An ‘approved provider’ is an organisation which has registered with the Australian Department of Health to host home care packages. They handle home care packages on behalf of customers. Consumers must go through an approved provider to access their home care package funds.

A ‘service provider’ is a company that delivers services to meet care needs, and are paid with home care package funds. These companies assist home care package holders in fulfilling their actual care needs, through services such as nursing, cleaning, gardening, and personal care.

Your dedicated care manager will hold a care plan meeting with you over phone or video to identify your specific needs and create a care plan that addresses these needs within your Home Care Package budget. This care plan sets out the specific services that you will receive to meet your care needs.

While we are based in Brisbane, we operate entirely over the phone and through email to ensure that we can provide services Australia-wide. Once you have sent us your referral code, we will send you a questionnaire to complete. We can then organise with you an over the phone or in video care plan meeting in roughly a week’s time.

You will receive a referral code that you will need to give to a Home Care Package Provider before you can start receiving care services. We will use this referral code to examine the specific needs that have been identified in your ACAT assessment.

Once we receive your referral code, we will send you out a questionnaire to complete, so that we have all your details on file and can begin to plan how we will meet your care requirements.

Once this questionnaire has been completed, we will arrange with you an over the phone home care plan meeting, which fully outlines the needs that you have identified, and how they will be met through various care services, making best use of the Home Care Package budget that you have been allocated.

After this meeting, we will email you a Home Care Agreement to read and sign, which will specify the services you will receive, and the start date of your services. These services can usually start at minimum a week and a half from when you have provided your referral code.