is available if you qualify
Contribution by service type
Clinical supports (e.g. nursing, wound care, allied health)
• No client contributions
Independence supports (e.g. personal care, reablement supports, eligible AT-HM)
• Moderate client contributions
Everyday living supports (e.g. domestic assistance, gardening, errands)
• Higher client contributions
Simple decision path
- Were you approved for a Home Care Package on or before 12 September 2024?
– Yes → You are a grandfathered client and protected by the no worse off principle.
– No → Go to the next question. - Were you approved between 13 September 2024 and 30 June 2025?
– Yes → You are a hybrid client and move to the Contribution Framework at program start.
– No → You are a new client and pay contributions under the new framework from day one.
Support at Home client type examples
Example 1: A full Age Pensioner approved in July 2024 will be Grandfathered from 1 November 2025. Their contributions won’t increase under Support at Home. Clinical supports remain fully funded.
Example 2: Someone approved in October 2024 will be Hybrid. From 1 November 2025 they’ll pay percentage-based contributions by service type. Clinical supports remain fully funded. Exact dollar amounts depend on provider prices and their assessed rate.
Support at Home client FAQs
Do full Age Pensioners pay for clinical care?
No. Clinical supports are fully government-funded for all clients.
How will I know my exact contribution rate?
Services Australia will confirm your personal rate. Your weekly costs then depend on your mix of services and your provider’s service prices.
Will my contributions change if my needs change?
Grandfathered clients are protected by the no worse off principle. Hybrid and new clients may see changes if their assessed rate or service mix changes.
Where can I get help if I cannot afford my contributions?
You may be eligible for financial hardship assistance. Talk to your Trilogy Care Care Partner for guidance and evidence requirements.
What to do next to prepare
- Visit our Support at Home hub for the latest updates, checklists and plain-English explainers
- Use our calculator to estimate weekly contributions based on your services and rate
- Talk to your Care Partner to review your Support Plan and service prices before 1 November 2025
- Ask about AT-HM if equipment or home modifications would support your independence
- Contact Trilogy Care if you are unsure of your client type we will confirm it and map likely weekly costs with you
From 1 November 2025, Support at Home changes how contributions work. If you are Grandfathered, you keep your current fee settings under the no worse off principle. Hybrid and new clients pay percentage-based contributions by service type, with clinical supports fully funded. Your weekly costs depend on your personal rate and your provider’s service prices.
If you’re unsure which group you’re in, contact Trilogy Care. Our team will confirm your group, review your Support Plan and Service List, use our Calculator to map likely weekly costs, and guide you through hardship options if needed.
