How to resolve your Trilogy Care complaints
At Trilogy Care, we’re committed to delivering the best support possible as your Home Care Package provider. We understand that issues can occasionally arise, and
Category: Managing your Home Care Package
What is your Home Care Package budget?
Every person with a Home Care Package is given a budget based on their care needs and package level. This budget covers the total funds
Aged care volunteers - what is the ACVVS Volunteer Scheme?
As of the 1st of July 2023, The Aged Care Volunteer Visitors Scheme (ACVVS) replaced the Community Visitors Scheme (CVS). The ACVVS aims to provide
A guide to level 4 Home Care Packages
Understanding the options for home care services can be overwhelming, especially with the various levels of Home Care Package available. This guide aims to provide a comprehensive overview of the level
What are Home Care Package unspent funds?
Unspent funds—what are they, and why are they important? Every Home Care Package recipient will eventually have unspent funds in their account. Knowing what these
Understanding the 2024 Home Care Package funding increase
In welcome news to care recipients, the Federal Government have announced an increase to the Home Care Package subsidies and supplements, effective 1 July 2024.
Income Tested Fees
If your income is above a certain threshold, your home care package provider must collect a fee on behalf of Services Australia. Here are the details.
Ensuring your invoices and reimbursements are paid quickly
At Trilogy Care, we understand how important timely payments are, and we strive to process and pay invoices within 7 to 10 days of submission.
Introducing the Trilogy Care Portal: an online service platform for care recipients
Trilogy Care is thrilled to announce the launch of our new online service platform, the Trilogy Care Portal. This innovative platform gives you greater control
What qualifications do my carers need?
If you self-manage your home care package your carers will need the right qualifications and compliance checks - this is what they will need.