From 1 July 2025, aged care at home in Australia is changing. The government will roll out a new model called Support at Home, replacing the existing Home Care Packages (HCP) program. If you need Support at Home information, you’re in the right place.
The new system promises to deliver more flexibility, better access to care, and a stronger focus on individual needs — but for many older Australians, the details still feel vague.
That’s where Trilogy Care comes in.
We’re making sense of the new system so you don’t have to. Here are the key facts to help you understand what’s coming — and how we’ll support you through it.
What is Support at Home?
Support at Home is the government’s new way of delivering care to help older Australians live independently at home for longer. While it aims to make care more consistent and transparent, many questions remain around how it will work in practice.
What we do know:
- It will replace the Home Care Packages program from 1 July 2025
- A new national service list will standardise what’s included
- Budgets will move to a quarterly structure, replacing daily subsidies
- Individual contributions will be more closely tied to services used
If you’re after clear, trustworthy Support at Home information — you’re in the right place.
How does the funding work?
The new program will introduce quarterly budgets, giving you more structure and predictability in how your care is funded.
- You’ll receive four equal payments per year
- Up to $1,000 or 10% of unused funds can roll over each quarter
- A fixed 10% of each quarter’s budget goes toward care management
- The rest is yours to spend on eligible services, equipment, and supports
What will you pay?
Grandfathered care recipients
If you were receiving or waiting on a package before 12 September 2024, you’ll transition to Support at Home with minimal changes to your current fee arrangements. You’ll continue to pay the same — or possibly less. Your exact contribution will be confirmed by Services Australia after the program begins.
Transitional care recipients
If you were assessed after 12 September 2024, new fee rules apply. From 1 July 2025, your contribution will depend on your income, assets and the services you receive. Services Australia will provide your individual contribution details once the program is underway.
What’s staying the same?
- You don’t need to reapply or undergo a new assessment
- You’ll still have a dedicated provider — and you can choose to stay with Trilogy Care
- The way your services are delivered
Where can I get Support at Home information?
At Trilogy Care, we’re already supporting care recipients to prepare for Support at Home. While the government’s program may still feel unclear, our team is focused on making it practical, understandable and personal.
When it comes to Support at Home help, we’re the ones to call.
- We translate the fine print into real advice
- We ensure your care continues smoothly
- We explain your options clearly — no jargon, no guesswork
You don’t have to figure this out alone. Visit trilogycare.com.au, speak to your care partner, or connect with us directly on 1300 459 190.
Need Support at Home facts you can rely on? Trilogy Care is your trusted guide through the change.
Please note, this information is subject to change.
