What is the difference between an 'Approved provider' and a 'Service provider'?
An ‘approved provider’ is an organisation which has registered with the Australian Department of Health to host home care packages. They handle home care packages
Category: Getting Started
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What is a care plan?
Your dedicated care manager will hold a care plan meeting with you over phone or video to identify your specific needs and create a care
When and where will I have my home care plan meeting?
While we are based in Brisbane, we operate entirely over the phone and through email to ensure that we can provide services Australia-wide. Once you
I’ve been assigned a Home Care Package, what are the next steps?
You will receive a referral code that you will need to give to a Home Care Package Provider before you can start receiving care services.