How to reactivate your Home Care Package

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Wondering how to reactivate your home care under the Home Care Package program? This blog gives you a clear, step by step path to restart safely, quickly and on your terms. You will confirm what paused, review approvals and agreements, and prioritise the first fortnight so the essentials are booked first. You will also find practical checklists, the documents your team will ask for, and guidance to get your care team back on shift with consistent days and times.

We explain how to use any unspent funds to cover priority supports now and how clients who self-manage with Trilogy Care can often unlock more hours from the same budget by choosing trusted local workers and agreeing fair rates. Your Care Partner stays alongside to help schedule services, onboard or replace workers, and keep your plan accurate and compliant. By the end you will know what to book, who to contact and how to keep things running smoothly.

Confirm where your care paused

Start with a quick stocktake. List the services that stopped, who delivered them, and any equipment you rely on. Note any changes since then, new medications, mobility needs, falls, or hospital recommendations. This lets your Care Partner see what should resume as-is, what needs a tweak, and what can wait until you’re back in a routine.

Review your approvals and agreements

Pull together your My Aged Care letter or package level, your care plan, service agreement and the latest schedule of fees. If your income or living situation has changed, tell your Care Partner so your fees and plan remain accurate. If you took formal leave from your package (for example, while in hospital), let your Care Partner know your return date so services can restart without gaps.

Prioritise the first fortnight

Focus on the essentials you need in week one, then build from there. Most clients restart in this order:

  • Personal care and medication support
  • Meal preparation and shopping
  • Transport to medical or therapy appointments
  • Domestic assistance and home maintenance
  • Social support and reablement activities

Lock those bookings in for the next two to four weeks so your routine settles and you’re not chasing appointments at the last minute.

Get your care team back on shift

If you self-manage, contact your preferred local workers to confirm availability and rates, then share the updated roster with your Care Partner. If Trilogy Care coordinates for you, we’ll confirm who is ready to return, replace anyone who is unavailable, and onboard any new workers you’d like to bring in. Either way, aim for consistent days and times – continuity builds confidence after a pause.

Sort the paperwork your team needs

Having the right documents ready speeds everything up:

  • Hospital discharge summary and any therapy recommendations
  • Updated medication list from your GP or pharmacist
  • GP referrals for nursing or allied health, if required
  • Home safety notes (for example, key safe code, pets, hazards)
  • Emergency contacts and preferred hospital

Share these with your Care Partner so your plan, risk assessment and instructions are up to date before services restart.

Make your budget work harder

A pause can leave unspent funds sitting in your account. Use them to cover the priority supports you need now and to trial short, targeted boosts (for example, extra personal care in the mornings for two weeks). If you self-manage with Trilogy Care, you can often secure more care hours from the same funding by negotiating local rates and reducing overheads. Track your spend weekly, not monthly, so you can adjust early if bookings change.

Avoid the common hiccups

A few quick habits will keep things smooth:

  • Confirm next week’s roster by Thursday so workers can hold your preferred times
  • Keep a single, dated medication list and bring it to every appointment
  • Tell your Care Partner about any hospital admissions or travel plans as soon as they’re booked
  • Put cancellation timeframes in your calendar to avoid avoidable fees
  • Review your plan after two weeks to make sure the mix of services still feels right

How Trilogy Care helps you restart fast

Trilogy Care makes reactivation simple. Your Care Partner runs a quick check-in to confirm goals, safety and preferences, then helps you schedule the first fortnight of services. If you self-manage, we support you to choose trusted locals, agree rates and onboard new workers quickly. And our governance and safety oversight mean you stay in control while we keep the admin tight and compliant.

Ready to reactivate? Contact Trilogy Care on 1300 459 190 to get your supports back in place.

Act now: How to secure a Home Care Package before the next 20,000 are released

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The government’s release of 20,000 additional Home Care Packages is great news, but demand remains high. If you want to secure a Home Care Package quickly, preparation matters. A clear plan, complete documents and fast decision-making can be the difference between getting services early and staying on the home care waitlist longer than you need to.

If you have not applied yet, start now. Use My Aged Care to request an assessment, and ask your GP and hospital team for any recent reports that evidence your needs. If you already have approval, shift your focus to package readiness so you can say “yes” as soon as a place is offered.

What 20,000 new Home Care Packages means

More places will be assigned over the coming weeks and months. Clients who are already approved, and ready to choose, often move faster because allocation teams can finalise the match quickly. That is why the best strategy is simple: complete your paperwork, know your preferences and be available to take the allocation call when it comes.

Applying for a Home Care Package: the essentials

Before you apply for a home care package, set yourself up to move fast. Use this focused readiness checklist:

  • Confirm that My Aged Care has your correct contact details
  • Compile basics: Medicare card, photo ID, GP summary and medication list
  • Write your top goals at home so your care partner can build a practical plan
  • Shortlist providers and compare inclusions, hourly rates and care management
  • Nominate a trusted representative who can speak on your behalf if needed

Move off the home care waitlist faster

While you wait, remove delays you can control. Keep your phone close and answer calls from “No Caller ID”, as allocation teams often use it. If you are offered an interim, lower-level package, consider accepting so essential supports can begin, then request an upgrade when available. Be flexible with start days and times in the first fortnight to secure earlier appointments. If risks change, for example, a fall or recent hospital stay, ask your GP for updated notes and share them with My Aged Care.

How Trilogy Care helps you secure your care

Trilogy Care partners with you from day one. Your dedicated care partner helps you apply for a Home Care Package, prepares your documents, and builds a clear, budget-smart plan so services can start quickly once your package is assigned. We keep you informed at every step and make it easy to compare options, choose providers and get the right help at home, sooner.

Start your package readiness checklist with Trilogy Care today before Support at Home begins on 1 November by calling 1300 459 190.

BREAKING: 20,000 new Home Care Packages announced

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In great news for older people, the Australian Government has announced 20,000 additional Home Care Packages. If you have been waiting for care at home, this is your chance to move off the waitlist sooner.

Ready to move? Register your interest now or call 1300 459 190 to secure your place with Trilogy Care.

Why new packages matter

Demand for care at home is rising fast. Extra packages mean more approvals converting into services, quicker. If you have already been assessed, or you are in the process, acting now improves your chances of being matched to the right level of support without delay.

Who can benefit

Home Care Packages help older people stay independent and safe at home with support such as personal care, domestic assistance, nursing and allied health. If you or a family member has previously been approved for funding, this release increases the likelihood of an offer. If you have not started the process yet, beginning your application now puts you in the queue for assistance while new packages are being assigned.

How to move fast

  1. Book or confirm your My Aged Care assessment so your needs and funding level are on record
  2. Gather key details such as ID, Medicare card, and GP information
  3. Shortlist providers that can start quickly at your level and in your location
  4. Register your interest with Trilogy Care so we can match you as places are released and line up services without fuss

Already approved? Tell us your referral code and preferred start date. We will guide onboarding and get your services underway as soon as your package lands.

Why choose Trilogy Care

So why choose Trilogy Care?

  1. Personalised care planning that fits your goals and budget
  2. Transparent pricing with clear monthly statements
  3. A dedicated care partner who coordinates services and checks in regularly
  4. Fast, friendly onboarding and ongoing support for you and your family

Get started today

Do not wait on the sidelines while new places are available. Register your interest now to secure your place with Trilogy Care. We will confirm eligibility, prepare your onboarding pack and organise services so you can start support as soon as your package is assigned.

Your care, your way, sooner – get started with Trilogy Care today on 1300 459 190.

Pension changes in September and what they mean for you

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If your Age Pension takes a hit, it impacts life fast. In September, some part-pensioners may see their fortnightly payment reduced as Centrelink updates assessed income from financial assets. The goal now is to protect your care hours and keep more of your Home Care Package working for you.

At Trilogy Care, we help you take control so more of your budget reaches the frontline, not overheads.

Protect your care hours even if your pension is reduced

Centrelink uses assumed earnings on bank accounts, term deposits, shares and super in retirement phase to work out your assessed income. If assessed income rises, the income test can reduce your Age Pension. Some people will still see a small increase from September indexation, others may see little change, and some will see a reduction. The best response is a plan that keeps essential services in place.

Quick actions to take this month

  1. Update your recorded balances in myGov so Centrelink assesses current figures
  2. Ask your provider for a clear fee breakdown showing care versus overheads
  3. Review your care plan and use any unspent funds to shore up priority supports

Stretch your Home Care Package when income tightens

When every dollar counts, provider efficiency matters. Focus on the levers you control.

  • Compare provider fees and inclusions side by side so you are not overpaying for administration
  • Consider self-management or our Self Managed PLUS model to keep more funding in direct services
  • Match your care roster to what you need now and cut budget leaks like long travel times

Why switching provider can feel like a pay rise for your care

When assessed income changes, your provider choice becomes a financial decision. Trilogy Care is built to keep more of your package in actual support.

  • Transparent pricing and monthly clarity so you can see where every dollar goes
  • Self-management and hybrid options that give you control and reduce overheads
  • Proactive care plan reviews to target the highest impact services first

If you are also hearing about Support at Home changes this year, we can walk you through what they mean for your budget and your home care fees.

see how you can save with Trilogy Care

What else is changing this year?

  • Care management will be set at 10% of your quarterly budget
  • Package management will roll into service prices rather than a separate fee
  • Budgets will move to quarterly with limits on how much you can roll over
  • Assistive Technology and Home Modifications will have a separate funding pool

Pension changes by the numbers

  • Pension payments index in September, but some part-pensioners may see a reduction if assessed income rises
  • Hundreds of thousands of older Australians could be affected
  • Deeming rates are scheduled to lift on 20 September and can influence assessed income
    • Lower rate 0.75%
    • Upper rate 2.75%
    • Lower-rate thresholds $64,200 for singles and $106,200 for couples combined
  • Outcomes vary person to person because the income test and assets test both apply

This article is general information only. Your Age Pension outcome depends on your specific income and assets. Trilogy Care can help you understand options, but we do not provide financial advice. Call our team on 1300 459 190 to discuss how we can help you make the most of your budget.

Struggling to understand Support at Home? View our case studies!

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With the Support at Home program set to replace Home Care Packages on 1 November 2025, many people are still unclear about how the aged care system is changing. To help guide people through the process, Trilogy Care has developed a series of real-life case study videos to help explain exactly what’s coming and what it means for you.

These videos form part of our aged care 2025 guide, practical resources designed to support older Australians, their families, and carers in understanding the changes.

Whether you’re a Grandfathered client, a Hybrid client, or just starting out, the videos walk through realistic scenarios that show how Support at Home will work day to day.

Why watch the Support at Home case study series?

The reforms introduce new budgets, contribution rules, service categories and provider processes. But for many people, it’s hard to translate this into what it means in real life.

Our Support at Home guide resources include case study videos to break it down. Each video follows a client scenario and shows how services, fees and support options apply under the new model.

These case studies are designed for:

  • Clients transitioning from a Home Care Package
  • Families supporting someone in aged care
  • People preparing to enter care after 1 November 2025
  • Anyone considering self-management under the new system

What do the videos cover?

Each video is under ten minutes and focused on a key topic:

You can watch one or all, depending on your needs.

Straightforward, real-life examples

These videos don’t over-explain or rely on jargon. They show what the new model looks like for people with different care needs and funding levels, so you can better prepare for the changes ahead.

Whether you’re managing services yourself or working with a Registered Provider, these videos will help you understand your options.

Watch now and learn about Support at Home

The full case study series is now available on Trilogy Care’s YouTube channel. Trilogy Care is committed to helping clients make informed, confident decisions as the aged care system transitions.

These case studies are just one part of our ongoing support, and we’ll continue to update the series as more details are confirmed ahead of the November launch. For more Support at Home information, call 1300 459 190 or visit our Support at Home information hub.

Home care approvals create choice, not commitment

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Home care approvals are one of the most significant considerations in aged care planning. Whether you’re applying for a Home Care Package, preparing for Support at Home approvals or considering self-management approvals to secure services and funding, acting early can make all the difference.

At Trilogy Care, we regularly speak with families who delay the approvals process, only to face limited choices when needs suddenly change. Many people believe that applying for aged care approvals means locking into care. In fact, approvals do not create obligations. They create options. And those options become essential when care needs shift quickly.

Early approvals support better self-managed care

Getting approval for funding and services does not mean you have to start receiving services immediately. It means you are ready to respond when care is needed without the stress of last-minute assessments or delays.

This is especially helpful for those considering self-managed care. With self-management, you are in control of who provides your care, how it is delivered and how your budget is spent. When early Home Care Package approvals or Support at Home approvals are in place, you can step into self-management with confidence and flexibility.

With Trilogy Care, you can self-manage care on your own terms by choosing your own workers, setting your schedule and adjusting services as your needs evolve. Getting approved for funding gives you more flexibility, not less.

Delaying funding approval: A common mistake

A frequent challenge we see is people accepting only short-term approvals such as respite care without considering long-term needs. Later, when circumstances change, the lack of broader approvals can result in wait times, fewer care options or rushed decisions. It is a preventable source of stress in many aged care journeys.

There is a common misconception that aged care approvals mean locking into a specific type of care. In reality, they provide the flexibility to choose what works best for you and when.

Whether you are seeking home care approvals, other aged care approvals or even getting approved for Support at Home funding, getting in early ensures you are prepared, not committed. You stay in control of your care journey.

How Trilogy Care supports your next steps

Once your Home Care Package or Support at Home approval comes through, Trilogy Care will help you every step of the way.

We will explain your funding approval, develop a personalised care plan, help you connect with experienced support workers and show you how to manage your budget through our self-management model. You remain in control with expert guidance to help you navigate the system with confidence.

Take action before circumstances change

Care needs can change quickly. With your aged care funding approved and self-managed support from Trilogy Care, you can act with clarity and confidence.

Call Trilogy Care on 1300 459 190 to explore your options, get help with applying for the right Home Care Package or Support at Home funding and plan your future with peace of mind.

What to do while waiting for your Home Care Package

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Waiting for your Home Care Package (HCP) can feel like a long process, especially if you need extra support right away. The good news is there are practical steps you can take to make the most of this Home Care Package waiting period. By acting now, you can access help sooner, prepare for your services, and ensure you’re ready to start as soon as your funding is assigned.

If you’ve been wondering “what to do while waiting for my Home Care Package” or “how to prepare for my Home Care Package”, this guide will walk you through the best options and resources available.

Access support while you wait

Before your package begins, you might be able to get temporary help through the Commonwealth Home Support Program (CHSP). This entry-level program offers essential services like domestic assistance, transport, personal care, and meals.

Because availability can vary between regions, it’s worth contacting all local CHSP providers to see if they are accepting new participants. If they’re full, ask to join their waiting list and follow up regularly. Even short-term help can make daily life easier while waiting for your Home Care Package to start.

Make use of community programs

Community support can be just as valuable as funded care. Local councils, neighbourhood houses, and community centres often run low-cost or free activities, including:

  • Social groups and outings
  • Gentle exercise classes
  • Transport to appointments or shopping
  • Volunteer visitor programs

These services are a great way to stay active, connected, and supported during the waiting period.

Decide on your provider early

One of the most important steps in preparing for your Home Care Package is deciding on your Registered Provider before your funding is released. When comparing providers, look for:

Knowing who you want to work with means you can start services without delay when your package becomes available.

Plan your care priorities

Think about the services that matter most to you – whether that’s domestic help, allied health, social outings, home modifications, or personal care. Being clear about your goals will help you and your provider create a care plan that supports your independence and wellbeing from day one.

Update My Aged Care if your needs change

If your health or living situation changes during the Home Care Package waiting period, notify My Aged Care immediately. A Support Plan Review may lead to a higher funding classification and potentially reduce your wait.

Stay informed about your application

After your aged care assessment with the Aged Care Assessment Team (ACAT), you’ll receive a Notice of Decision confirming your approved Home Care Package level and whether you are a high or medium priority. You can check your place in the national priority system by:

  • Calling My Aged Care on 1800 200 422

Keeping track of your application ensures you’re ready to move forward as soon as your funding is allocated.

How Trilogy Care can help

At Trilogy Care, we know the Home Care Package waiting period can feel uncertain. We help older Australians explore every available support option while they wait, from CHSP services to community programs, so they feel prepared and supported.

By accessing interim help, connecting with community activities, choosing your provider early, and planning your care priorities, you can make the most of this time and start your Home Care Package with confidence.

If you’d like personalised advice on support options while waiting for your Home Care Package, contact Trilogy Care today. We’re here to support you every step of the way.

How do I apply for Support at Home funding?

How do I apply for Support at Home funding? aged care program 2025 Support at Home application process

From 1 November 2025, the new Support at Home program will officially replace the current Home Care Packages (HCP) system. This is one of the most significant changes to aged care in Australia in over a decade.

But for many older Australians and their families, applying for Support at Home can feel like a daunting task. We receive many calls from older Australians asking “How do I apply for Support at Home funding?” or “How can my parents get Support at Home funding?”

That’s where Trilogy Care comes in.

We’re here to break it down and help you through it, step by step.

What is Support at Home?

Support at Home is a government-funded aged care program designed to help older people stay independent, safe and connected in their own homes.

Instead of daily subsidies, participants receive a quarterly budget tailored to their care needs, with access to a clear service list and a Care Partner to help plan and coordinate their care.

If you’re already receiving a Home Care Package, you may automatically transition. But if you’re applying for the first time, or supporting someone who is, you’ll need to go through the new application and assessment process.

So, how do I apply for Support at Home?

Here’s how the application process works, and what to expect at each stage:

1. Start with My Aged Care

To access government-funded care, your first step is to register with My Aged Care. This can be done online or over the phone. You’ll be asked a few questions about your health, living situation and current supports.

If you’re helping someone else apply, you can also register as their representative.

2. Get assessed by the Single Assessment System (SAS)

Once registered, you’ll be referred for an aged care assessment through the Single Assessment System (SAS), which replaced ACAT and RAS teams.

An assessor will visit your home to understand your care needs and determine your eligibility. This is a supportive conversation, not a test, and the goal is to match you with the right level of help.

3. Receive your Support at Home classification

Following the assessment, you’ll be assigned a Support at Home classification level. This determines how much funding you’ll receive each quarter.

There are eight ongoing classification levels, plus additional short-term options like the Restorative Care and End-of-Life Pathways.

4. Choose a provider that puts you first

Once your classification is confirmed, it’s time to choose a Registered Provider. This is where Trilogy Care can make a real difference.

As your provider, we support you to:

  • Create your personalised care plan
  • Choose your own workers (if you prefer)
  • Make the most of your quarterly budget
  • Stay compliant with the new system (without the paperwork headaches)

We guide you through every decision and check in regularly to make sure your care still fits your needs.

5. Start your care with confidence

With the right provider in place, your services can begin. You’ll receive regular statements showing how your budget is being used, and you’ll work with your Care Partner or Care Coordinator to review your plan as your needs evolve.

You’ll also have access to additional funding for things like assistive technology, home modifications, and supplements (if eligible).

Trilogy Care makes it easier to apply

You don’t need to go through this process alone. At Trilogy Care, we simplify the Support at Home journey and make sure you’re supported at every step: before, during and after you apply.

Whether you’re navigating the process for yourself or helping a loved one, we’re here to help you feel confident, informed and in control.

Quick summary: How to apply for Support at Home

  • Call or register with My Aged Care: 1800 200 422 or visit myagedcare.gov.au
  • Have an assessment through the Single Assessment System (SAS)
  • Receive your classification level and funding amount
  • Choose Trilogy Care as your registered provider
  • Start your personalised care plan

Ready to apply or need a hand getting started?
Call Trilogy Care today on 1300 459 190. We’re here to make aged care simple.

Home Care Packages – How do you get one and what is the cost?

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Getting older doesn’t mean you have to leave the home you love. If you or a loved one need a little extra support to stay independent, a Home Care Package can help. But many people feel overwhelmed by the process or worry about the cost. The good news is, help is available — and it’s more affordable than you might think.

In this guide, we explain how to get a Home Care Package and what it could cost, so you can feel confident about your next steps.

How do I get a Home Care Package?

A Home Care Package is a government-subsidised program designed to help older Australians live at home longer by providing access to care and support services.

So you may be asking, “How do I get a Home Care Package?”

Here’s how to apply:

  • Check your eligibility – You must be aged 65 or older (or 50+ for Aboriginal or Torres Strait Islander people) and need support with daily tasks.
  • Book an assessment – Contact My Aged Care on 1800 200 422 or online. They will arrange for the Single Assessment Service (SAS) to visit you and assess your care needs.
  • Receive your outcome – If approved, you’ll be assigned a Home Care Package level (1–4) based on your care needs. Level 1 provides basic support; Level 4 is for high-level care.
  • Choose your provider – Once your package is assigned, you can choose an approved provider — like Trilogy Care — to deliver your care and manage your funding.

If you need help at any stage, Trilogy Care can guide you through the application process, free of charge.

What are the costs?

One of the biggest concerns people have is about home care services cost. The government pays the bulk of your Home Care Package, but you may be asked to contribute, depending on your circumstances.

Possible contributions

You might pay:

  • Basic daily fee – many providers (including Trilogy Care) choose not to charge this.
  • Income-tested care fee – if your income is above a certain amount, you may pay an additional contribution, as determined by Services Australia.

Trilogy Care prides itself on transparent pricing with no hidden costs. We’ll explain any potential contributions up front, so there are no surprises.

How to get the best value from your Home Care Package

Once you’ve secured your package, you can use it to pay for a wide range of services, including:

  • Personal care (e.g. showering, dressing)
  • Domestic help (e.g. cleaning, meals)
  • Allied health services (e.g. physiotherapy, podiatry)
  • Social support and transport

At Trilogy Care, we help you design a care plan that suits your needs and make sure you get the most from your budget.

Trilogy Care can guide you

If you’re ready to take the next step or just want some advice, contact Trilogy Care today. Our friendly team can help you apply for a Home Care Package, choose the right services, and understand the costs.

Give our friendly team a call on 1300 459 190 to further discuss your aged care options or learn more about self-management.

What impacts the cost of home care?

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Choosing the right home care provider is one of the most important decisions you’ll make when planning support for yourself or a loved one. Many people are surprised to learn how much the cost of home care can vary between providers, even when the government subsidy is the same. Understanding what influences cost of home care, and knowing what to look for in a provider, can help you make the best choice for your needs and your budget.

What impacts home care pricing?

The cost of home care depends on several factors, including:

  • Your Home Care Package level and the funding it provides
  • The services and supports you choose to include in your care plan
  • How your provider manages care and administration charges
  • Whether the provider charges a basic daily fee
  • How efficiently your budget is managed

Unfortunately, some providers charge additional fees that quickly eat into your funding – leaving you with less to spend on actual care.

What is the basic daily fee?

The basic daily fee is an amount providers are allowed to ask clients to pay, in addition to the government subsidy. While it’s an optional fee for providers, many still charge it, which can add up to thousands of dollars each year.

At Trilogy Care, we believe your funding should go directly towards your care. That’s why we never charge a basic daily fee, helping you save money and make the most of your package.

Why choose Trilogy Care?

Trilogy Care is a trusted provider of Home Care Package services that prioritises transparency, flexibility, and value for clients. By choosing us, you can be confident that your funding is spent where it matters most: on your care and support.

Here’s how Trilogy Care helps you keep home care costs down:

  • No basic daily fees – ever
  • Competitive care management and service charges
  • Clear monthly statements, so you know exactly where your money goes
  • Flexible, self-managed and supported options to suit your needs and lifestyle

When comparing providers, ask about all the fees they charge, including hidden costs and the basic daily fee. At Trilogy Care, we make it easy to see the true cost of home care, so you can make an informed choice and feel confident in your care plan.

Ready to get more from your Home Care Package? Contact Trilogy Care today on 1300 459 190 to find out how we can help you save money and live better at home.