How to apply for Support at Home funding

My Aged Care Support at Home application, How to apply for Support at Home funding, apply for aged care

Support at Home is the new government-funded aged care program that will replace Home Care Packages from 1 November 2025. It’s designed to give older Australians more control, more flexibility, and better value when accessing care to stay independent at home.

If you’re not already receiving aged care services and think you may need support soon, applying for Support at Home is the first step. This guide explains who can apply, how the process works, and how Trilogy Care helps you make the most of your funding.

What is Support at Home?

Support at Home introduces a simpler and more flexible way to access care. Instead of daily subsidies, you will receive a quarterly budget based on your care needs. That budget can be used for services like personal care, domestic help, meals, transport, nursing, and more.

Care is grouped into three service categories: Clinical, Independence, and Everyday living. You will work with a provider to organise services, or you can self-manage with support from Trilogy Care to get more hours from your available budget.

Who is eligible?

You can apply if you:

  • Are aged 65 or older, or 50 or older for Aboriginal or Torres Strait Islander people
  • Need help with daily tasks to live safely at home

How to apply

Register with My Aged Care
Call 1800 200 422 or visit myagedcare.gov.au to start the process. You will need your Medicare card and some basic information about your current health and daily routines.

Complete an aged care assessment
You will be contacted by the Single Assessment System to organise a home visit. During this visit, an assessor will talk with you about your needs and goals and determine your eligibility for Support at Home funding.

Receive your funding decision
If approved, you will receive a Notice of Decision confirming your classification and quarterly budget. This means you can now choose a registered provider and begin arranging services.

What happens next?

Once your classification is confirmed, you need to choose a registered provider to manage or support your care. Trilogy Care helps you get started quickly, choose the right supports, and make sure your funding delivers value from day one.

How Trilogy Care supports you

Trilogy Care helps you start using your budget quickly, whether you prefer to self-manage or have services coordinated on your behalf. Our Care Partners support you to choose trusted local workers, schedule support, and track spending accurately.

Clients who self-manage with Trilogy Care often receive 30 to 40 per cent more care hours than traditional models by agreeing fair local rates and reducing unnecessary overheads. You stay in control while we handle the admin and compliance.

Need help with your application?

Trilogy Care can guide you through the full application process and help you prepare for your aged care assessment.

Call 1300 459 190 or visit our contact page to get started.

Support at Home is your pathway to staying independent in the home you love. Trilogy Care helps turn that funding into real support with more hours, more choice, and less complexity.

Understanding Support at Home Quarterly Budgets

Support at Home Quarterly Budget

From 1 November 2025, all clients will receive a Quarterly Budget under the new Support at Home program. This replaces the daily subsidy model used under Home Care Packages.

If you’re a Grandfathered or Hybrid client, this change affects how your Trilogy Care budget is delivered, managed, and spent.

What’s changing under Support at Home?

Your funding will be allocated as a Quarterly Budget, based on your classification level. This means:

  • Your annual classification funding is divided into four equal quarters
  • 10% of each quarter is allocated to your care management
  • The remaining 90% is available for services in your care plan
  • You cannot spend more than the available balance in your current quarter
  • Any unspent funds, now known as Carryover Funds, can be rolled over, up to $1,000 or 10% of your budget (whichever is higher)

This change gives you greater visibility over your care funding and helps with planning across the year.

Why this change matters for you

Unlike the daily subsidy model, your Support at Home Quarterly Budget is fixed each quarter. This allows you and your Care Partner to plan services more effectively and ensures your funding is matched to your needs in real time. However, it also means:

  • Overspending is not permitted – you cannot use funds from future quarters
  • Underuse may lead to unused funds, which are subject to rollover limits
  • Service scheduling may need to be reviewed more regularly

Careful budgeting will help you get the most value from your Trilogy Care budget and ensure you can access the right supports when you need them.

What are Carryover Funds?

Carryover Funds are the portion of your quarterly budget that remains unspent at the end of the quarter. You can carry over:

  • Up to $1,000 or 10% of your total quarterly budget (whichever is higher)
  • Any amount retained from your original unspent Home Care Package funds (as of 30 June 2025)

These funds can only be used for approved services in your Support Plan and must meet all government requirements.

Your monthly statement will show how much of your Quarterly Budget has been used and what amount, if any, has carried over.

Plan ahead with Trilogy Care’s budget calculator

To support your planning, Trilogy Care has developed a free Support at Home Quarterly Budget Calculator. It helps you:

  • Estimate your total Quarterly Budget
  • See how much is allocated to care management
  • Review expected service costs
  • Understand rollover limits for Carryover Funds

You can use the calculator to plan care that fits your funding level and avoid underspending or overcommitting.

How Trilogy Care helps you stay on track

Your Care Partner will work with you to:

  • Review your classification level and confirm your quarterly funding
  • Update your Support Plan to reflect your current care needs
  • Monitor how your Quarterly Budget is being used
  • Make adjustments to ensure you remain within your budget each quarter

Trilogy Care is here to support you to make informed decisions and get the most from your Support at Home budget.

The top five biggest aged care myths revealed!

aged care myths aged care truths myths

Navigating aged care can be overwhelming, and it’s made harder by the myths and misunderstandings that continue to circulate. At Trilogy Care, we’re here to help you separate fact from fiction, so you can make informed choices with confidence. Below, we’ve identified some of the most common aged care myths – and revealed the truth!

Myth 1: Aged care means going into a nursing home

Truth: Many older Australians remain at home with the right support. Government programs like Home Care Packages allow you to receive services such as personal care, cleaning, and nursing care right where you live.

Myth 2: Self-management is too complicated

Truth: Self-management is designed to give you more control, not more stress. With providers like Trilogy Care, you can choose your own support workers and decide how your funds are used — all with expert guidance when you need it.

Myth 3: I’ll lose my pension if I access aged care

Truth: Receiving aged care services doesn’t impact your Age Pension. While Services Australia assesses income for some contributions, most people on the full Age Pension pay minimal or no fees.

Myth 4: Only wealthy people can afford good care

Truth: Government subsidies make high-quality care more accessible than many people realise. With a tailored care plan and the right support, your budget can go further.

Myth 5: You don’t get to choose who provides your care

Truth: With self-managed care, you are in charge. You can hire support workers who suit your needs, preferences, and schedule. Trilogy Care helps make that process easy and transparent.

Care is ready and available

The aged care system doesn’t need to be scary, especially when you’ve got the facts. Knowing what’s true (and what’s not) puts you in a stronger position to choose care that fits your lifestyle and budget.

Trilogy Care was built for people who want more control, more choice and better value from their Home Care Package. Whether you’re just getting started or ready to take the next step, we’ll help you make aged care work for you.

At Trilogy Care, we don’t believe in one-size-fits-all care. We’re trusted by thousands of Australians for our personalised, transparent approach; because we believe aged care should be shaped by you.

Want to learn how self-management could work for you? Give us a call on 1300 459 190 to learn more.

Real client stories: How Trilogy Care makes a difference

Trilogy Care client stories, Trilogy Care review, Trilogy care testimonial, aged care review

Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What are care providers?

What is a care provider? care providers aged care providers

Navigating Australia’s aged care system can be challenging. For older people and their families, asking “what are care providers?” is not unusual. An understanding of the role of care providers in aged care is the first step in making confident and informed choices about Support at Home.

Care providers in aged care are organisations approved by the Australian Government to deliver services under aged care programs, including Home Care Packages and the upcoming Support at Home program. These providers are responsible for coordinating and delivering a wide range of supports to help older people remain safe, healthy, and independent in their own homes.

Whether you’re beginning your aged care journey or considering switching providers, knowing what home care service providers offer, and how they operate is essential.

The role of home care service providers

Home care service providers manage government-funded care and services for older people living at home. They act as the central point of contact, planning and coordinating support based on a person’s unique care needs, personal goals, and approved budget.

Services arranged by these providers may include:

  • Personal care (e.g. showering, grooming, continence support)
  • Domestic assistance (e.g. cleaning, laundry, meal preparation)
  • Clinical and nursing care
  • Allied health services such as physiotherapy or podiatry
  • Social support and transport
  • Home maintenance and modifications
  • Assistive technology and equipment

In addition to service delivery, homecare providers ensure that all services align with the Government’s approved service list and are compliant with funding guidelines.

Care providers under Support at Home

With the transition to the Support at Home program on 1 November 2025, the responsibilities of care providers will continue to evolve. Under the new model, home aged care providers will manage clients’ quarterly budgets rather than daily subsidies, and service categories will be more clearly defined into clinical care, independence, and everyday living.

Key changes include:

  • A 10% care management fee applied to each quarterly budget
  • Streamlined service categories
  • New classification levels replacing the traditional four-tier HCP model
  • Revised contribution rules for Hybrid and New clients.

Registered providers must also support their clients to understand and adjust to these changes, ensuring transparency and quality during the transition period.

Choosing the right homecare provider

Finding the right homecare provider is about more than ticking boxes — it’s about forming a partnership based on respect, communication, and flexibility.

When comparing providers, consider:

  • Their approach to client-led care planning
  • Clarity around fees and service pricing
  • Experience supporting both Grandfathered and Hybrid clients
  • Their ability to help you self-manage your services if desired
  • Responsiveness and communication practices

At Trilogy Care, we’re proud to be a trusted home care service provider, offering a tailored approach that puts our clients first. We make it easy to get started, switch providers, or navigate the upcoming Support at Home program with confidence.

Empowering older Australians to choose the right care provider

As reforms reshape Australia’s aged care system, understanding the role and responsibilities of care providers in aged care is more important than ever. Whether you’re currently receiving services or exploring options, the right homecare provider will support your independence, listen to your goals, and help you make the most of your funding.

If you’re seeking personalised support with a transparent, flexible provider, contact Trilogy Care on 1300 459 190 — we’re here to help you age well at home.

Learn how to navigate the aged care system with Trilogy Care

Trilogy Care roadshow; Trilogy Care information session; aged care information session

Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you.

To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence.

Whether you’re receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

  • Quarterly budgets instead of daily subsidies
  • New client categories (Hybrid and Grandfathered)
  • Revised pricing and service models
  • Personal contributions based on income and classification
  • A shift in how services are defined and accessed
  • It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services.

By attending a Trilogy Care session, you’ll gain a clearer understanding of:

  • How Home Care Packages work today
  • What types of services they include
  • What changes to expect under Support at Home
  • How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters.

You’ll walk away knowing:

  • How the Support at Home program works in practice
  • What your client type means for your fees and funding
  • What you can and can’t spend your care budget on
  • How to manage your quarterly budget confidently
  • What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

  • Older Australians receiving aged care services at home
  • Those who would like to know more about the upcoming Support at Home program
  • Clients recently approved or reassessed under Support at Home
  • Carers, family members or representatives
  • Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey.

Sessions are free, but places are limited and registration is essential.

Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!

Trilogy Care - Supporting independence at home

aged care independence

For many older Australians, independence at home means everything. It’s the freedom to keep doing what they love, in a space that feels safe and familiar. And when the right support is in place, staying at home becomes not only possible—but empowering.

At Trilogy Care, we believe growing older shouldn’t mean giving up control. That’s why we help people remain independent at home, with the support they need to live well on their own terms.

What does independence look like?

For some, it’s choosing who comes into their home to provide care. For others, it’s staying active in the community, managing their own schedule, or having a say in how their support is delivered. Whatever independence means to you or your loved one, we’re here to make it easier.

Trilogy Care supports independence at home by:

  • Giving older Australians more choice in how their care is managed
  • Helping them stay in control of their services and routine
  • Providing friendly guidance when it’s needed
  • Empowering safe, confident living in the home they love

Sometimes, a little support goes a long way. Help with shopping, a reliable support worker, or knowing someone is there to check in can make all the difference. Our approach ensures older Australians feel secure and supported without losing their independence.

Self-managed care puts you in control of your independence

Through our self-managed Home Care Packages, older Australians are empowered to make decisions that work best for them. Whether it’s choosing familiar support workers, scheduling services around daily routines, or having more flexibility in how funds are used—self-management puts independence front and centre.

And the best part? No one has to do it alone. Trilogy Care provides friendly, expert support behind the scenes—handling the complex parts of aged care like budgeting, compliance and reviews, so participants can focus on living life their way.

Planning ahead with confidence

As the aged care system evolves, Trilogy Care stays ahead of the changes—like the upcoming Support at Home reforms. We make sure our clients and their families are well informed and supported every step of the way.

Whether you’re planning for the future or exploring options for someone you love, Trilogy Care is here to help. We’re proud to support independence at home, empowering older Australians to live with confidence, freedom and dignity—every day.

So make the move to more independence with Trilogy Care today – call us on 1300 459 190 or contact us via our website.

What is a Home Care Package? Trilogy Care explains

Home Care Package aged care package trilogy care

As we age, staying safe, comfortable, and independent in our own homes becomes a priority. A Home Care Package (HCP), sometimes referred to as an aged care package, is a government-subsidised program designed to help older Australians access the support they need to live well at home for longer. At Trilogy Care, we specialise in making this process simple, empowering individuals to take control of their care through flexible, affordable options.

Understanding a Home Care Package

A Home Care Package provides coordinated services that support your health, safety, and daily living. Funded by the Australian Government, this program assists with everything from personal care and domestic help to allied health and nursing support.

There are four levels of HCPs, ranging from basic to high care needs. The level you receive is based on an assessment by the Aged Care Assessment Team (ACAT).

What's included in an aged care package?

Your Home Care Package, also known as an aged care package, can include:

  • Personal care (e.g., help with showering and dressing)
  • Domestic support (e.g., cleaning, cooking)
  • Allied health services (e.g., physio, podiatry)
  • Nursing services
  • Transport assistance
  • Equipment and home modifications

With Trilogy Care, you can choose how your funding is spent and who provides your care—giving you complete control and value.

Why choose Trilogy Care?

Trilogy Care is a leading self-managed provider that helps you maximise your Home Care Package funding. Whether you’re just getting started or switching providers, we support you with expert guidance, low fees, and transparent communication.

We make aged care simple, affordable, and tailored to your needs. You can read more about our services and pricing on our website.

So if you want to get started on you aged care package journey, give us a call on 1300 459 190 or contact us today.

Trilogy Care - Supporting your community

community managed partners

Access to quality Home Care Packages shouldn’t depend on where you live. Yet, for many older Australians in rural and regional areas, finding the right support can be a challenge. Trilogy Care’s Community Managed Partner Program is designed to change that—empowering local communities to take control of aged care services and ensuring residents receive the support they need to remain independent at home.

Bringing Home Care Packages to regional communities

The Community Managed Partner Program is a community-led approach to delivering Home Care Package services where larger providers may not operate. By partnering with local advocates and leaders, Trilogy Care helps establish self-sustaining aged care solutions tailored to each community’s unique needs.

How the program supports aged care communities

Locally delivered Home Care Packages
Trilogy Care works closely with community leaders to build and manage locally operated aged care services under Home Care Packages. This ensures older Australians can access the in-home support they need while staying connected to their local community.

Boosting local economies and social connections
By keeping aged care services within the community, the program creates local employment opportunities, retains funding locally, and reinvests surpluses into community-driven initiatives. This not only enhances care services but also strengthens the social and economic fabric of rural and regional towns.

Comprehensive support for Community Partners
Setting up a community-based aged care service can be complex. That’s why Trilogy Care assists with establishing not-for-profit entities, providing the tools and guidance needed to coordinate Home Care Package services effectively. From managing care plans to promoting health, safety, and independence, we ensure every community has the support it needs.

Ensuring no community is left behind

Many rural and regional areas struggle to attract Home Care Package providers, leaving residents with limited choices. Trilogy Care’s Community Managed Partner Program fills this gap by enabling communities to deliver aged care services locally, ensuring older Australians receive the high-quality, in-home care they deserve—no matter where they live.

If you’re interested in bringing sustainable Home Care Package services to your community, contact Trilogy Care today on 1300 459 190 or via our website to find out how we can support you.

Why more Australians are choosing in-home care over residential aged care

in-home care over residential aged care

For many older Australians and their families, choosing the right care option can be a challenging decision. While residential aged care has long been considered the default choice, in-home care is becoming an increasingly popular alternative—allowing older people to receive professional support while staying in the comfort of their own home.

With greater flexibility, independence, and emotional well-being, in-home care is proving to be a preferred option for those who want to maintain their lifestyle while receiving the care they need.

The comfort of home matters

Home is more than just a place to live—it’s where we feel safe, surrounded by familiar routines, personal belongings, and cherished memories. The thought of leaving that behind for an aged care facility can be daunting for many older Australians.

With in-home care, individuals can continue to live in a space they know and love, maintaining their daily routines while receiving tailored support that fits their lifestyle. Whether it’s waking up at their usual time, relaxing in their favourite chair, or staying close to neighbours and family, being at home contributes to emotional and physical well-being.

Care that fits your needs

One of the biggest advantages of in-home care is that it’s completely tailored to individual needs. Unlike residential aged care, which operates on standardised schedules and shared resources, in-home care provides one-on-one support that evolves as needs change.

From assistance with daily tasks like cooking and personal care to more specialised support for health conditions, in-home care ensures that individuals receive exactly the help they need—nothing more, nothing less. This flexibility allows for better care outcomes and a higher quality of life.

A more affordable option

Cost is often a major consideration when choosing between in-home care and residential aged care. While the upfront costs of in-home care might seem high, it often becomes a more cost-effective solution in the long run.

Instead of paying for a full suite of services (as is required in residential aged care), in-home care allows individuals to choose only the services they need, making it a more budget-friendly and customisable option. Plus, with government funding and Home Care Packages available in Australia, in-home care is more accessible than many people realise.

Maintaining strong family connections

One of the biggest concerns about residential aged care is that it can sometimes create distance between individuals and their families. Visiting hours, structured schedules, and location constraints can make regular visits more challenging.

With in-home care, families can stay actively involved in their loved one’s care—whether it’s through frequent visits, participating in daily activities, or being part of the care planning process. This ongoing involvement helps maintain strong emotional bonds and ensures older Australians continue to feel connected and supported.

Enhanced emotional and mental well-being

Moving into residential aged care can be an emotional adjustment. It’s not uncommon for older Australians to experience feelings of isolation, anxiety, or loss of independence when transitioning to a facility-based setting.

In-home care helps preserve a sense of normalcy and stability. Being surrounded by familiar faces, cherished belongings, and the comforts of home contributes significantly to emotional well-being. Additionally, maintaining a level of independence—whether it’s choosing their daily routine or staying involved in their community—can boost self-esteem and mental health.

Trilogy Care will support you

Every person’s care journey is unique, but for many Australians, in-home care is the best way to stay independent, comfortable, and connected while receiving the support they need.

If you’re exploring aged care options for yourself or a loved one, Trilogy Care is here to help. Give us a call on 1300 459 190 or visit our website to learn more about how in-home care can work for you.