At Trilogy Care, your safety and comfort at home are our top priorities. That’s why we have a dedicated compliance team—experts committed to ensuring that the care workers you choose are qualified, reliable, and trustworthy. Thanks to their rigorous processes, you can feel confident and secure, even when welcoming someone into your home for the first time.
What is the compliance team?
At Trilogy Care, we are dedicated to providing care that enhances the health, wellbeing, and lifestyle of every care recipient. A key part of this commitment is ensuring that the workers you invite into your home are dependable and skilled.
The compliance team plays a vital role in this process by conducting comprehensive background checks on all care workers engaged through Trilogy Care.
What are the duties of the compliance team?
The compliance team is responsible for ensuring that all providers and support staff meet the qualifications required to deliver exceptional care. This includes:
- Registration verification: Ensuring all service providers register via the Trilogy Care website using the Workforce Provider Form
- Document verification: Checking mandatory documents such as ABNs, police checks, NDIS worker clearances, and insurance certificates (e.g., public liability and personal accident insurance)
- Agreement management: Confirming that organisations and sole traders have the appropriate agreements in place, such as Brokerage or Service Agreements, outlining clear fee structures
- Safety and accreditation compliance: Verifying that workers possess the necessary certifications or qualifications for their service type, such as Certificate III in Individual Support (Ageing and Disability), current AHPRA registration for clinical care, demonstrated completion of relevant competencies or professional memberships for allied health professionals.
- Task-specific requirements: Ensuring that services such as high-level personal care, clinical care, or allied health support comply with all relevant licences and protocols
Trilogy Care’s onboarding process
Onboarding new care workers and organisations is a key focus for the compliance team, ensuring care recipients always have access to safe and reliable support. Their support includes:
- Registration guidance: Helping workers and providers navigate the registration process on the Trilogy Care website
- Document assistance: Assisting with collecting and verifying compliance documents to ensure all information is accurate and current
- Ongoing communication: Maintaining regular contact with new and existing workers to clarify compliance requirements and uphold Trilogy Care standards
- Customised support: Offering tailored guidance for specific service types (e.g., personal care or allied health), ensuring all credentials align with required standards
- Continuous monitoring: Regularly reviewing and updating compliance records, guiding workers on renewals to stay compliant with regulations
Why is compliance so important?
The compliance team is an essential part of Trilogy Care’s operations, reflecting our unwavering commitment to your safety and wellbeing at home. They also play a vital role in helping providers join the Trilogy Care system.
Whether it’s obtaining worker clearances or updating insurances, the compliance team offers hands-on support to providers. This ensures our system continues to grow with trusted, qualified professionals, benefiting care recipients like you.
Join Trilogy Care for safe, reliable support
We’re proud to offer a dedicated compliance team that ensures every care worker engaged through Trilogy Care meets our high standards. If you’re looking for a self-managed Home Care Package provider committed to your safety and wellbeing, contact Trilogy Care today on 1300 459 190 or via our website.
