Managing your Home Care Package Archives - Page 2 of 6

Trilogy Care - Supporting your community

Access to quality Home Care Packages shouldn’t depend on where you live. Yet, for many older Australians in rural and regional areas, finding the right support can be a challenge. Trilogy Care’s Community Managed Partner Program is designed to change that—empowering local communities to take control of aged care services and ensuring residents receive the support they need to remain independent at home.

Bringing Home Care Packages to regional communities

The Community Managed Partner Program is a community-led approach to delivering Home Care Package services where larger providers may not operate. By partnering with local advocates and leaders, Trilogy Care helps establish self-sustaining aged care solutions tailored to each community’s unique needs.

How the program supports aged care communities

Locally delivered Home Care Packages
Trilogy Care works closely with community leaders to build and manage locally operated aged care services under Home Care Packages. This ensures older Australians can access the in-home support they need while staying connected to their local community.

Boosting local economies and social connections
By keeping aged care services within the community, the program creates local employment opportunities, retains funding locally, and reinvests surpluses into community-driven initiatives. This not only enhances care services but also strengthens the social and economic fabric of rural and regional towns.

Comprehensive support for Community Partners
Setting up a community-based aged care service can be complex. That’s why Trilogy Care assists with establishing not-for-profit entities, providing the tools and guidance needed to coordinate Home Care Package services effectively. From managing care plans to promoting health, safety, and independence, we ensure every community has the support it needs.

Ensuring no community is left behind

Many rural and regional areas struggle to attract Home Care Package providers, leaving residents with limited choices. Trilogy Care’s Community Managed Partner Program fills this gap by enabling communities to deliver aged care services locally, ensuring older Australians receive the high-quality, in-home care they deserve—no matter where they live.

If you’re interested in bringing sustainable Home Care Package services to your community, contact Trilogy Care today on 1300 459 190 or via our website to find out how we can support you.

Why more Australians are choosing in-home care over residential aged care

For many older Australians and their families, choosing the right care option can be a challenging decision. While residential aged care has long been considered the default choice, in-home care is becoming an increasingly popular alternative—allowing older people to receive professional support while staying in the comfort of their own home.

With greater flexibility, independence, and emotional well-being, in-home care is proving to be a preferred option for those who want to maintain their lifestyle while receiving the care they need.

The comfort of home matters

Home is more than just a place to live—it’s where we feel safe, surrounded by familiar routines, personal belongings, and cherished memories. The thought of leaving that behind for an aged care facility can be daunting for many older Australians.

With in-home care, individuals can continue to live in a space they know and love, maintaining their daily routines while receiving tailored support that fits their lifestyle. Whether it’s waking up at their usual time, relaxing in their favourite chair, or staying close to neighbours and family, being at home contributes to emotional and physical well-being.

Care that fits your needs

One of the biggest advantages of in-home care is that it’s completely tailored to individual needs. Unlike residential aged care, which operates on standardised schedules and shared resources, in-home care provides one-on-one support that evolves as needs change.

From assistance with daily tasks like cooking and personal care to more specialised support for health conditions, in-home care ensures that individuals receive exactly the help they need—nothing more, nothing less. This flexibility allows for better care outcomes and a higher quality of life.

A more affordable option

Cost is often a major consideration when choosing between in-home care and residential aged care. While the upfront costs of in-home care might seem high, it often becomes a more cost-effective solution in the long run.

Instead of paying for a full suite of services (as is required in residential aged care), in-home care allows individuals to choose only the services they need, making it a more budget-friendly and customisable option. Plus, with government funding and Home Care Packages available in Australia, in-home care is more accessible than many people realise.

Maintaining strong family connections

One of the biggest concerns about residential aged care is that it can sometimes create distance between individuals and their families. Visiting hours, structured schedules, and location constraints can make regular visits more challenging.

With in-home care, families can stay actively involved in their loved one’s care—whether it’s through frequent visits, participating in daily activities, or being part of the care planning process. This ongoing involvement helps maintain strong emotional bonds and ensures older Australians continue to feel connected and supported.

Enhanced emotional and mental well-being

Moving into residential aged care can be an emotional adjustment. It’s not uncommon for older Australians to experience feelings of isolation, anxiety, or loss of independence when transitioning to a facility-based setting.

In-home care helps preserve a sense of normalcy and stability. Being surrounded by familiar faces, cherished belongings, and the comforts of home contributes significantly to emotional well-being. Additionally, maintaining a level of independence—whether it’s choosing their daily routine or staying involved in their community—can boost self-esteem and mental health.

Trilogy Care will support you

Every person’s care journey is unique, but for many Australians, in-home care is the best way to stay independent, comfortable, and connected while receiving the support they need.

If you’re exploring aged care options for yourself or a loved one, Trilogy Care is here to help. Give us a call on 1300 459 190 or visit our website to learn more about how in-home care can work for you.

How can I save with Trilogy Care?

As we move further into 2025, the rising cost of living continues to be a challenge for many Australians. In times like these, finding ways to save can make a significant difference. If you receive aged care support, self-managing your Home Care Package, or accessing our Self Managed PLUS management level, could be an excellent way to reduce costs while maintaining quality care.

If you’re interested in learning how to save with Trilogy Care, consider attending one of our free Home Care Package information sessions being held across the country.

What is Trilogy Care?

Trilogy Care is Australia’s fastest growing Home Care Package provider, connecting older Australians with the support they need to live independently at home. A Home Care Package is a government-funded program designed to help older individuals access a range of services tailored to their unique care needs.

Our experienced team offers personalised care planning, budget management, and optional support coordination. With Trilogy Care, you can maximise your Home Care Package through flexible self-management options.

Self-managing provides:

Increased care hours through lower management fees and competitive service rates
Flexibility to design your care plan and budget with a dedicated care partner
Greater control over how your funds are spent
Freedom to choose services and support workers at rates that suit you

This approach empowers you with choice, control, and independence, backed by a compassionate team of industry experts.

How does self-management save money?

Self-management offers greater choice, value, and flexibility compared to traditional aged care services. With Trilogy Care, you can self-manage your Home Care Package for just significantly less, allowing you to allocate more of your budget directly to your care – exactly what is needed with the cost of living crisis.

You’ll also have the freedom to:

Negotiate rates with your support workers
Switch service providers at any time
Customise your care to suit your budget and preferences

This flexibility ensures you receive the best value and control over your Home Care Package.

What other advantages does self-management offer in the cost of living crisis?

Beyond the financial benefits, self-management with Trilogy Care gives you greater control over your care. You can:

Choose your own care workers
Select the support services that best meet your needs
Tailor your care plan to reflect your individual preferences and lifestyle

We cover all of this and more in our Home Care Package information sessions.

What is involved in a Home Care Package information session?

If you’d like to learn how a self-managed Home Care Package can help you save money and reduce cost of living pressures, join one of Trilogy Care’s free information sessions.

These sessions help local communities:

Understand the different Home Care Package options available
Discover how self-management can support your independence, health, and financial well-being
Learn practical tips on making the most of your Home Care Package

How can I save money today?

To find out when our next events are happening, visit the events page on our website. You can also call us on 1300 459 190 to speak with one of our friendly team members about how to start saving.

Come along and discover how to Take Trilogy Care of Yourself!

Plena Healthcare – improving allied health in aged care

Plena Health allied health Plena Healthcare allied healthcare

Plena Healthcare is Australia’s largest allied health service provider, with over 1,300 therapists working across the country. They make it easier for aged care recipients to access tailored allied health services that align with their individual needs. As a proud partner of Trilogy Care, Plena Healthcare is delighted to offer care recipients an exclusive 10% discount on their services.

Plena Healthcare’s expert team is dedicated to listening, connecting, and nurturing care recipients. They focus on addressing each individual’s needs through a holistic approach to healthcare.

Plena Healthcare was established through the merger of several expert organisation, with the goal of improving allied healthcare for Australians. With more than 30 years of experience in their respective fields, they deliver quality care designed to enhance your quality of life and maintain independence.

What services do they offer?

Plena Healthcare specialises in a wide range of allied health services, including:

Their highly qualified team can provide these services at a time and place that suits your lifestyle, including in-home care. Every team member holds the necessary certifications, insurance, and a current national police check for your peace of mind.

Physiotherapy for long-term solutions

Plena Healthcare understands the immense value of physiotherapy in enhancing the quality of life for older Australians. Whether you’re experiencing mobility challenges or balance concerns, physiotherapy can play a key role in maintaining your independence and wellbeing.

Here are three significant benefits of physiotherapy for older individuals:

Preventing falls and injuries
As we age, maintaining balance and mobility becomes increasingly important. Physiotherapy can help strengthen muscles, improve coordination, and boost confidence to reduce the risk of falls and related injuries.
Promoting heart health
Regular physiotherapy can support better circulation and cardiovascular health, helping you stay active and feel energised.
Overcoming age-related challenges
From easing chronic pain to assisting with recovery after surgery or injury, physiotherapy addresses the physical challenges of ageing. It helps you stay mobile, achieve your personal goals, and enjoy an active lifestyle.

No matter your health needs, physiotherapy can offer tailored support to help you feel your best as you age.

Coverage across Australia

Plena Healthcare offers national coverage, delivering services to clients across regional, rural, and remote locations. With a workforce of over 1,300 allied health specialists, they are well-equipped to support clients regardless of location.

What’s on offer for care recipients?

As a Trilogy Care client, you can enjoy a 10% discount on Plena Healthcare services. Simply arrange your appointment through your care partner or care coordinator, who will assist with applying the discount to your service.

For additional information about Plena Healthcare’s services, visit their website here. Alternatively, contact your care partner or reach out to Trilogy Care directly on 1300 459 190. You can also connect with us via our website at anytime.

Better care, brighter futures: 2025 and beyond

2025 Trilogy Care update new year changes

As the New Year begins, we at Trilogy Care are looking ahead to explore how we can continue to enhance aged care for you. One of the most significant changes coming up is the Support at Home program, and we’re here to keep you updated and informed every step of the way.

We’re also making exciting improvements to our day-to-day services. From upgrading the Trilogy Care Portal to introducing new initiatives, everything we’re doing is focused on improving your experience as a care recipient.

Support at Home – helping you transition

On 1 July 2025, the Support at Home program will officially replace Home Care Packages. If this sounds overwhelming, don’t worry—Trilogy Care is here to guide you through the transition and ensure it’s as seamless as possible.

For those already receiving a Home Care Package, the “No Worse Off” principle guarantees you’ll retain your current care hours, funding, and services. Your wellbeing remains our top priority.

Have questions or concerns? Our team is always here to help and provide the information you need.

Trilogy Care Portal: easier, faster, better

We’ve been working behind the scenes to upgrade the Trilogy Care Portal, making it even easier for you to self-manage your care.

Here’s what’s new:

Improved budget visibility so you can see exactly where your funds are going
Faster payments for greater convenience
Simplified access to forms to save you time

These updates are part of our ongoing commitment to delivering a smoother, more efficient experience for you.

The Single Assessment System

In late 2024, the aged care assessment process underwent a big change. The introduction of the Single Assessment System (SAS) combines ACAT and RAS assessments, the old assessment systems, into one streamlined process.

With the SAS, you’ll benefit from:

A more effective way of identifying your care needs
Reassessments with the same organisation, so you don’t have to retell your story

This change makes accessing the right care simpler and less stressful for you.

Home Care Academy: expanded learning opportunities

Our Home Care Academy, launched in 2024, provides a free, valuable online learning resource for care recipients, their families, and carers. As we move into 2025, we’re adding even more courses to help you stay informed and empowered.

We’ll keep you updated on new courses and how they can benefit you.

Looking ahead to 2025

2025 is set to be a transformative year for aged care, and Trilogy Care is here to support you every step of the way.

From the introduction of Support at Home to exciting improvements in our Portal, Home Care Academy, and assessment systems, we’re focused on ensuring your experience continues to improve. As always, if you need assistance contact your care partner, call 1300 459 190, or send us a message on our website.

Thank you for being part of the Trilogy Care community. Together, we’re building a brighter future for aged care.

What is the AT-HM Scheme for care recipients?

With the introduction of the Support at Home program, assistive technology and home modifications can be funded separately through the Assistive Technology and Home Modifications Scheme (AT-HM). As such, it’s important to understand the updated list of inclusions and exclusions under this scheme.

Trilogy Care has created a list for you to refer to below.

What are the inclusions?

The Department of Health and Aged Care has published a detailed list of items covered under the AT-HM Scheme. These inclusions fall into three main categories:

Low risk: Everyday products that are simple, low-cost, and do not require a prescription or customisation
Under advice: Low-risk items that may benefit from professional advice to ensure correct selection, installation, or more
Prescribed: Items requiring a prescription from a qualified health professional

Be aware of conditional inclusions

Some items are conditionally included, meaning they require additional eligibility criteria before funding is available. For example, some older individuals with incontinence may qualify for the Continence Aids Payment Scheme (CAPS) to cover costs. Once CAPS funding is exhausted, these items can then be purchased using the AT-HM Scheme.

What is excluded?

Items that cannot be funded through the AT-HM Scheme are classified as exclusions. These are divided into two categories:

Currently funded by others: Items already funded under other Support at Home streams (e.g., wound care products, funded under Nursing Care) or through other government programs (e.g., primary health care or specialised schemes)
Out of scope for participants: Includes general household expenses, workplace items, children’s items, and products for public transport use

For a comprehensive list of inclusions and exclusions, please visit the the Department of Health’s website.

Trilogy Care is committed to supporting you through these changes. If you have any questions or need assistance, don’t hesitate to contact your care partner. If you aren’t with Trilogy Care yet, contact us on 1300 459 190 or contact us via our website for assistance.

Discover Cookaborough – A fresh approach to meal delivery

Finding high-quality, reliable meal options has long been a challenge for Home Care Package recipients. Cookaborough is here to change that, delivering an extensive range of ready-made meals directly to your door.

A meal delivery service for Home Care Package recipients

Cookaborough was created to ensure Home Care Package recipients can enjoy the meals they want in the comfort of their home. Through its intuitive platform, food delivery services offer a curated menu of delicious, ready-made meals that care recipients can choose from fortnightly.

Whether you’re craving a specific cuisine, seeking something local, or need meals tailored to your dietary requirements, Cookaborough offers options to suit every taste.

Experience the taste of home

Cookaborough partners with premium food preparation services, providing an impressive variety of menus. Whether you’re yearning for Greek, Indian, Italian, Thai, Chinese, or other cuisines, Cookaborough connects you to the flavours you love.

Relive the comfort and joy of your favourite meals from home.

What are care recipients saying about Cookaborough?

Don’t just take our word for it—here’s what real Home Care Package recipients have shared about their Cookaborough experience:

Karren: “Consistently delicious food with a varied menu. So convenient to pick each week and enjoy the best restaurant-quality meals.”

Caroline: “Using Cookaborough both in Sydney and Melbourne. Great concept. Love Rhubarb in Sydney and Spoonful in Melbourne. So great to be able to deliver delicious meals to friends and family in need. I will definitely be ordering for my home too!”

Amanda: “I’m so glad this platform exists. It’s a great way to support small businesses and get access to really great food.”

Chin-Tao: “Accessing authentic, fresh Chinese meals is beautiful!”

Even more good news for care recipients!

Cookaborough has been designed to work seamlessly with Home Care Packages. Recipients only pay 30% of the meal cost upfront, ensuring your budget stretches further. The remaining 70% of the meal will be covered by your HCP budget.

Even better, Trilogy Care care recipients can enjoy a $20 voucher for their first order with Cookaborough. With Cookaborough’s payment structure, the discount means you can receive an order of us to $66 in value for free!

A new part of your Home Care journey

Cookaborough is revolutionising meal delivery for Home Care Package recipients, offering flexibility and choice to self-managed care recipients with Trilogy Care.

Enhance your diet, enrich your lifestyle, and bring more variety to your meals with Cookaborough.

To get started or for assistance signing up, call Trilogy Care at 1300 459 190 or visit our website. Order today and take advantage of this fantastic promotion!

International Day of People with Disabilities

On December 3 each year, the world comes together to observe International Day of People with Disabilities (IDPWD). This year’s theme, “Amplifying the leadership of persons with disabilities for an inclusive and sustainable future,” highlights the importance of inclusion and empowerment.

At Trilogy Care, while we are best known for our support for older Australians, we are proud to assist many individuals who identify as having a disability. We are dedicated to fostering an environment that meets the unique needs of every care recipient, including those with that may identify as having one or more disabilities.

Trilogy Care’s commitment to you

Before you start receiving self-management support through Trilogy Care, our team collaborates with you to create a tailored care plan based on your specific needs and circumstances. This ensures that the services you receive comprehensively address your individual requirements.

For care recipients who identify as having a disability, our commitment remains steadfast. We provide custom support services to help maintain independence and quality of life.

Disabilities faced by older Australians

It’s common for older Australians to develop age-related disabilities, such as dementia, vision impairment, diabetes, or osteoarthritis. At Trilogy Care, we specialise in providing the support you need to manage these conditions, offering assistance with medication, transportation to appointments, in-home nursing, and more.

What happens if I develop a disability while on a Home Care Package?

Age-related conditions can often arise unexpectedly. If your circumstances change, our clinical team is here to help update your care plan and guide you in accessing any new services you require.

What if my disability makes self-management too difficult?

We understand that self-management might feel daunting, especially if you identify as having a disability. That’s why Trilogy Care offers support at every step of your self-managed Home Care Package journey.

If self-management becomes overwhelming, our Self Managed PLUS tier provides additional care coordination. With this service, we take care of sourcing support providers and care workers on your behalf, allowing you to focus on your well-being.

Speak with Trilogy Care today

Trilogy Care is committed to ensuring that every care recipient receives comprehensive, personalised support tailored to their needs. Whether you’re managing complex healthcare issues or seeking to improve your care, we’re here to help as we push towards amplifying the opportunities for people who identify as having a disability.

Following the IDPWD theme’s footsteps, we aim to help you achieve your goals and wants while receiving care at home.

Call us today at 1300 459 190 or visit our website to learn more.

Is home care available in remote locations?

home care remote locations rural regional

Many people wonder, “Can I still receive in-home care if I live in a rural or remote location?” The answer is yes! There are even additional supplements within the Home Care Package program to support care recipients in remote areas. This article discusses how you can access extra funding to support in-home care, even in remote locations.

What is the Viability Supplement?

The Viability Supplement is designed to help cover the costs of accessing support services in rural and remote areas. If you qualify, Services Australia will automatically pay this supplement to you, making in-home care more affordable, no matter where you live.

Since 2017, eligibility for this supplement has been based on the Modified Monash Model (MMM), a classification system that ranks locations to determine eligibility for this additional support. If a care recipient moves, their eligibility will be recalculated based on the new location.

Is the Viability Supplement available under Support at Home?

Under the upcoming Support at Home Program, the Viability Supplement will not be available. Instead, the Community Grants Hub will provide financial assistance to help eligible care recipients stay independent at home. This support will include a two-year supplementary grant.

To qualify for the thin market grant, eligibility criteria include:

Evidence that costs will exceed income for delivering Support at Home services in remote areas
The capability and capacity of providers to assist care recipients
The benefit to the community

Does Trilogy Care support care recipients in remote areas?

As a national provider of Home Care Packages, Trilogy Care is committed to supporting care recipients across Australia, including those in rural and remote locations. Our team works closely with you to ensure you receive the care services suited to your unique needs, wherever you are. We also develop care plans that consider the specific challenges and logistics of living remotely.

Additionally, Trilogy Care is dedicated to enhancing regional aged care through our Community Managed Partners program. This initiative addresses the unique aged care and workforce challenges in regional Australian towns and shires, ensuring residents receive better value care and can remain in their homes longer. Our first partner, Bell Cares, exemplifies the success of this collaborative approach. To learn more about our Community Managed Partners and see who we collaborate with, visit our Community Partners page.

See how Trilogy Care can assist you

Whether you’re in the city, rural, or remote areas, Trilogy Care is here to support your independence and quality of life at home. Our self-managed options allow you to stay empowered, even when accessing care from afar. To learn more about how we can support you, give our friendly team a call on 1300 459 190 or contact us via our website.

Find a Carer – a marketplace for support services

Trilogy Care is thrilled to announce our partnership with Find a Carer! As a self-managed Home Care Package provider, we understand the importance of having tools that make sourcing and engaging care workers simple and stress-free. Find a Carer offers precisely that—empowering you to take control of your care with ease and confidence.

What is Find a Carer?

The platform is a national online marketplace designed to connect Home Care Package recipients and older Australians directly with support providers and care workers. Their mission is to simplify the aged care system by reducing complexity, costs, and inflexibility—making high-quality care accessible to everyone.

With thousands of carers available across Australia, Find a Carer gives you the freedom to select services tailored to your specific needs, ensuring they’re delivered to an exceptional standard.

What services can I find through Find a Carer?

The platform offers access to a wide range of in-home support services, including:

Nursing care
Personal care
Social support
Community access
Transportation
Complex individual services
Experience-based activities

What features does the platform offer?

Find a Carer is designed to enhance your experience when sourcing and receiving care. Every care worker on the platform is fully insured and has undergone comprehensive background checks for your peace of mind.

Additional platform features include:

The ability to post jobs directly to nearby carers
Affordable hourly rates, starting from just $40 per hour
A secure, reliable booking system that consolidates payments in one place

Why choose Find a Carer?

As a national marketplace with access to thousands of highly qualified carers, Find a Carer makes it easier than ever to find the right support. With transparent pricing, trusted professionals, and high-quality services, it’s your gateway to enhancing the care you receive.

If you’re self-managing with Trilogy Care, using this support marketplace can help streamline your care and ensure you’re getting the best possible support to meet your needs.

Speak to us for assistance

If you’d like to learn more about how we can help you connect with Find a Carer, our team is here to assist. Call us today at 1300 459 190 or visit our website to get started.