Australians continue to be targeted by online messages, phone calls, and text scams designed to separate you from your money. In 2023 alone, scam calls led to the loss of $116 million dollars throughout the country.
At Trilogy Care, we understand the importance of protecting your valuables and personal information. It is crucial to remain vigilant against scam calls that ask for your details or access to your accounts.
When will Trilogy Care call?
Trilogy Care’s team may be required to verify your banking details to process invoices or payments. Currently, this is done by calling our care recipients and confirming the details we need.
When this occurs, we understand that you may be worried about whether the call is legitimate. We have provided instructions below on what to do if you are concerned that a call may be a scam.
What to do if you are worried
In the event you are unsure whether a call is from Trilogy Care, you should hang up the phone and contact your care partner as soon as possible to verify the details. You can also access details of your care plan and other important information through the Trilogy Care Portal.
Remember, the Trilogy Care Portal can be used to ensure your contact details and communication preferences are up to date. This will ensure the Trilogy Care team is aware of when and how to contact you to avoid worrying you about potential scams.
Our team is actively working to improve the portal further, with the next update including options to add or update bank account details without the need to make a phone call. This will be very useful for care recipients who have income-tested fees or must make contributions. Additionally, it will act as another safeguard against any scam call attempts.
How else can you protect yourself from scams?
While Trilogy Care will always confirm if our calls are legitimate or not, scammers will continue to attempt to contact you. With more than 143,000 reported scams in 2024 alone, we must all remain vigilant to scams.
Trilogy Care has provided a list of helpful techniques you can use if you think you are being scammed.
- Check contact details – confirm the name and phone number of anyone who contacts you. If you don’t recognise the number, hang up.
- Call organisations directly – if you are contacted by an organisation asking you for personal details, hang up and give them a call back to confirm you are speaking with a member of that organisation.
- Avoid links – be careful clicking on strange or unknown links
- Confirm with someone else – if you are still unsure whether a call or text is legitimate, ask a friend or family member to check for you.
- Report scams immediately – if you have been the target of a scam, visit Scam Watch and report the scam.
- If you are the victim of a scam, visit this site and follow the instructions.
Scams are a severe problem in Australia, and older people are at a significant risk of being targeted. If you have doubts about whether a call is legitimate, hang up the call and return to this guide.
Trilogy Care will always tell you if our calls are authentic, so feel free to call us if you need confirmation.
