Under the former Home Care Packages program, when you signed up for a Home Care Package, you received several My Aged Care letters that guide you through each stage of the process. While these letters are intended to be helpful, we know they can sometimes be confusing. As such, we’ve created this easy-to-follow guide to help you understand what to expect and what each letter means.
Welcome letter
The first letter you’ll receive from My Aged Care is the welcome letter. This arrives after you've applied for a Home Care Package and confirms your application. It also contains your unique aged care ID number.
It’s important to keep this letter safe, as you’ll need your aged care ID number throughout the process. We recommend storing it in a secure place to ensure it’s easily accessible when needed.
Eligibility letter
Once you've completed your ACAT assessment, you’ll receive the Eligibility Letter. This confirms that your assessment has been completed, and you’re now on the waiting list for your Home Care Package.
Your eligibility letter also includes referral codes for accessing additional aged care services while you wait for your package to begin, which could take up to four months. You may have wished to access these services as it could take up to four months for your Home Care Package to begin.
Get ready letter
About three months before your Home Care Package starts, you’ll receive a get ready letter. This serves as a reminder to start planning for the services you’ll need.
Under the former program, this was the time to consider completing the income tested care fee assessment. If you need more information on the income tested care fee, view our article.
Government fee letter
Under the former program, you received the government fee letter once your income-tested care fee assessment was finalised. The letter contained all the details of your budget, including what fees you would have to pay. The income-tested care fee ended with Home Care Packages on 1 November 2025.
Assignment letter
The final letter you received from My Aged Care was the assignment letter. You received this letter once your Home Care Package had been approved and your funding allocated.
The letter also contained your referral code for Home Care Package providers, which you needed to sign up with a provider.
Under the former program, once you had received your assignment letter, you had to select a provider for your Home Care Package within 56 days.
Selecting Trilogy Care as a provider
You may wish to select Trilogy Care as your Support at Home provider. To begin accessing your Support at Home budget through Trilogy Care, contact us through our website or call 1300 459 190.
Trilogy Care offers many unique advantages that other Home Care Package providers do not. We offer self-management to our care recipients, allowing them to control their care workers and care hours, in addition to saving money through cheaper fees.
