Home modifications to support ageing

Home modifications

As part of the Home Care Package program, aged care recipients receiving in-home care can make home modifications to support their ageing. My Aged Care offers funding assistance for changes to your home that help you live safely and independently.

How can I get funding for home modifications?

If you’re planning to use your Home Care Package for modifications, you’ll need to confirm eligibility with My Aged Care. As with all Home Care Package funding, modifications must be related to your ageing needs. Additionally, they must be support by an assessment and recommendation from an appropriately qualified health professional such as an Occupational Therapist.

From 1 July 2025, the new Support at Home program will introduce changes to the funding scheme. The Assistive Technologies and Home Modifications (AT-HM) Scheme will allow quicker access to the home changes you need, ensuring older Australians can stay safe and independent at home.

What home modifications should I make?

Modifications to your home should always reflect your assessed needs. For example, if you’re concerned about falling, you might consider installing grab rails in your shower.

If you’re unsure about the types of modifications you need, reach out to your care partner at Trilogy Care. They can make a referral for an in-home assessment to recommend modifications tailored to your circumstances.

Example home modifications

Here are some common household modifications that can improve your safety and independence:

  • Grab rails – prevents falls in the shower, bath, or toilet
  • Ramps – ensures easy wheelchair access
  • Easy-access taps – helps if you have arthritis or a weakened grip
  • Accessible cooking appliances – provides assistance for those with mobility challenges
  • Long-handled gardening tools – enhances safety while gardening
  • Step modifications – ensures safer movement around your home
  • Handrails – improves safety on stairs
  • Adapted cutlery – assists those with weak grips or tremors while eating

Speak to us today for assistance!

Our friendly team at Trilogy Care is ready to help you start the process of modifying your home. Reach out to your care partner anytime with any questions or concerns you may have.

Not with Trilogy Care yet? Call us on 1300 459 190 or visit our website to learn more.

Home Care Academy is live - start learning today

Home Care Academy - We're Live

Trilogy Care is excited to announce the launch of Home Care Academy (HCA) on 10 October. This platform supports everyone involved in home care, and provides the knowledge and skills essential for delivering compassionate, effective in-home care.

Start learning with the On-Demand Learning Bundle

At launch, participants will gain access to the first course, addressing mental health. This course will eventually be part of the On-Demand Learning Bundle. Content is available 24/7, allowing users to learn at their own pace. Additional modules will be added to the bundle over time, expanding the range of educational resources.

Easy access to Home Care Academy

From 10 October, Trilogy Care will offer a direct link to access the Home Care Academy platform. Registering is simple and easy—you can sign up using your email or popular social media platforms like Facebook, LinkedIn, Apple, or Google.

After registering, you will receive a welcome email guiding you through the platform’s features, giving you immediate access to a variety of educational materials. The platform’s intuitive design makes it easy to navigate, so you can start learning without any delays. You’ll be able to track your progress, pick up where you left off, and explore different caregiving topics at your convenience.

If you encounter any issues, Trilogy Care’s support team will be ready to assist. We aim to ensure a smooth and enriching experience for all users.

Personalised learning through specialised bundles

Trilogy Care has structured Home Care Academy so that the courses are sorted into learning bundles that cater to different areas of in-home care. The bundles are split into two categories, as follows:

  • On-Demand Learning Bundle: Available immediately upon registration, this foundational bundle includes essential modules to help learners get started.
  • Specialised Learning Bundles: These bundles will be introduced over time, exploring advanced caregiving techniques, mental health support, and the use of technology in care.

Join us in transforming home care

We invite you to be part of this educational journey. Look out for the link on 10 October, or visit our website to join. Trilogy Care is committed to raising the standard of in-home care through education, empowering a community of skilled, compassionate caregivers.

Click here to go to Home Care Academy now!

Support at Home services - what is available?

Support at Home - what services home care services pricing list

The list of Support at Home services has been published, detailing the services and support you can access with your new funding. These services are grouped into 14 categories, including personal care, meal support, and nursing care. Each category clearly outlines what is included and excluded.

Trilogy Care has reviewed the service list and highlighted key changes you should know before the Support at Home program begins on 1 November 2025.

Please note that these changes are all all subject to the passage of the Bill through Parliament. 

Below is an overview of the service types and how they apply to Support at Home care recipients. Please note, the home care services pricing list is subject to change.

Nursing care

Support at Home offers nursing care to address clinical needs through qualified nurses and nursing assistants. This includes assessing, treating, and monitoring health conditions, managing wounds, administering medications, and providing education to care recipients. However, services already funded through other programs, such as specialist palliative care, are not included.

Allied Health and other therapeutic services

Older Australians can access healthcare specialists such as dietitians, therapists, physiotherapists, and podiatrists under Support at Home.

Funding is available for treatment programs designed to help care recipients manage their own care when possible, promoting independence. Follow-up services related to assistive technology and home modifications are also supported.

Support at Home does not cover treatments that can be funded through other programs or the healthcare system, nor does it cover conditions unrelated to age-related decline, such as acute mental health issues. These are not included on the home care services pricing list.

Nutrition

Support at Home covers prescribed dietary supplements or aids required due to age-related decline. Providers can also apply for the Enteral Feeding for Aged Care Supplement through Services Australia, where eligible. General expenses, such as weight loss supplements, are not covered.

Care management

Care management covers costs related to supporting in-home care, including care planning, service coordination, advocacy, and education.

Administrative costs covered under service prices are excluded from this category.

Restorative care management

Restorative care management focuses on coordinating care for older people undergoing short-term Restorative Care. Care partners in this category must have clinical qualifications.

As with care management, administrative costs funded through service pricing are excluded. 

Personal care

Personal care services help older people maintain independence in daily life. Under Support at Home, these services include assistance with personal hygiene, daily activities, medication, and continence management. Professional services and those funded through other programs are not included.

Social support and community engagement

This category covers individual or group support, social activities, cultural support, digital education, and assistance with personal affairs.

It can include simple activities like meeting with friends or attending events, as well as more complex needs such as translation services. Membership fees, service fees, and activities funded by other programs are not covered.

Therapeutic services for independent living

Therapeutic services include acupuncturists, chiropractors, remedial massage therapists, and osteopaths. However, these services are only funded if other programs do not provide coverage.

Respite

Respite care provides relief for the usual carer by another person. Respite care funded by other programs, such as residential respite under the AN-ACC model, is not covered.

Transport

The Transport category covers both direct and indirect transport services, such as taxis or rideshares. However, expenses such as buying a vehicle, public transport costs, or holiday travel cannot be funded.

Assistive technology and home modifications

Support at Home provides funding for assistive technology and home modifications through the AT-HM scheme. This funding is in addition to quarterly services funding, and supports equipment and home adjustments needed to maintain your independence, comfort, and safety.

Domestic assistance

Domestic assistance covers help with tasks like general cleaning, laundry, and shopping. However, it does not include professional services like pest control, carpet cleaning, or dry cleaning. Groceries are also not covered under shopping assistance.

Home maintenance and repairs

Home maintenance covers tasks like light gardening, lawn mowing, and minor repairs. Professional services are excluded unless there are significant age-related risks. Landlord responsibilities, housing authority work, or items covered by insurance are also not funded.

Meals

Support at Home can fund meal preparation and delivery. However, it cannot be used for ingredients, takeaway food, or meals for others in the household.

More details about Support at Home services

This article provides an overview of the 14 service categories funded under the Support at Home program. For more details on the home care services pricing list, visit this link or download a copy from this site.

If you’d like to speak with someone about Support at Home, call us on 1300 459 190 or via our website.

Introducing Home Care Academy

Home Care Academy

As the global population ages, the need for quality home care services continues to grow. Families, caregivers, coordinators, and care recipients all want to ensure that in-home care is both effective and compassionate. Introducing Home Care Academy—an educational platform created by Trilogy Care to elevate the standards of home care through accessible and comprehensive education for everyone involved in the care journey.

What is Home Care Academy?

Home Care Academy is an innovative online platform powered by Trilogy Care, designed to equip caregivers, family members, and care recipients with the skills and knowledge needed to navigate in-home care. Whether you are a professional support worker, a family member caring for a loved one, or a care recipient wanting to understand and engage in your care, Home Care Academy offers resources tailored to your needs.

Quality care starts with quality education. Providing or receiving care at home can present unique challenges, from managing daily tasks to addressing complex medical needs. Home Care Academy offers tools, guidance, and confidence to navigate these challenges with compassion and respect.

Why Home Care Academy?

Home Care Academy is committed to delivering high-quality, practical training and resources for everyone involved in home care. Our curriculum covers essential topics like personal care, managing chronic conditions, dementia care, and emergency preparedness, ensuring that learners can immediately apply their knowledge to real-life situations. Developed by industry experts, our courses are accurate, relevant, and designed for flexible, on-demand learning that fits your schedule.

We are dedicated to fostering an inclusive and diverse learning environment. Our training materials are culturally sensitive, ensuring all learners feel respected and supported regardless of background, culture, or experience level. Upon completion, learners receive certifications that acknowledge their skills and commitment to quality care.

Beyond education, we foster a supportive community where caregivers, families, and care recipients can connect, share experiences, and continue learning. Courses will be released progressively, offering a comprehensive and accessible learning journey for all.

A resource for everyone involved in care

Home Care Academy was designed for a wide audience. Professional caregivers can enhance their skills and advance their careers, while family members can gain the confidence they need to care for loved ones at home. Care recipients can better understand their care, empowering them to take an active role in decisions that affect their daily lives. Care coordinators can deepen their expertise to provide effective support and manage care plans.

Looking ahead

As we prepare to launch Home Care Academy, we are excited about the impact it will have on home care across the country. By providing comprehensive education and fostering a community of informed and compassionate individuals, we aim to raise the standard of home care—ensuring that every person receiving or providing care at home does so with dignity, respect, and the highest quality of service.

We invite you to join us on this journey. Whether you’re a professional caregiver, a family member, a care recipient, or a coordinator, Home Care Academy is here to support you every step of the way.

Click here to view Home Care Academy!

Discover the future of home care education with Home Care Academy—where knowledge meets compassion.

Support at Home – how will it impact your care?

support at home

As the new Support at Home program approaches, it’s natural to feel uncertain about how these changes will affect the support you receive through your Home Care Package. However, Support at Home is designed to enhance the care experience for individuals receiving home care.

What is changing with Support at Home?

In a previous article, we outlined some of the changes coming with the transition to Support at Home. Now that more information is available, we can provide further details.

Unspent funds

As you may know, existing care recipients will transition to Support at Home on 1 November 2025. Your Support at Home package will match your current funding level.

But what happens to any unspent funds you’ve accumulated?

You will retain any unspent funds accrued under your Home Care Package. These funds can continue to be used for ongoing services or as part of the Assistive Technology and Home Modifications (AT-HM) Scheme, which is designed for home improvements.

How is the income tested care fee changing?

If you currently pay an income tested care fee, it’s important to know how the changes will affect your payments.

You will still be required to pay a contribution, but this will be at an individualised discounted rate to ensure that you do not pay more than you currently do under the Home Care Package.

If you currently do not pay an income tested care fee, you won’t be required to pay additional fees under the new system. This ensures that no one is financially disadvantaged by the transition.

Can I still self-manage?

Yes, self-management will still be available under Support at Home. Current Home Care Package recipients can continue to manage their own care and support through Trilogy Care.

What do the new funding classifications mean?

Support at Home will introduce eight classifications for ongoing services, replacing the four Home Care Package levels. Each classification comes with a budget for participants to access services.

Here are the classifications and their approximate funding levels (these figures are yet to be finalised):

ClassificationQuarterly budgetAnnual amount
1~$2,750~$11,000
2~$4,000~$16,000
3~$5,500~$22,000
4~$7,500~$30,000
5~$10,000~$40,000
6~$12,000~$48,000
7~$14,500 ~$58,000
8~$19,500~$78,000

What if I was already receiving funding?

If you’re currently receiving Home Care Package funding, you’ll transition to the following amounts:

Transitioned home care recipientsQuarterly budgetAnnual amount
1$2,708$10,833
2$4,762$19,049
3$10,365$41,460
4$15,713$62,853

What is the AT-HM Scheme and how does it impact my funds?

Support at Home will also introduce the Assistive Technology and Home Modifications (AT-HM) Scheme, which gives care recipients access to assistive technology and home modifications without needing to save funds from their individual budgets.

The proposed funding amounts are as follows:

Funding tierAmount
LowUnder $500
MediumUp to $2,000
HighUp to $15,000

This scheme will allow you to receive more care hours without sacrificing essential technology or home modifications.

When will more information about Support at Home be available?

As the launch of Support at Home draws closer, more information will be shared.

We are committed to keeping you informed and providing updates so that you feel confident about the new system. In the meantime, you can learn more by visiting this this link.

If you require Home Care now, please give us a call on 1300 459 190 or contact us online.

What community services are available to older Australians?

what community services are available

There are many community services available for older Australians. These are typically free and allow you to engage with government and community-run programs to enhance your lifestyle and wellbeing. For those on a Home Care Package, community services may assist with items and tasks that are not covered by the package funding.

What are community services?

Community services come in many forms, often as group activities run by volunteers or people passionate about supporting aged care. These groups might meet once a week for coffee, a walk, or just a chat. While the activities may be simple, they offer valuable opportunities for social interaction with people of a similar age.

One great example is the Rockhampton 60 and Better Program, where the group meets on the first Wednesday of each month for coffee and on the second Monday for lunch. These meet-ups provide older people with the chance to connect and have meaningful conversations.

Regular social interaction like this can play a vital role in preventing feelings of isolation and loneliness, which is particularly important for older people.

Who provides community services?

Community services can be delivered by individuals or organisations that want to provide their time and effort to improve the wellbeing of others. Local governments may also provide community services based on their location.

Government services

Local governments offer a range of community services that help older Australians access programs to enhance their quality of life. These services may include:

  • Immunisation clinics – Councils often offer free vaccinations, particularly to those who are vulnerable
  • Cab services – Councils offer cab services to people who find it challenging to complete essential tasks, such as grocery shopping or accessing medical appointments. If you live in Brisbane for example, you can check if you are eligible for this service here
  • Events and activities – Councils often run programs such as classes, social outings, or even award nights for older residents
  • Pension concessions – Certain councils offer discounted rates for pensioners
  • Bin collection service – Councils can arrange in-home bin collection services if you’re unable to manage it yourself

Volunteer services

Many community services are provided by volunteers, often coordinated by organisations dedicated to providing care services. These services can include any assistance that older Australians require, including:

  • Gardening
  • Household maintenance
  • Social visits
  • Administration tasks
  • Running classes or courses
  • Helping in respite care
  • Assisting in residential aged care

How can I connect with community services?

Accessing community services varies depending on where you live. We recommend visiting your local council’s website to explore the services available. For instance, Brisbane City Council’s community support page lists all the services offered in their area.

Additionally, you can use sites such as My Community Directory or Our Community to find organisations that can provide you with services you need. You may also wish to read our article on the aged care volunteer scheme for more information.

If you would like to get involved with volunteering or providing community support, there are websites such as Seek Volunteer that can connect you to relevant services.

If you need more assistance, please contact us via our website, or call 1300 459 190.

Support at Home - How will it change aged care at home?

The Home Care Package program will be replaced by the Support at Home program from 1 November 2025. As part of the aged care reforms, all Home Care Package recipients will be transitioned to this new system. The Support at Home 2025 program has been developed to enable more funding, provide a higher quality of care, and improve the overall system as Australia’s population continues to age and aged care at home becomes more important.

No Worse Off Principle

To ensure all Home Care Package recipients continue to receive the funding they need, the “No worse off” principle has been introduced. This ensures that your funding will not be reduced during the transition to the Support at Home 2025 program.

Moving to Support at Home

The introduction of the Support at Home program allows individuals with a Home Care Package to maintain their funding level and keep any unspent funds. This ensures that no care recipient will lose the care they need under the new system.

The “No worse off principle” will apply to contributions arrangements for people who, as of 12 September 2024, were either receiving a Home Care Package, on the National Priority System, or assessed as eligible for a package. These participants will not face higher contributions compared to what they would have paid under the Home Care Package arrangements.

What else is changing?

The Support at Home 2025 system is being reformed to improve the delivery of care and funding within aged care at home. Some key changes include:

  • Faster access to funding, reducing waiting times
  • Expanded classification system, now with ten categories, providing more funding options for care recipients
  • Defined services list, offering greater transparency about what the Support at Home program covers
  • Capped price system to prevent aged care recipients from being overcharged, allowing more care hours and assistance

Independence at home

The Support at Home system places a strong emphasis on independence. Clients managing aged care at home will have immediate access to assistive technology and home modifications through the new Assistive Technology and Home Modifications (AT-HM) Scheme. This separate funding scheme means that care recipients no longer need to save their package funds for these supports.

The AT-HM scheme will cover prescriptions, item purchases, delivery, and installation. Additionally, extra funding is available for restorative care and end-of-life care, with up to $25,000 provided over a 12-week period, as needed.

What are the fees?

Contributions in the Support at Home 2025 system differ from the Home Care Package. The new program is designed to help keep people at home and out of hospital. Services are divided into three categories: clinical care, independence, and everyday living.

  • Clinical care (e.g., nursing and physiotherapy): Fully funded by the government across the aged care system to help keep care recipients healthy and active
  • Independence services (e.g., personal care): Moderately funded, reflecting their importance in maintaining independence
  • Everyday living services (e.g., cleaning and gardening): Attract higher contribution rates, as these are not typically covered by government funding

Fees will depend on your funding level and personal circumstances (whether you are a full pensioner, part pensioner, or self-funded retiree). However, under the no worse off principle, current Home Care Package recipients will not pay more when they move to the Support at Home program.

When do the changes take effect?

The Support at Home system will take effect from 1 November 2025. This allows time for care recipients, carers, service providers, and My Aged Care to prepare for the transition to the new aged care at home program.

While the system is changing, it is expected that recipients will receive more comprehensive, high-quality care under Support at Home. These reforms aim to enhance the level of support available to you at home.

For more information, visit the Department of Health’s website or sign up for the online webinar.

How to resolve your Trilogy Care complaints

complaints escalate

At Trilogy Care, we’re committed to delivering the best support possible as your Home Care Package provider. We understand that issues can occasionally arise, and when they do, we take them seriously, working quickly to resolve them.

How we handle complaints

When we receive a complaint, we immediately begin working on a resolution. Our management team investigates the issue to identify any factors that contributed to the problem, ensuring we address any organisational improvements required.

Resolving your concerns

If you have a concern, the best way to start is by contacting your Care Partner directly. They are ready to listen and provide solutions to most issues. If your Care Partner can’t resolve the concern, they can help you escalate it further.

How to escalate a complaint

If your concern hasn’t been resolved, you can submit a complaint through our online feedback form. This is the most effective way for us to review your issue in detail and provide a tailored solution. If you’re unable to lodge the complaint yourself, your Care Partner can assist.

For further guidance, refer to our aged care complaint guide. We’re here to support you throughout the process.

What happens next?

Once you submit a formal complaint, you’ll receive a confirmation from us. We’ll respond with a detailed plan of action within 28 days, outlining the steps we’re taking to resolve your concerns. If further clarification is needed, you’ll have the opportunity to respond, and we’ll continue working with you until the matter is resolved.

Additional support

If your issue requires more than a discussion, you can bring in additional parties, such as family members or third-party organisations, to help resolve it. If you’re not satisfied with the outcome, we recommend contacting an independent advocacy service like OPAN, which provides free support for older Australians.

Trilogy Care can help

For the fastest resolution, we recommend starting with a conversation. Call your Care Partner or reach out to our team at 1300 459 190 to discuss your concerns. Often, a quick conversation can resolve an issue before the need for formal complaints.

You can also contact us through our website by filling out the contact form here. Our team will promptly review your message and work with you to find a solution. We encourage you to reach out—most issues can be resolved quickly with a direct conversation.

Let us work with you to ensure your care experience remains positive and supportive.

Events for seniors – How to get involved

events for seniors seniors events

Community and social events play a vital role in the lives of older Australians, especially for those living alone. Engaging with others and participating in activities can greatly enhance your wellbeing. Whether it’s a small, interactive gathering or a larger event filled with valuable information and activities, there’s something for everyone.

What events are available?

There are a wide variety of events that cater to different interests and health needs, such as:

  • Health and activity sessions – Join classes that promote fitness and wellbeing through light exercise and other activities
  • Educational classes – Learn new skills, such as computer and internet basics, to stay connected and engaged
  • Senior centres – Participate in a variety of activities, from language lessons to yoga, board games, art, and more
  • Community parties – Local councils often host events for older Australians, such as Christmas celebrations
  • Expos – Find out more about the aged care services available to you and other helpful resources

How to find events

Each state and territory promotes upcoming events for older people in its own way. Depending on where you live, event details can be found on your state government’s website or through services like Eventbrite.

Here are some helpful links:

StateCarer Gateway Provider
QueenslandSeniors event calendar
New South WalesSeniors festival
VictoriaSeniors festival
Western AustraliaSeniors events
South AustraliaSeniors events
TasmaniaActivities in your area
Northern TerritorySeniors event calendar
Australia Capital TerritorySeniors activities

Other avenues such as  COTA (Council on the Ageing), local council pages, or Eventbrite also provide event options.

Using COTA

COTA is a government-funded organisation that advocates for older Australians. It also offers a comprehensive list of events tailored specifically to seniors. Each state has its own COTA website, allowing you to view events relevant to your location.

To learn more, visit COTA and select your state to explore upcoming events.

Seniors month festivals

Several states celebrate Seniors Month with special festivals. From October 1 to 31, Queensland and Victoria host senior festivals, while Tasmania celebrates Seniors Week from October 14 to 20. South Australia also marks its Week of Ageing Well from October 1 to 7.

These festivals offer a range of activities, including concerts, guided tours, film festivals, communal lunches, and workshops. Whether you’re exploring new interests or just want to enjoy a day out, these events have something for everyone.

Attending events

If you receive a Home Care Package, you may be eligible for assistance in finding and attending senior events. If transportation is an issue, contact your care partner to discuss available options. Alternatively, you can reach out to service providers like Careseekers to arrange transport.

Want to know more about how Trilogy Care can help connect you with community events? Call our team on 1300 459 190 or contact us here. You can also explore our lifestyle blogs for more event details and tips.

Carer Gateway – support for carers

Carer Gateway

Carers are a crucial part of the aged care system. Without them, it would be impossible to provide the support needed by care recipients nationwide.

However, it is important to remember that carers are people too and should also have access to the support they need. Working in the aged care industry can be a rewarding experience but also one that is mentally and emotionally draining. This makes it vital that support workers are able to access resources that assist them in receiving the support they need.

To this end, many useful services have been created and implemented for carers. These include Carer Gateway and Wellways, initiatives designed to provide support for carers.

What is Carer Gateway?

Carer Gateway is a free government service that provides assistance to carers. A wide range of services are available, depending on each support worker’s specific needs. Carer Gateway is available for all support workers, regardless of age or support type.

Whether you’re looking to improve your skills as a carer or access emotional support, Carer Gateway is a service worth investigating.

How can Carer Gateway help?

Carer Gateway understands that support work can be a challenging task. In order to assist care providers, Carer Gateway has worked to establish several free services.   These include:

  • Support groups – Carer Gateway can connect you to in-person or online peer support groups, where you can discuss problems, achievements, and goals with similar people
  • Counselling – If you are experiencing negative emotions as a result of your support work, Carer Gateway can connect you with in-person or phone counselling sessions
  • Coaching – Carer Gateway can put you in touch with professional coaches who can help you improve your care skills, create plans and goals for support, and discuss your experiences
  • Respite services – Should you find yourself in a scenario wherein you cannot provide support work (such as an injury), Carer Gateway offers emergency respite. Their team will organize temporary care while you are unavailable
  • Support Packages – Carer Gateway can help you organise additional support, such as transportation or respite
  • Skill Courses – A number of courses have been created to assist with your support work

Each of these services can be accessed independently whenever required. In the event you are feeling overwhelmed, or you get sick or injured, Carer Gateway can connect you with the resources you need to organisation continued support for your care recipient.

Even the best support workers can fall ill or become burned out. In the aged care space, it is crucial to have reliable backups in place should you be unavailable to assist a care recipient. Carer Gateway is your go-to resource for planning future respite and additional care options.

Available service providers

Each state has different organisations in place to provide Carer Gateway services. Below is a list of the service providers in each state:

StateCarer Gateway Provider
QueenslandWellways
New South WalesWellways
The Benevolent Society
Carers NSW
Live Better
VictoriaMerri Health Community Services
Western AustraliaCarers WA
South AustraliaCarers SA
TasmaniaCare2Serve
Northern TerritoryCarers NT
Australia Capital TerritoryCarers ACT

Each organisation is responsible for delivering support services to care workers in its region, preventing any one organisation from being overloaded with requests for assistance.  It also means that services can be provided from local resources.

The organisations selected to pair with Carer Gateway have been selected due to their exemplary care records. Furthermore, each of these organisations is either a government run entity or a not-for-profit, meaning your needs will always be prioritised.

Emergency assistance

One of the most critical features of Carer Gateway is the emergency assistance that is offered. While emergencies are always unexpected, having a plan in place can help to prevent the worst outcomes.

Carer Gateway has tools available to assist you with emergency planning.

Using Carer Gateway

To access Carer Gateway, call 1800 422 737 between 8 AM and 5 PM, Monday through Friday. A staff member will then walk you through the registration process.

You can also request the Carer Gateway team contact you by completing this form.

Alternatively, you can visit the Carer Gateway website to learn more.

Trilogy Care can help

Trilogy Care understands that support work can be challenging work. Carer Gateway is one resource available to you as a carer whenever you need support.

Additionally, Trilogy Care has many resources available to support you. Our website contains a number of helpful blogs and articles. We have also created a FAQs page for common inquiries we receive.

Alternatively, you can contact us at any time on 1800 214 794 or visit our website to contact us.