Struggling to understand Support at Home? View our case studies!

Support at Home case studies, aged care case studies, Trilogy Care case studies

With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you.

These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes.

Whether you’re a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life.

Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model.

These case studies are designed for:

  • Clients transitioning from a Home Care Package
  • Families supporting someone in aged care
  • People preparing to enter care after 1 November 2025
  • Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead.

Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions.

These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.

The restorative care pathway: Is it just for falls?

Restorative Care Pathway, restorative care partner, short-term care pathway

When people hear about the restorative care pathway in the new Support at Home program, they often assume it’s just for recovering from falls or physical injuries. While it certainly helps in those situations, the restorative care pathway is much more than that. It’s a short-term, targeted program designed to help you regain or improve your independence after any change in health or ability.

Let’s explore what the restorative care pathway really offers and who can benefit.

What is the restorative care pathway?

The restorative care pathway is a short-term support pathway under Support at Home that gives you access to up to 12 weeks of intensive allied health and nursing services. In some cases, it can even be extended by another four weeks.

It’s aimed at helping you:

  • Regain strength, function or mobility after illness, hospitalisation or a fall
  • Manage a new or worsening health condition
  • Build confidence to return to everyday activities
  • Stay independent in your home for as long as possible

Rather than simply maintaining your current condition, the restorative care pathway focuses on improving it through tailored, professional support.

So, is it just for falls recovery?

No. While falls are a common reason people access the restorative care pathway, they’re just one of many scenarios where it can help.

Other examples include:

  • Recovering strength and stamina after a long illness or surgery
  • Improving balance and confidence after hospitalisation
  • Managing a newly diagnosed chronic condition, such as Parkinson’s or arthritis
  • Rebuilding everyday living skills after an extended period of reduced activity
  • Regaining independence after a mental health episode, such as depression or anxiety, that affected mobility or self-care

If you’ve experienced any functional decline, whether physically, cognitively, or emotionally, and there’s potential to improve, you may benefit from the restorative care pathway.

Who is eligible for the pathway?

Anyone who meets the following criteria could be referred for assessment:

  • Aged 65 or over (or 50+ for Aboriginal and Torres Strait Islander people)
  • Living at home, not in permanent residential aged care
  • Has a short-term goal to improve or regain independence
  • Has a condition that can reasonably be improved with targeted therapy and support

Your restorative care partner or assessor will help determine if the restorative care pathway is the right fit for your needs.

How does it work?

Once approved, you’ll work with a restorative care partner – a health professional who coordinates your care. Together, you’ll create a personalised goal plan, which may include:

The aim is to meet your goals within the program’s timeframe, helping you regain independence and confidence.

Don't forget the restorative care pathway

The restorative care pathway is a fantastic opportunity for older Australians to improve their health, confidence and quality of life after a setback. It’s not just about falls; it’s about giving you the support you need to bounce back, whatever the cause of your decline.

If you think you or a loved one could benefit from the restorative care pathway, speak to your care partner or care coordinator about a referral today, or call us on 1300 459 190 to learn more.

Real client stories: How Trilogy Care makes a difference

Trilogy Care client stories, Trilogy Care review, Trilogy care testimonial, aged care review

Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

What is respite care? respite care short-term care respite

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

  • In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
  • Community-based respite: Structured day programs offering social activities and meals
  • Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

  • Respite care will fall under the Independence support category
  • Clients will use their quarterly budget to fund respite services
  • All respite must be listed on the government-approved Service List
  • Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.

Friendship as a form of care – celebrating International Day of Friendship

International Day of Friendship, friends, aged care friendship

In November 2025, the Support at Home program will become the new foundation for in-home aged care across Australia. This shift will bring renewed focus to what meaningful care looks like—not just in services delivered, but in the human relationships that support wellbeing. That’s why the International Day of Friendship 2025 is more than just a date on the calendar.

The event is a reminder that friendship is a form of care, one that matters just as much as assistive technology or domestic support. For older Australians living independently at home, and for their families and care partners, friendship is often the invisible thread that holds care together.

Friendship in the Support at Home community

Under the Support at Home program, clients will work with care partners and care coordinators to build a flexible care plan, funded by quarterly budgets and tailored to individual goals. But beyond those structures, there’s something deeply human at play: the connections we build with those around us.

Friends in aged care settings can take many forms:
• A companion who joins you on a morning walk
• A neighbour who checks in with a friendly smile
• A support worker who remembers your stories and makes time for a chat
• A fellow client you see at community group activities

These relationships don’t just fill time. They build trust, reduce loneliness, and support emotional and cognitive health. In fact, studies show that strong social networks among older people are linked to slower functional decline, reduced hospital admissions and improved overall wellbeing. As we celebrate International Day of Friendship we are reminded of how important community and friendships are in our lives.

For families and caregivers: friendship provides comfort and continuity

For families supporting someone receiving aged care, peace of mind is often tied to connection. It’s not just about knowing your loved one is safe—it’s about knowing they’re seen, heard, and emotionally supported.

When aged care friendships are present, whether it’s a familiar care worker or a social group that feels like family, families feel more confident. They know their loved one is part of a wider Support at Home community, not navigating ageing in isolation.

This is especially true for clients who live alone or have limited family contact. For them, friendship may come through regular check-ins, phone conversations, or the consistent presence of a support worker who becomes a trusted part of daily life.

The role of friendship in healthy ageing

From an aged care perspective, friendship aligns closely with the goals of Support at Home and Home Care Packages. The program is designed to help older Australians live independently for longer, but that independence isn’t just physical, it’s social and emotional too.

International Day of Friendship 2025 reminds us that friendship supports:
• Confidence to engage in the community
• Reduced feelings of isolation, anxiety and depression
• A greater sense of purpose and motivation
• Better adherence to routines, including appointments and self-care

These are not fringe benefits, they’re essential outcomes. And they’re often delivered not through services, but through the relationships built around those services.

Friendship is a form of care at Trilogy Care

At Trilogy Care, we believe care is most powerful when it’s personal. That’s why we support every client’s right to build meaningful relationships, whether through social support visits, transport to group events, or simply allowing time for conversation during care routines.

Our team understands that friends in aged care aren’t an ‘extra’ but rather a core part of ageing well at home. We encourage families and care partners to talk with us about how connection and companionship can be included in the care plan.

This International Day of Friendship, we celebrate the carers who show kindness, the neighbours who drop by, the old friends who still call, and the new connections waiting to be made.

Because at every stage of life, friendship is care.

If you’re looking to connect more with your community and the people around you, get in touch with Trilogy Care today on 1300 459 190.

Family-first care: How Trilogy Care supports families

International Day of Families 2025 Trilogy Care Family family-first

At Trilogy Care, we understand that aged care is about more than just services — it’s about people, relationships and the families who support their loved ones every day. As we mark International Day of Families 2025, we’re proud to celebrate the vital role families play in helping older Australians live safely and happily at home. Our family-first care sets us apart, as we engage more than our care recipients, we include your family in your care. 

A family-first approach to aged care

For many older Australians, the desire to remain living in their own home is closely tied to family. Home is where precious memories are made, whether through family gatherings, shared meals and everyday moments that bring comfort and connection.

At Trilogy Care, we believe that supporting older people also means supporting the people who care about them. That’s why we work closely with families to ensure they feel informed, involved and empowered throughout the aged care journey.

How we help families feel supported

We know that caring for an ageing loved one can be both rewarding and challenging. Our approach is designed to make things easier for families, giving them more choice and control while providing expert guidance and practical support. By enabling family-first care, we can ensure our care recipients are receiving the care and support they need to thrive.

Here’s how we put families first:

Self-management options

Families can choose to self-manage their Home Care Package (or Support at Home funding from July 1, 2025), which allows them to select their own support workers, organise services and manage their budget — all with Trilogy Care’s ongoing support.

Clear communication

We keep families informed with regular updates, transparent budget statements, and a dedicated Care Partner to answer questions and provide guidance.

Flexible care plans

Every person’s care needs are different. We tailor care plans to suit the individual and their family’s preferences, with the flexibility to adjust services as needs change.

Reliable support team

Our experienced team is here to help families navigate the aged care system and make informed decisions about care and services.

Families at the heart of care

When families are supported, everyone benefits. Research shows that family involvement improves care outcomes, promotes independence and supports emotional wellbeing.

By providing personalised, flexible in-home care, we help older Australians maintain their independence while staying connected to the people who matter most. Our goal is to make aged care simpler, less stressful and more empowering for both care recipients and their families.

Supporting families, every step of the way

This International Day of Families, we celebrate the strength, care and love that families bring to the lives of older Australians. At Trilogy Care, we’re proud to walk alongside families, offering the tools, services and support they need to help their loved ones live well at home.

Want to learn how Trilogy Care can support your family or how to access family-first care?

Contact us today on 1300 459 190 to find out how we can help you make the most of your Home Care Package.

Nutritious and simple lunch ideas for older people

lunch ideas for older people healthy food options for older people

As we age, eating well becomes one of the most important ways to support our health, energy and independence. A balanced lunch can help maintain strength, improve memory, and even reduce the risk of illness. Whether you’re preparing meals for yourself or a loved one, it’s helpful to have a few go-to lunch ideas that are easy to prepare, gentle on the digestive system and packed with flavour.

Here are some easy, nourishing and delicious healthy food options for older people to enjoy at lunchtime:

Quinoa and vegetable stir-fry

Quinoa is a soft, high-protein grain that’s easy to chew and packed with nutrients. Stir through lightly cooked vegetables like capsicum, carrots and broccoli for a hearty, colourful lunch. Add a drizzle of olive oil and your favourite herbs for extra taste. You can view the full recipe here.

Chicken and avocado wrap

Using a soft wholemeal wrap, fill with shredded grilled chicken, avocado slices, lettuce and tomato. Avocados provide healthy fats, while chicken is a great source of lean protein—perfect for supporting muscle strength in older adults. The full recipe is available on this site.

Lentil and vegetable soup

This warm and comforting option is rich in fibre and plant-based protein. Lentils combine beautifully with carrots, celery, spinach and tomato for a filling meal that’s kind on the stomach and great for colder days. Click here for the full recipe.

Tuna and white bean salad

A refreshing salad of tuna, white beans, red onion and fresh herbs offers omega-3s and plenty of protein. Drizzle with lemon juice and olive oil and serve on a bed of greens or with wholegrain crackers for a simple, nutrient-rich lunch. For more details on the recipe, view this site.

Greek yoghurt parfait

For a lighter midday meal, layer Greek yoghurt with fresh berries, a few nuts or seeds, and a touch of honey. It’s one of the easiest healthy food options for older people, especially those with smaller appetites. See the full recipe here.

Soft chicken salad wrap

Shredded cooked chicken, Greek yoghurt (or light mayo), celery and a dash of lemon make a creamy, satisfying chicken salad. Wrapped in a soft tortilla, it’s easy to chew and perfect for on-the-go lunches. This classic recipe can be viewed here.

Roasted vegetable couscous

A colourful mix of roasted vegetables like zucchini, pumpkin and eggplant pairs perfectly with couscous. Add chickpeas for protein and top with a light vinaigrette. It’s a vibrant, fibre-packed option ideal for a healthy ageing diet. For more details on this healthy meal, follow this link.

Easy lunch ideas with Trilogy Care

These lunch ideas aren’t just tasty—they’re also practical, easy to prepare, and supportive of a wide range of dietary needs. Choosing the right healthy food options for older people can go a long way in boosting mood, energy and wellbeing.

Whether you’re caring for a loved one or planning your own meals, variety and nutrition are key. Don’t forget to stay hydrated and adjust meal textures if chewing or swallowing is a concern.

Need help with meal planning or aged care support at home? Our team at Trilogy Care is here to help you live well, your way.

How can I save with Trilogy Care?

cost of living save money Trilogy Care

As we move further into 2025, the rising cost of living continues to be a challenge for many Australians. In times like these, finding ways to save can make a significant difference. If you receive aged care support, self-managing your Home Care Package, or accessing our Self Managed PLUS management level,  could be an excellent way to reduce costs while maintaining quality care.

If you’re interested in learning how to save with Trilogy Care, consider attending one of our free Home Care Package information sessions being held across the country.

What is Trilogy Care?

Trilogy Care is Australia’s fastest growing Home Care Package provider, connecting older Australians with the support they need to live independently at home. A Home Care Package is a government-funded program designed to help older individuals access a range of services tailored to their unique care needs.

Our experienced team offers personalised care planning, budget management, and optional support coordination. With Trilogy Care, you can maximise your Home Care Package through flexible self-management options.

Self-managing provides:

  • Increased care hours through lower management fees and competitive service rates
  • Flexibility to design your care plan and budget with a dedicated care partner
  • Greater control over how your funds are spent
  • Freedom to choose services and support workers at rates that suit you

This approach empowers you with choice, control, and independence, backed by a compassionate team of industry experts.

How does self-management save money?

Self-management offers greater choice, value, and flexibility compared to traditional aged care services. With Trilogy Care, you can self-manage your Home Care Package for just significantly less, allowing you to allocate more of your budget directly to your care – exactly what is needed with the cost of living crisis.

You’ll also have the freedom to:

  • Negotiate rates with your support workers
  • Switch service providers at any time
  • Customise your care to suit your budget and preferences

This flexibility ensures you receive the best value and control over your Home Care Package.

What other advantages does self-management offer in the cost of living crisis?

Beyond the financial benefits, self-management with Trilogy Care gives you greater control over your care. You can:

  • Choose your own care workers
  • Select the support services that best meet your needs
  • Tailor your care plan to reflect your individual preferences and lifestyle

We cover all of this and more in our Home Care Package information sessions.

What is involved in a Home Care Package information session?

If you’d like to learn how a self-managed Home Care Package can help you save money and reduce cost of living pressures, join one of Trilogy Care’s free information sessions.

These sessions help local communities:

  • Understand the different Home Care Package options available
  • Discover how self-management can support your independence, health, and financial well-being
  • Learn practical tips on making the most of your Home Care Package

How can I save money today?

To find out when our next events are happening, visit the events page on our website. You can also call us on 1300 459 190 to speak with one of our friendly team members about how to start saving.

Come along and discover how to Take Trilogy Care of Yourself!

Discover the benefits of in-home care – it’s support worth sharing

Share the Care Support worth sharing

At Trilogy Care, we are committed to providing high-quality, in-home care that empowers you to live independently and comfortably. We believe that enabling you to self-manage your Home Care Package provides greater freedom, choice, and flexibility. This approach to aged care has significantly improved the lives of everyone we work with —it’s support worth sharing.

What are the benefits of receiving in-home care?

Choosing in-home care over residential aged care offers a range of meaningful benefits, including:

  • Value – With Trilogy Care, you’ll gain more care hours through our lower fees
  • Independence – Trilogy Care empowers you to stay in control of your life while remaining in the comfort of your own home
  • Freedom – Our care recipients have the freedom to select the support services and care workers that best suit your needs
  • Choice – You have the choice to live your life your way, with support tailored to your preferences
  • Control – Trilogy Care helps you take charge of your Home Care Package by tailoring services to fit your lifestyle
  • Safety – We ensure your well-being through comprehensive police checks and strict compliance requirements
  • Flexibility – Your support services can be adjusted at any time to suit your changing needs
  • Connection – Stay connected by inviting friends and family into the Trilogy Care community

Empowering you through self-management

At Trilogy Care, we empower you to take control of your care through our self-management model. Whether you choose a Self Managed or Self Managed PLUS package, you remain in control of your care and support.

Your dedicated care partner is always available to offer guidance and budgeting advice, ensuring you get the most from your Home Care Package. However, you retain full control, meaning you can adjust your care whenever you wish. With self-management, you can achieve a level of care that truly enhances your quality of life—support worth sharing with your loved ones.

Partners who work for you

We understand that the services you rely on—whether it’s meal deliveries, allied health support, or finding care workers—are crucial to effective self-management. That’s why we collaborate with trusted partners to provide valuable additions to your Home Care Package.

Trilogy Care also works to secure exclusive discounts for our care recipients. Recent offers from Cookaborough, Plena, and Lite n’ Easy have provided great savings, and these benefits are worth sharing with friends and family who may also enjoy reduced costs.

Trilogy Care for your loved ones

At Trilogy Care, we are dedicated to delivering the highest quality of care and support. If you have friends or family who could benefit from in-home care, consider introducing them to Trilogy Care – it’s support worth sharing.

Through our Share the Care program, we reward anyone who refers others to our services. For every successful referral, you’ll receive a $100 Bill Fairy voucher as a thank you. Please note, terms and conditions apply.

Want to learn more about our referral program or Trilogy Care services? Give us a call on 1300 459 190 or visit our website today.