What are the new service categories under Support at Home?

Support at Home service categories

With the transition from the Home Care Package program to the Support at Home program on 1 November 2025, one of the biggest changes is the introduction of three distinct service categories. These categories define how services are delivered and funded, helping to ensure that support is targeted to individual needs.

Here’s a closer look at the new clinical, independence, and everyday living service categories and what they mean for home care participants.

1. Clinical care: Supporting your health & wellbeing

This category focuses on specialised health services designed to maintain or improve a participant’s functional and cognitive abilities. It includes:

✅ Nursing care (e.g., wound care, medication management)
✅ Allied health services (e.g., physiotherapy, podiatry)
✅ Nutritional support (e.g., meal planning with a dietitian)
✅ Care management and restorative care planning

💡 Good news: Clinical care services are fully funded by the government, meaning participants will not have to pay out-of-pocket costs for these supports!

2. Independence support: Helping you live confidently

Independence Support services help with daily activities that enable seniors to remain active and engaged in their communities. This includes:

✅ Personal care (e.g., assistance with showering and dressing)
✅ Social support & community engagement (e.g., transport to appointments, companionship)
✅ Therapeutic services (e.g., occupational therapy, speech therapy)
✅ Respite care (support for carers to take a break)
✅ Assistive technology & home modifications (e.g., mobility aids, handrails)

💡 Participants contribute to the cost of these services based on their financial situation.

3. Everyday living support: Keeping your home safe and comfortable

This category covers essential services that maintain a clean and liveable home environment while supporting independence. Services include:

✅ Domestic assistance (e.g., cleaning, laundry, meal preparation)
✅ Home maintenance & minor repairs (e.g., fixing broken steps, changing light bulbs)
✅ Meal services (e.g., delivered meals, meal preparation)

💡 Everyday Living services require the highest participant contributions, with self-funded retirees paying up to 80% of the cost. This reflects the government’s approach to prioritising funding for health and independence-related services over general household tasks.

Benefits of the new service categories under Support at Home

The introduction of clinical care, independence support, and everyday living support under the Support at Home program provides several benefits for home care participants. These categories aim to ensure funding is better structured, targeted, and sustainable, improving access to essential services while maintaining flexibility for individual needs.

So, what are the benefits?

  1. More transparent and structured funding
  • Clear service categories help participants understand what services they are entitled to and how they are funded
  • Unlike Home Care Packages, where services were often grouped together, the new structure ensures funding is used efficiently based on health, independence, and daily living needs
  1. Fully funded clinical care for your health
  • No out-of-pocket costs for vital health services such as nursing, allied health, and restorative care
  • Supports early intervention and recovery by funding rehabilitation, wound care, and medication management, reducing hospital admissions
  1. Greater support for independence at home
  • Services such as personal care, therapy, transport, and respite enable seniors to stay active and engaged in their communities
  • Introduction of Assistive Technology & Home Modifications (AT-HM) funding makes mobility aids and home safety improvements more accessible
  • Co-contributions are income-based, ensuring affordability for pensioners while encouraging fairness in funding distribution
  1. New short-term funding options for urgent needs
  • The Restorative Care Pathway (up to $6,000 for 12 weeks) provides short-term allied health support to help regain strength and function
  • The End-of-Life Pathway (up to $25,000 for 12–16 weeks) ensures comfort and dignity for participants choosing to remain at home in their final months
  • By defining services into three distinct categories, the Support at Home program ensures participants receive the right support at the right time, promoting better health outcomes, greater independence, and long-term sustainability of home care funding

How will these categories affect you?

These changes will impact care recipients differently, depending on when you signed up for a Home Care Package.

If you’re a Grandfathered participant (were approved for a Home Care Package before 12 September 2024), your current care plan will transition into these new categories, but your fees and budget structure will remain unchanged.

If you’re a Transitional (were approved for a Home Care Package after 12 September 2024) or a new participant, your care services will be aligned with these categories, and your contributions will be based on the Support at Home fee framework.

Need support navigating the changes?

At Trilogy Care, we’re here to help you understand how these changes impact you and ensure your care plan meets your needs.

If you need more assistance, call us on 1300 459 190 or visit our website to learn more.

Understanding Support at Home eligibility with Trilogy Care

Support at Home eligibility Trilogy Care

Big changes are coming to aged care in Australia. From 1 November 2025, the current Home Care Package program will be replaced by a new, simpler system called Support at Home. This change is designed to make it easier for older Australians to access the care they need while continuing to live safely and independently at home.

If you or a loved one are currently receiving home care services or planning to apply, it’s important to understand what these changes mean — particularly when it comes to Support at Home eligibility and how you’ll be assessed.

What is the Support at Home program?

The Support at Home program is a government initiative to improve how aged care services are delivered in Australia. It will combine existing programs into one streamlined system, providing clear information about services, eligibility and funding.

Under this program, eligible older Australians will receive an individual support plan and a quarterly budget to access care and support services. If you are already receiving a Home Care Package, on the national waiting list, or receiving short-term restorative care, you will automatically transition to Support at Home without needing to reapply — unless your care needs change.

Who is eligible for Support at Home?

Support at Home eligibility is determined through a formal assessment process. From 1 July 2025, you may be eligible if you meet one of the following criteria:

  • You are over the age of 65
  • You are an Aboriginal or Torres Strait Islander person over the age of 50
  • You are over the age of 50 and at risk of homelessness

Once your eligibility is confirmed, an assessment will be conducted to understand your specific care needs and help determine the services and funding you require.

The single assessment system – how it works

A key part of the new program is the introduction of the Single Assessment System. This is one of the biggest improvements under Support at Home and will change how people are assessed for home care services.

From 1 November 2025, all assessments will be carried out by the Single Assessment Service using the Integrated Assessment Tool. This means you will no longer need to go through multiple assessment teams or agencies. The process will be clearer and faster, making it easier for you and your family to understand your Support at Home eligibility.

During your assessment, the SAS team will work closely with you to develop an individual support plan. This plan will outline your care needs, personal goals and available services. It will also determine your funding classification — ensuring the support you receive matches your assessed needs.

The introduction of the Single Assessment System is designed to reduce wait times, eliminate duplication, and make aged care services more accessible for older Australians.

How Trilogy Care is leading the way to Support at Home

At Trilogy Care, we’re committed to making this transition easy and stress-free for you and your family. We’ve been working alongside the aged care sector to prepare for these changes and ensure that our care recipients are supported every step of the way.

Our team will help you navigate the new system, understand your Support at Home eligibility, and make informed choices about your care. We believe in empowering older Australians and their families with the information they need to continue living safely and happily at home.

If you’d like to learn more about your eligibility or how we can support you under the new program, reach out to our friendly team via our contact form or call us on 1300 459 190.

Trilogy Care - Supporting your community

community managed partners

Access to quality Home Care Packages shouldn’t depend on where you live. Yet, for many older Australians in rural and regional areas, finding the right support can be a challenge. Trilogy Care’s Community Managed Partner Program is designed to change that—empowering local communities to take control of aged care services and ensuring residents receive the support they need to remain independent at home.

Bringing Home Care Packages to regional communities

The Community Managed Partner Program is a community-led approach to delivering Home Care Package services where larger providers may not operate. By partnering with local advocates and leaders, Trilogy Care helps establish self-sustaining aged care solutions tailored to each community’s unique needs.

How the program supports aged care communities

Locally delivered Home Care Packages
Trilogy Care works closely with community leaders to build and manage locally operated aged care services under Home Care Packages. This ensures older Australians can access the in-home support they need while staying connected to their local community.

Boosting local economies and social connections
By keeping aged care services within the community, the program creates local employment opportunities, retains funding locally, and reinvests surpluses into community-driven initiatives. This not only enhances care services but also strengthens the social and economic fabric of rural and regional towns.

Comprehensive support for Community Partners
Setting up a community-based aged care service can be complex. That’s why Trilogy Care assists with establishing not-for-profit entities, providing the tools and guidance needed to coordinate Home Care Package services effectively. From managing care plans to promoting health, safety, and independence, we ensure every community has the support it needs.

Ensuring no community is left behind

Many rural and regional areas struggle to attract Home Care Package providers, leaving residents with limited choices. Trilogy Care’s Community Managed Partner Program fills this gap by enabling communities to deliver aged care services locally, ensuring older Australians receive the high-quality, in-home care they deserve—no matter where they live.

If you’re interested in bringing sustainable Home Care Package services to your community, contact Trilogy Care today on 1300 459 190 or via our website to find out how we can support you.

Trilogy Care is leading the way for women in aged care

International Women's Day Women

In support of the 2025 International Women’s Day (IWD) theme, Accelerate Action, we are shining a light on the women at Trilogy Care who are leading the way. Our leadership teams are made up of a diverse group of people who represent our commitment to inclusion.

As a leading Home Care Package provider in the aged care industry, Trilogy Care is committed to creating a positive, uplifting work environment where everyone is encouraged to succeed.

Accelerate Action 2025

Accelerate Action shines a light on the need to increase the push towards gender equality. According to the World Economic Forum, it will take until 2158 to achieve gender parity, highlighting the need to improve strategies, resources, and activity that positively impact women’s advancement.

Our leaders in aged care

Trilogy Care relies on many of the women who work hard to ensure our day-to-day and long-term operations run smoothly. Some of the most important members of our organisation include Erin Headley, Chief Quality and Operations Officer, Sarah Minton, General Manager of Partnerships & Compliance, Service and Support Manager Shanna Murphy, and Sian Holman, Head of Care.

Erin, Chief Quality and Operations Officer said, “Talent has nothing to do with gender. When we create space for women to grow and lead, our teams, workplaces, and communities all benefit. As Chief Quality and Operations Officer at Trilogy Care, I’m fortunate to work alongside incredible women who bring passion and dedication to providing support for our care recipients every day.”

Zoe added, “As the Quality and Operations Manager, I work closely with the passionate and dedicated women in our operations team, ensuring Trilogy Care runs smoothly and always in the best interest of our care recipients. Leading a team of talented women allows me to support and accelerate their personal and professional growth. I’m proud to contribute to advancing opportunities for women within Trilogy Care and the broader aged care sector.”

Shanna shared “True leadership comes from showing up authentically, working together, and embracing challenges with resilience. At Trilogy Care, I’m proud to work alongside incredible women who demonstrate this every day proving that when women empower each other, we build stronger teams, better workplaces, and a more inclusive future.”

The women working for your care

The compliance and care teams are led by passionate, experienced women with a drive to improve our operations continually.

Sarah, General Manager of Partnerships and Compliance, told me, “In compliance, we’re passionate about ensuring care recipients receive the highest quality care and services—not just meeting requirements, but doing what’s right. The same principle applies to gender equality in the workplace. It’s not just about policies; it’s about actively creating opportunities for women to lead, grow, and succeed. I’m proud to lead a team where both men and women collaborate in an inclusive environment, where diversity drives success and respect is at the core of everything we do.”

Sian, who leads the care team, added that, “Great care starts with great people. I’m privileged to work alongside incredible women who bring compassion, strength, and leadership to everything they do. In the care team, we focus on solving challenges for our clients—no matter their age, gender, or location—because quality care should have no barriers.”

How to get involved in International Women’s Day

There are many ways to get involved and support International Women’s Day. Whether it’s attending an IWD event, getting involved with the GIVING program, or submitting an Accelerate Action image.

If you would like assistance in organising your support for International Women’s Day contact your care partner or care coordinator and discuss your options.

For those yet to sign up with Trilogy Care, feel free to give us a call on 1300 459 190 or visit our website.

Single Assessment System – How are aged care assessments changing?

The landscape of aged care in Australia is evolving with the introduction of the Single Assessment System (SAS), set to launch on 9 December 2024. This transformation follows the rollout of the Integrated Assessment Tool (IAT) in July and aims to improve the efficiency of home care assessments.

With the SAS workforce stepping in, the process for accessing government-funded in-home care will become more streamlined and standardised.

It’s important to note that current Home Care Package recipients awaiting re-assessment will not be impacted by these changes.

What is the Single Assessment System?

The SAS is designed to simplify aged care assessments by creating a unified pathway for all government-funded in-home care programs. This system replaces the existing ACAT and RAS frameworks, offering a more efficient and user-friendly experience.

What are the benefits of the Single Assessment System?

The SAS introduces several significant improvements over the former ACAT system, including:

  • Simplicity: Designed to be easier to navigate than the ACAT system
  • No repetition: Clients will only need to share their story once, removing repetitive questioning
  • Adaptability: Flexible enough to accommodate changing care needs without switching providers
  • Accessibility: Available in regional, rural, and remote areas, ensuring equitable access
  • Efficiency: Shorter wait times for assessments and quicker support

 

What does this mean for ACAT and RAS assessments?

The SAS is built to provide end-to-end support, covering both home support assessments (for the Commonwealth Home Support Program) and comprehensive assessments (for Home Care Packages). This means it will be used wherever possible instead of ACAT and RAS assessments.

What are the changes to assessments?

The introduction of the SAS will bring flexibility to how and where assessments are conducted. Key updates include:

  • Customised options: Assessments can be completed in-person, at home, or in a hospital setting
  • Continuity of care: You’ll be supported by the same organisation throughout the process, even as your care needs evolve
  • Streamlined reassessments: If reassessment is required, a new organisation may complete your first reassessment. However, all future reassessments will remain with the provider that completed your first assessment

Trilogy Care will guide you through the process

Navigating these changes can feel overwhelming, but Trilogy Care is here to help. We provide clear guidance and support to ensure you transition seamlessly into the Single Assessment System. If you have any questions about the SAS or concerns about the assessment process, our team is available to assist.

Learn more about the SAS on the Department of Health and Aged Care’s website, or contact us directly by calling 1300 459 190. You can also connect with us through our online contact form.

Take Trilogy Care of yourself

Take Trilogy Care of yourself

Founded in 2020, Trilogy Care is dedicated to delivering effective, efficient self-management options to older Australians living with a Home Care Package. Our mission is to provide value, choice, and flexibility, empowering care recipients to live independently at home for as long as possible.

What is Trilogy Care?

Trilogy Care was established to provide Australians with self-managed Home Care Package solutions. Since our inception, we have grown to become one of the country’s leading providers of self-management options, valued for our commitment to choice and independence.

Learn more about our foundation and journey here.

What sets Trilogy Care apart?

At Trilogy Care, we pride ourselves on offering true value and choice in care. By focusing on flexibility and independence, we enable our care recipients to maintain control over their care.

The Trilogy Care difference includes:

  • Savings of up to $12,288 per year on administration fees
  • Up to 446 additional care hours annually
  • Low fees—just 15% of your Home Care Package
  • An online service portal to support self-management
  • No hidden or exit fees
  • Freedom to source and manage your own care workers
  • Flexibility to negotiate rates and select the support you want

We understand the importance of having choice, freedom, and flexibility in your care. That’s why we provide a wide range of options to give you full control over your Home Care Package.

What is self-management?

Trilogy Care specialises in self-managed Home Care Packages, which enable care recipients to actively participate in managing and coordinating their services. Unlike traditional providers, we empower you to:

  • Select and manage your preferred care workers
  • Tailor your services to align with your lifestyle

Improve your lifestyle with Trilogy Care

We are here to help you enhance your quality of life and well-being. Our team works with you to create a personalised care plan that connects you to services relevant to your needs, ensuring you only receive the care you require.

Speak with us today

Starting your Home Care Package journey can be challenging, but our team is here to make the process as smooth as possible.

If you have any questions or need guidance, call our friendly team on 1300 459 190 or contact us via our website. Let us help you take the first step toward greater independence and well-being.

Trilogy Care’s support for cancer research

cancer research paula duncan trilogy care

This November, Trilogy Care was honoured to participate in the 2024 Venus Thanksgiving Lunch, an event dedicated to raising funds for gynaecological cancer research. Hosted by our brand ambassador, Paula Duncan, the lunch raised funds for pioneering and life-changing research.

What was the event?

The Venus Thanksgiving Lunch, part of WomenCan’s event series, focuses on raising funds for ANZGOG’s cutting-edge research and clinical trials. Attendees heard from medical professionals discussing advancements in treating gynaecological cancers, alongside personal stories of resilience and hope by women affected by gynaecological cancers.

The event served as a powerful reminder of the devastating impact of a cancer diagnosis and the critical importance of fundraising to support those affected by gynaecological cancers.

How did Trilogy Care contribute?

Trilogy Care proudly supported the Venus Lunch through a significant donation and our attendance at the event. Four members of our leadership team joined Paula Duncan in celebrating the achievements of the doctors, nurses, scientists, and carers working tirelessly to advance cancer research.

Our team was deeply inspired by the event’s focus on recognising and supporting the people behind these life-saving efforts.

What was achieved?

The 2024 Venus Lunch raised more than $80,000 thanks to generous contributions of individuals and organisations through raffles, auctions, and donations. With more than 100 guests in attendance, the event educated and inspired through an engaging mix of statistics, research updates, personal stories, and ambitious goals for the future.

Jean Kittson AM, renowned author, actor, and comedian MC’d the event, which featured a special guest performance by Catherine Alcorn.

 

Looking Ahead: Trilogy Care and Paula Duncan

As we move into 2025, Trilogy Care remains committed to supporting our community and raising awareness through initiatives like the Venus Thanksgiving Lunch. In partnership with Paula Duncan, we will continue to deliver high-quality in-home care while supporting research and programs that benefit our care recipients.

With the upcoming transition to the Support at Home Program, we look forward to helping even more Australians receive the care they need to thrive at home.

If you need assistance at home, see how Trilogy Care can help you by calling 1300 459 190 or contacting us via our website.

Is home care available in remote locations?

home care remote locations rural regional

Many people wonder, “Can I still receive in-home care if I live in a rural or remote location?” The answer is yes! There are even additional supplements within the Home Care Package program to support care recipients in remote areas. This article discusses how you can access extra funding to support in-home care, even in remote locations.

What is the Viability Supplement?

The Viability Supplement is designed to help cover the costs of accessing support services in rural and remote areas. If you qualify, Services Australia will automatically pay this supplement to you, making in-home care more affordable, no matter where you live.

Since 2017, eligibility for this supplement has been based on the Modified Monash Model (MMM), a classification system that ranks locations to determine eligibility for this additional support. If a care recipient moves, their eligibility will be recalculated based on the new location.

Is the Viability Supplement available under Support at Home?

Under the upcoming Support at Home Program, the Viability Supplement will not be available. Instead, the Community Grants Hub will provide financial assistance to help eligible care recipients stay independent at home. This support will include a two-year supplementary grant.

To qualify for the thin market grant, eligibility criteria include:

  • Evidence that costs will exceed income for delivering Support at Home services in remote areas
  • The capability and capacity of providers to assist care recipients
  • The benefit to the community

Does Trilogy Care support care recipients in remote areas?

As a national provider of Home Care Packages, Trilogy Care is committed to supporting care recipients across Australia, including those in rural and remote locations. Our team works closely with you to ensure you receive the care services suited to your unique needs, wherever you are. We also develop care plans that consider the specific challenges and logistics of living remotely.

Additionally, Trilogy Care is dedicated to enhancing regional aged care through our Community Managed Partners program. This initiative addresses the unique aged care and workforce challenges in regional Australian towns and shires, ensuring residents receive better value care and can remain in their homes longer. Our first partner, Bell Cares, exemplifies the success of this collaborative approach. To learn more about our Community Managed Partners and see who we collaborate with, visit our Community Partners page.

See how Trilogy Care can assist you

Whether you’re in the city, rural, or remote areas, Trilogy Care is here to support your independence and quality of life at home. Our self-managed options allow you to stay empowered, even when accessing care from afar. To learn more about how we can support you, give our friendly team a call on 1300 459 190 or contact us via our website.

Find a Carer – a marketplace for support services

Find a carer support services

Trilogy Care is thrilled to announce our partnership with Find a Carer! As a self-managed Home Care Package provider, we understand the importance of having tools that make sourcing and engaging care workers simple and stress-free. Find a Carer offers precisely that—empowering you to take control of your care with ease and confidence.

What is Find a Carer?

The platform is a national online marketplace designed to connect Home Care Package recipients and older Australians directly with support providers and care workers. Their mission is to simplify the aged care system by reducing complexity, costs, and inflexibility—making high-quality care accessible to everyone.

With thousands of carers available across Australia, Find a Carer gives you the freedom to select services tailored to your specific needs, ensuring they’re delivered to an exceptional standard.

What services can I find through Find a Carer?

The platform offers access to a wide range of in-home support services, including:

  • Nursing care
  • Personal care
  • Social support
  • Community access
  • Transportation
  • Complex individual services
  • Experience-based activities
find a carer support

What features does the platform offer?

Find a Carer is designed to enhance your experience when sourcing and receiving care. Every care worker on the platform is fully insured and has undergone comprehensive background checks for your peace of mind.

Additional platform features include:

  • The ability to post jobs directly to nearby carers
  • Affordable hourly rates, starting from just $40 per hour
  • A secure, reliable booking system that consolidates payments in one place

Why choose Find a Carer?

As a national marketplace with access to thousands of highly qualified carers, Find a Carer makes it easier than ever to find the right support. With transparent pricing, trusted professionals, and high-quality services, it’s your gateway to enhancing the care you receive.

If you’re self-managing with Trilogy Care, using this support marketplace can help streamline your care and ensure you’re getting the best possible support to meet your needs.

Speak to us for assistance

If you’d like to learn more about how we can help you connect with Find a Carer, our team is here to assist. Call us today at 1300 459 190 or visit our website to get started.

Important changes to the Support at Home program - annual caps

Support at Home annual caps

Important news was released today, 19 November, about the upcoming Support at Home program. Following strong resistance to the annual caps on cleaning and gardening from care recipients, their families, and aged care workers, the government has announced a change. The proposed annual caps have been removed from the aged care bill altogether. 

What does this mean for care recipients?

This is excellent news for care recipients, particularly those who heavily rely on cleaning and gardening services. The latest information indicates that annual caps will not be enforced on these services, allowing you to allocate funding as needed. 

For clients who are self-managing their Home Care Packages, this means you will continue to have the freedom and choice to select your support services as required for your current living situation. 

What else is changing?

As federal discussions continue around the Support at Home program, it is clear that more changes are needed. With the federal opposition suggesting 30 additional changes to the reform, more changes are likely on the way. 

One suggestion already made is greater transparency surrounding wait times for Home Care Packages and the Commonwealth Home Support Program. 

As always, the team here at Trilogy Care will keep you informed of the changes as we learn about them ourselves.