When you sign up for a Home Care Package, you will receive several My Aged Care letters that guide you through each stage of the process. While these letters are intended to be helpful, we know they can sometimes be confusing. As such, we’ve created this easy-to-follow guide to help you understand what to expect and what each letter means.
Welcome letter
The first letter you’ll receive from My Aged Care is the welcome letter. This arrives after you’ve applied for a Home Care Package and confirms your application. It also contains your unique aged care ID number.
It’s important to keep this letter safe, as you’ll need your aged care ID number throughout the process. We recommend storing it in a secure place to ensure it’s easily accessible when needed.
Eligibility letter
Once you’ve completed your ACAT assessment, you’ll receive the Eligibility Letter. This confirms that your assessment has been completed, and you’re now on the waiting list for your Home Care Package.
Your eligibility letter also includes referral codes for accessing additional aged care services while you wait for your package to begin, which can take up to four months. You may wish to access these services as it can take up to four months for your Home Care Package to begin.
Get ready letter
About three months before your Home Care Package starts, you’ll receive a get ready letter. This serves as a reminder to start planning for the services you’ll need.
At this time, you should consider completing the income tested care fee assessment. If you need more information on the income tested care fee, view our article.
Government fee letter
You will receive the government fee letter once your income-tested care fee assessment is finalised. The letter contains all the details of your budget, including what fees you will have to pay.
Assignment letter
The final letter you will receive from My Aged Care is the assignment letter. You will receive this letter once your Home Care Package has been approved and your funding is allocated.
The letter also contains your referral code for Home Care Package providers. It is important to keep this code as you will need it to sign up with a Home Care Package provider.
Importantly, once you have received your assignment letter, you must select a provider for your Home Care Package within 56 days.
Selecting Trilogy Care as a provider
At this stage, you may wish to select Trilogy Care as your Home Care Package provider. To begin accessing your Home Care Package funding through Trilogy Care, contact us through our website or call 1300 459 190.
Trilogy Care offers many unique advantages that other Home Care Package providers do not. We offer self-management to our care recipients, allowing them to control their care workers and care hours, in addition to saving money through cheaper fees.
