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The top five biggest aged care myths revealed!

Navigating aged care can be overwhelming, and it’s made harder by the myths and misunderstandings that continue to circulate. At Trilogy Care, we’re here to help you separate fact from fiction, so you can make informed choices with confidence. Below, we’ve identified some of the most common aged care myths – and revealed the truth!

Myth 1: Aged care means going into a nursing home

Truth: Many older Australians remain at home with the right support. Government programs like Home Care Packages allow you to receive services such as personal care, cleaning, and nursing care right where you live.

Myth 2: Self-management is too complicated

Truth: Self-management is designed to give you more control, not more stress. With providers like Trilogy Care, you can choose your own support workers and decide how your funds are used — all with expert guidance when you need it.

Myth 3: I’ll lose my pension if I access aged care

Truth: Receiving aged care services doesn’t impact your Age Pension. While Services Australia assesses income for some contributions, most people on the full Age Pension pay minimal or no fees.

Myth 4: Only wealthy people can afford good care

Truth: Government subsidies make high-quality care more accessible than many people realise. With a tailored care plan and the right support, your budget can go further.

Myth 5: You don’t get to choose who provides your care

Truth: With self-managed care, you are in charge. You can hire support workers who suit your needs, preferences, and schedule. Trilogy Care helps make that process easy and transparent.

Care is ready and available

The aged care system doesn’t need to be scary, especially when you’ve got the facts. Knowing what’s true (and what’s not) puts you in a stronger position to choose care that fits your lifestyle and budget.

Trilogy Care was built for people who want more control, more choice and better value from their Home Care Package. Whether you’re just getting started or ready to take the next step, we’ll help you make aged care work for you.

At Trilogy Care, we don’t believe in one-size-fits-all care. We’re trusted by thousands of Australians for our personalised, transparent approach; because we believe aged care should be shaped by you.

Want to learn how self-management could work for you? Give us a call on 1300 459 190 to learn more.

Support at Home Quarterly Calculator: Check your funding and contributions

Support at Home Quarterly Calculator How much will I need to pay for my aged care services? funding contribution

From 1 November 2025, the Australian Government will replace Home Care Packages with the new Support at Home program. Many clients and their families are asking: “How much will I need to pay for my aged care services?”

To help you plan ahead, Trilogy Care offers the Support at Home Quarterly Calculator — a simple online tool to help you understand your government funding and expected contributions under the new program. Whether you are a full pensioner, part pensioner or self-funded retiree, the calculator shows how your financial circumstances and chosen services affect your client contributions.

What the calculator helps with

The calculator is designed to help you explore your funding, understand your contributions and make informed decisions about your care plan. With just a few simple steps, you can:

Understand your quarterly aged care budget and contribution
• See how your pension status and service choices impact your costs
• Explore the benefits of adding care coordination to your plan
• Gain clarity and confidence as you prepare for the transition

It’s ideal for anyone navigating aged care or supporting a loved one to stay independent at home.

How the Support at Home Quarterly Calculator works

The calculator guides you through three simple steps:

Step 1: Select a ‘Someone Like You’ example
Choose a scenario that reflects your circumstances. This pre-fills the calculator with realistic information so you can see how each section works.

Step 2: Customise your details
You can adjust your financial information, service preferences and provider rates to reflect your situation. You’ll see how income, assets and your service choices influence your expected contribution rates.

Step 3: Add services and review your results
Use the Add Service button to explore how different services affect your spending. The calculator clearly breaks down your estimated government funding, your client contribution for each service category, and the impact of including care coordination. You’ll also see all applicable fees and your total available budget.

Why this matters for you

From 1 November 2025, all clients in the Support at Home program will contribute to their care costs based on their financial capacity and chosen services.

Clinical supports remain fully funded by the government
• Independence and everyday living services require a co-contribution
• Care management is funded at 10% of your quarterly budget
• Your lifetime contribution cap protects your financial wellbeing

The calculator provides transparency and control, so you can plan your care confidently — without waiting for a formal Services Australia assessment.

Check out the calculator now

Visit the Support at Home Quarterly Calculator on our Support at Home page and see your results in minutes. Whether you are a client, family member or carer, this tool helps you understand your funding and prepare for the transition to Support at Home.

If you have any questions about the calculator, Support at Home, or self-managed aged care, contact Trilogy Care on 1300 459 190.

Real client stories: How Trilogy Care makes a difference

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Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.

This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.

Real people, real stories, real care

Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.

“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”

Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.

“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”

For Barry, the support has brought peace of mind.

“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”

“A fantastic service”

Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.

“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”

From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.

“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”

“We want to be at home — together. That’s the biggest thing in the world.”

Clarity in a complex system

The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.

Flexible support, your way

Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.

Trusted relationships, every step of the way

At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:

“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”

Looking ahead with confidence

We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.

If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.

To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.

What is respite care? Short-term support in aged care

When caring for an older loved one, taking a break is not only okay — it’s essential. That’s where respite care comes in. In this blog, Trilogy Care will answer the question, “What is respite care?” and explain why it is so crucial.

What is respite care?

Respite care is short-term aged care support designed to give a person’s regular carer — often a partner or family member — time to rest and recharge. It ensures that older people continue to receive quality care while their usual carer takes a break.

Whether it’s for a few hours, a day, or even several weeks, respite care aged care services allow carers to take time for themselves, attend appointments, or manage other responsibilities with peace of mind.

Types of respite care in aged care

There are several ways respite care can be delivered:

In-home respite: A care worker comes to the client’s home to provide care, supervision, or companionship
Community-based respite: Structured day programs offering social activities and meals
Residential respite: A short-term stay in an aged care facility, suitable for clients with higher support needs

Why is respite care important?

Caring for a family member or friend can be emotionally and physically demanding. Regular respite helps carers avoid burnout and maintain their own health and wellbeing. It also gives older Australians the opportunity to socialise with new people and experience different environments — all while receiving safe, personalised care.

How is it changing under Support at Home?

From 1 November 2025, the Australian Government will replace the Home Care Packages program with the new Support at Home program. With this change, how respite care is accessed and funded will also shift.

Key updates include:

Respite care will fall under the Independence support category
Clients will use their quarterly budget to fund respite services
All respite must be listed on the government-approved Service List
Clients need to have respite care documented in their Support Plan to access funding

While the purpose of respite care remains the same — giving carers vital downtime — the new structure ensures more transparency and consistency in how respite is delivered and paid for.

How Trilogy Care can help

Trilogy Care supports clients and carers by helping them navigate their options under both the current Home Care Packages program and the upcoming Support at Home model. If you’re thinking about adding respite care to your support plan, we’re here to guide you through the process with flexible, client-focused solutions.

Want to learn more about respite care and how it fits into your aged care plan? Contact Trilogy Care today on 1300 459 190 to get started.

What are care providers?

What is a care provider? care providers aged care providers

Navigating Australia’s aged care system can be challenging. For older people and their families, asking “what are care providers?” is not unusual. An understanding of the role of care providers in aged care is the first step in making confident and informed choices about Support at Home.

Care providers in aged care are organisations approved by the Australian Government to deliver services under aged care programs, including Home Care Packages and the upcoming Support at Home program. These providers are responsible for coordinating and delivering a wide range of supports to help older people remain safe, healthy, and independent in their own homes.

Whether you’re beginning your aged care journey or considering switching providers, knowing what home care service providers offer, and how they operate is essential.

The role of home care service providers

Home care service providers manage government-funded care and services for older people living at home. They act as the central point of contact, planning and coordinating support based on a person’s unique care needs, personal goals, and approved budget.

Services arranged by these providers may include:

Personal care (e.g. showering, grooming, continence support)
Domestic assistance (e.g. cleaning, laundry, meal preparation)
Clinical and nursing care
Allied health services such as physiotherapy or podiatry
Social support and transport
Home maintenance and modifications
Assistive technology and equipment

In addition to service delivery, homecare providers ensure that all services align with the Government’s approved service list and are compliant with funding guidelines.

Care providers under Support at Home

With the transition to the Support at Home program on 1 November 2025, the responsibilities of care providers will continue to evolve. Under the new model, home aged care providers will manage clients’ quarterly budgets rather than daily subsidies, and service categories will be more clearly defined into clinical care, independence, and everyday living.

Key changes include:

A 10% care management fee applied to each quarterly budget
Streamlined service categories
New classification levels replacing the traditional four-tier HCP model
Revised contribution rules for Hybrid and New clients.

Registered providers must also support their clients to understand and adjust to these changes, ensuring transparency and quality during the transition period.

Choosing the right homecare provider

Finding the right homecare provider is about more than ticking boxes — it’s about forming a partnership based on respect, communication, and flexibility.

When comparing providers, consider:

Their approach to client-led care planning
Clarity around fees and service pricing
Experience supporting both Grandfathered and Hybrid clients
Their ability to help you self-manage your services if desired
Responsiveness and communication practices

At Trilogy Care, we’re proud to be a trusted home care service provider, offering a tailored approach that puts our clients first. We make it easy to get started, switch providers, or navigate the upcoming Support at Home program with confidence.

Empowering older Australians to choose the right care provider

As reforms reshape Australia’s aged care system, understanding the role and responsibilities of care providers in aged care is more important than ever. Whether you’re currently receiving services or exploring options, the right homecare provider will support your independence, listen to your goals, and help you make the most of your funding.

If you’re seeking personalised support with a transparent, flexible provider, contact Trilogy Care on 1300 459 190 — we’re here to help you age well at home.

What are my aged care options in Australia?

What is changing in aged care in Australia 2025?, aged care options Australia, aged care options, how to access aged care services

When it comes to aged care in Australia, understanding your options can help you or your loved one make informed, confident decisions. Whether you’re exploring aged care for yourself or supporting a family member, it’s important to find a solution that maintains dignity, independence, and quality of life.

Fortunately, Australia offers several types of aged care services — and many older Australians are choosing to receive care at home, where they feel most comfortable.

Why home care is becoming the preferred choice

If your goal is to stay independent while ageing in place, home care is often the best option. Government-subsidised programs such as the Home Care Packages (HCP) program, and soon the Support at Home program, provide coordinated support so you can continue living in your own home for as long as possible.

Home care can help you with:

Personal care, such as showering or dressing
Domestic tasks like cleaning, cooking or laundry
Transportation and help with shopping or attending appointments
Social support and companionship
Access to allied health services and nursing
Home modifications or assistive technology
Care planning and ongoing care management

You can receive these services through a registered provider, or through a self-managed home care model, which gives you more flexibility and control over who delivers your services and when.

At Trilogy Care, we specialise in self-managed aged care — allowing clients to choose their own workers, set their own schedules, and manage their care in a way that suits their lifestyle. It’s a model built on empowerment, choice and transparency.

Support at Home: the next chapter for aged care

From 1 November 2025, the Australian Government will replace the Home Care Packages program with a new model called Support at Home. This change aims to simplify the system and make services more consistent across the country.

Under Support at Home, care will be delivered through quarterly budgets, and all services will fall into clear categories:

Clinical care – nursing, allied health, and health-related services
Independence support – personal care, social activities, transport and more
Everyday living support – help with cleaning, meals, home maintenance

If you’re already receiving home care, you’ll either be a grandfathered client (with your current funding and fees carried over) or a hybrid client (if you joined after 12 September 2024). In either case, your care will continue — but the way it’s managed may look a little different.

The good news? Trilogy Care will be with you at every step, helping you transition smoothly and confidently to the new system.

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) offers entry-level support to older Australians who only need occasional or low-intensity help to stay safe and independent at home.

It’s a great starting point if you’re not ready for a Home Care Package but would still benefit from a little extra help.

CHSP services can include:

Housework, such as cleaning or laundry
Transport to appointments or social activities
Meals and food preparation
Minor home modifications and safety equipment
Group activities and support for social connection

Unlike HCPs or Support at Home, CHSP services are delivered on a pay-as-you-go basis. You generally pay a small contribution toward the cost, and the government covers the rest.

Many people use CHSP for short-term or occasional support and later transition to more comprehensive funding as their needs change.

Residential aged care

Residential aged care is designed for people who can no longer live safely or comfortably at home. It provides 24/7 care in a facility and may include personal care, meals, accommodation, clinical care, and recreational activities.

This may be the right option if you or your loved one:

Has complex or high-level care needs
Requires constant supervision or medical support
Can no longer manage safely at home, even with support
Feels isolated or unable to access community services

Residential aged care is regulated by the Australian Government and assessed through the Single Assessment System. While it’s a vital option for some, it represents a major lifestyle change — especially for those who value independence and staying connected to their community.

That’s why many families first explore home care before considering this path.

Choosing the right option for you or your loved one

There’s no one-size-fits-all solution when it comes to aged care. What matters most is matching the level of support to the individual’s needs, goals, and preferences.

Here are a few questions to help guide your decision:

Does the person want to remain in their own home?
How much support is needed each day or week?
Are there any medical conditions that require specialised care?
Is the person socially connected, or would they benefit from more structured community support?
How involved does the person (or their family) want to be in choosing support workers?

For many Australians, home care, especially when self-managed, provides the perfect balance between independence and safety. And with expert support from Trilogy Care, managing your services can be simple, empowering and cost-effective.

Learn how to navigate the aged care system with Trilogy Care

Trilogy Care roadshow; Trilogy Care information session; aged care information session

Aged care in Australia is entering a new era — and for many older Australians and their families, understanding the upcoming Support at Home program can be complex. Whether you’re navigating the current Home Care Package (HCP) program or preparing for what’s next, a Trilogy Care information session could be perfect for you.

To cut through the confusion, Trilogy Care is running a series of free aged care information sessions across the country. These sessions are designed to help you understand how the system works today — and give you the tools to manage your aged care journey with clarity and confidence.

Whether you’re receiving support yourself or helping a loved one, attending a Trilogy Care roadshow can make all the difference.

What’s changing under Support at Home?

The Support at Home program will replace the Home Care Package program on 1 November 2025. That change will bring:

Quarterly budgets instead of daily subsidies
New client categories (Hybrid and Grandfathered)
Revised pricing and service models
Personal contributions based on income and classification
A shift in how services are defined and accessed
It’s a big shift — and understanding the new rules is crucial for getting the most from your funding

What is a Home Care Package?

Before we look at what’s changing, it helps to understand the current system. Home Care Packages (HCPs) are government-subsidised care programs designed to help older Australians stay in their own homes for longer. They offer different levels of support, from basic help with daily tasks to more complex care services.

By attending a Trilogy Care session, you’ll gain a clearer understanding of:

How Home Care Packages work today
What types of services they include
What changes to expect under Support at Home
How to make the most of your funding — now and into the future

Learn what applies to you

One of the most valuable parts of attending a Trilogy Care event is gaining a clear understanding of the difference between Hybrid clients and Grandfathered clients — and why it matters.

You’ll walk away knowing:

How the Support at Home program works in practice
What your client type means for your fees and funding
What you can and can’t spend your care budget on
How to manage your quarterly budget confidently
What to do if your care needs change

Our aged care specialists will also explain how to access newer features like Assistive Technology, Restorative Care, and End-of-Life support under the Support at Home system.

Who should attend a Trilogy Care information session?

These aged care events are ideal for:

Older Australians receiving aged care services at home
Those who would like to know more about the upcoming Support at Home program
Clients recently approved or reassessed under Support at Home
Carers, family members or representatives
Anyone who wants clear, practical advice — without the jargon

Whether you’re new to aged care or adjusting to the new system, attending a Support at Home event can make a real difference.

Free information sessions for older Australians

Each session is hosted by experienced aged care professionals who take the time to explain the system clearly — and answer your individual questions. You’ll also receive a free take-home information pack, enjoy light refreshments, and leave feeling more confident in your care journey.

Sessions are free, but places are limited and registration is essential.

Join a Trilogy Care roadshow near you and get the clarity you need to take control of your aged care experience. Give our friendly team a call on 1300 459 190 to learn more!

What is OPAN and aged care advocacy?

If you’re navigating aged care in Australia, knowing your rights is essential — and that’s where OPAN, aged care advocacy, and Trilogy Care can help. The Older Persons Advocacy Network (OPAN) provides free, independent support to older Australians receiving government-funded care, while Trilogy Care empowers clients to understand their advocacy options, manage their funding, and speak up with confidence.

What is OPAN?

OPAN (Older Persons Advocacy Network) is a national service funded by the Australian Government. It offers free, confidential, and independent advocacy services to people accessing aged care through programs like Home Care Packages, the Support at Home program or residential care.

Whether you’re at home receiving aged care, helping a parent navigate the system, or preparing for a care assessment — OPAN is here to ensure your voice is heard and your rights are protected.

What is aged care advocacy?

Aged care advocacy is the process of supporting older Australians to understand their rights, raise concerns, and make informed choices about their care.

Aged care advocates provide:

Help with resolving issues with your aged care provider
Information about your rights under the Charter of Aged Care Rights
Support during assessments or care plan reviews
Guidance to raise complaints or concerns
Protection from elder abuse or neglect

You can advocate for yourself — or work with someone who advocates with or on your behalf.

Trilogy Care and aged care advocacy

At Trilogy Care, we believe every client should feel informed, empowered and confident when navigating aged care. While we’re not a formal advocacy organisation, we actively encourage the use of aged care advocacy services like OPAN.

Our team helps clients:

Understand how their Home Care Package and Support at Home funding works
Identify when they might benefit from independent advocacy
Connect with aged care advocates such as those at OPAN when needed

We’re here to provide clarity and support — so our clients feel equipped to speak up, ask questions and make decisions that work for them.

When should you contact OPAN?

You can contact aged care OPAN services if:

You’re unsure about your rights in aged care
You’re unhappy with the care you or a loved one is receiving
You’ve experienced elder abuse or neglect
You want help navigating assessments, fees, or service changes
You need support to resolve a complaint

OPAN advocates will listen, provide advice, and support you to take action. Their services are always free and independent of any aged care provider.

Aged care advocates are crucial

Aged care can be complex — but you don’t have to navigate it alone. With support from aged care advocates, you can feel confident, informed and empowered at every stage.

Whether you need independent advocacy from OPAN or tailored guidance through Trilogy Care advocacy, support is available to help you get the most from your care experience.

Support at Home: The facts

Support at home information Support at Home help

From 1 November 2025, aged care at home in Australia is changing. The government will roll out a new model called Support at Home, replacing the existing Home Care Packages (HCP) program. If you need Support at Home information, you’re in the right place.

The new system promises to deliver more flexibility, better access to care, and a stronger focus on individual needs — but for many older Australians, the details still feel vague.

That’s where Trilogy Care comes in.

We’re making sense of the new system so you don’t have to. Here are the key facts to help you understand what’s coming — and how we’ll support you through it.

What is Support at Home?

Support at Home is the government’s new way of delivering care to help older Australians live independently at home for longer. While it aims to make care more consistent and transparent, many questions remain around how it will work in practice.

What we do know:

It will replace the Home Care Packages program from 1 November 2025
A new national service list will standardise what’s included
Budgets will move to a quarterly structure, replacing daily subsidies
Individual contributions will be more closely tied to services used

If you’re after clear, trustworthy Support at Home information — you’re in the right place.

How does the funding work?

The new program will introduce quarterly budgets, giving you more structure and predictability in how your care is funded.

You’ll receive four equal payments per year
Up to $1,000 or 10% of unused funds can roll over each quarter
A fixed 10% of each quarter’s budget goes toward care management
The rest is yours to spend on eligible services, equipment, and supports

What will you pay?

Grandfathered care recipients
If you were receiving or waiting on a package before 12 September 2024, you’ll transition to Support at Home with minimal changes to your current fee arrangements. You’ll continue to pay the same — or possibly less. Your exact contribution will be confirmed by Services Australia after the program begins.

Transitional care recipients
If you were assessed after 12 September 2024, new fee rules apply. From 1 November 2025, your contribution will depend on your income, assets and the services you receive. Services Australia will provide your individual contribution details once the program is underway.

What’s staying the same?

You don’t need to reapply or undergo a new assessment
You’ll still have a dedicated provider — and you can choose to stay with Trilogy Care
The way your services are delivered

Where can I get Support at Home information?

At Trilogy Care, we’re already supporting care recipients to prepare for Support at Home. While the government’s program may still feel unclear, our team is focused on making it practical, understandable and personal.

When it comes to Support at Home help, we’re the ones to call.

We translate the fine print into real advice
We ensure your care continues smoothly
We explain your options clearly — no jargon, no guesswork

You don’t have to figure this out alone. Visit trilogycare.com.au, speak to your care partner, or connect with us directly on 1300 459 190.

Need Support at Home facts you can rely on? Trilogy Care is your trusted guide through the change.

Please note, this information is subject to change.

What is a Home Care Package? Trilogy Care explains

Home Care Package aged care package trilogy care

As we age, staying safe, comfortable, and independent in our own homes becomes a priority. A Home Care Package (HCP), sometimes referred to as an aged care package, is a government-subsidised program designed to help older Australians access the support they need to live well at home for longer. At Trilogy Care, we specialise in making this process simple, empowering individuals to take control of their care through flexible, affordable options.

Understanding a Home Care Package

A Home Care Package provides coordinated services that support your health, safety, and daily living. Funded by the Australian Government, this program assists with everything from personal care and domestic help to allied health and nursing support.

There are four levels of HCPs, ranging from basic to high care needs. The level you receive is based on an assessment by the Aged Care Assessment Team (ACAT).

What's included in an aged care package?

Your Home Care Package, also known as an aged care package, can include:

Personal care (e.g., help with showering and dressing)
Domestic support (e.g., cleaning, cooking)
Allied health services (e.g., physio, podiatry)
Nursing services
Transport assistance
Equipment and home modifications

With Trilogy Care, you can choose how your funding is spent and who provides your care—giving you complete control and value.

Why choose Trilogy Care?

Trilogy Care is a leading self-managed provider that helps you maximise your Home Care Package funding. Whether you’re just getting started or switching providers, we support you with expert guidance, low fees, and transparent communication.

We make aged care simple, affordable, and tailored to your needs. You can read more about our services and pricing on our website.

So if you want to get started on you aged care package journey, give us a call on 1300 459 190 or contact us today.