Navigating aged care for yourself or a loved one can feel overwhelming — especially with shifting government programs, complex systems, and a long list of decisions. At Trilogy Care, we understand how daunting that can be. Many of our clients come to us feeling unsure of where to begin — but they don’t stay that way for long.
This article explores what clients experience once they join Trilogy Care, and how the right support can do more than improve your care — it can improve your confidence, clarity and peace of mind.
Real people, real stories, real care
Judith and Barry Burton live in Noosaville and have been married for over 60 years. Judith has been on a Home Care Package since 2016 and describes her care partner as “just wonderful”.
“She listens, she processes requests quickly… I can’t speak highly enough of the support she gives and the services Trilogy provides.”
Judith and Barry say having access to reliable in-home support through Trilogy Care has helped them maintain their lifestyle — and their independence.
“I’ve been a very independent female all my life. Since we’ve had access to all the support, it’s helped a lot — and helped in our relationship too.”
For Barry, the support has brought peace of mind.
“Judith made me promise I’d never put her in an aged care home. This care package has made that possible. We really couldn’t do without it now.”
“A fantastic service”
Sharon and Gary, who live on the Gold Coast, found Trilogy Care after Gary experienced a major health event. They chose to self-manage his Home Care Package, and wanted a provider that could guide them clearly.
“We searched around and found Trilogy… and we’ve been with them since last September. We’re very, very happy with what’s been happening.”
From applying for equipment to navigating the system, Sharon says they’ve felt empowered every step of the way.
“The service we’ve received has been absolutely fantastic — great people to deal with, beautiful conversations on the phone. The help we’ve had has been essential for us both to keep going forward.”
“We want to be at home — together. That’s the biggest thing in the world.”
Clarity in a complex system
The Australian home care system is changing. With the Support at Home program commencing on 1 November 2025, many clients are asking what this means for them. That’s why one of the first things we do is offer tailored guidance, so clients can understand their circumstances and plan ahead with confidence.
Flexible support, your way
Whether you prefer full provider support or choose to self-manage your Home Care Package, Trilogy Care adapts to your goals — not the other way around. Our flexible model gives you control, expert advice, and responsive support when you need it.
Trusted relationships, every step of the way
At Trilogy Care, we’re committed to more than just compliance — we build meaningful relationships with every client. We take the time to understand your story, listen to your needs, and help you navigate changes with respect and transparency. As Judith says:
“Since joining Trilogy, life has been more relaxing — we’ve become more caring about each other and other people too.”
Looking ahead with confidence
We know that the move to Support at Home will bring changes to funding, service lists and personal contributions — especially for new and Hybrid clients. That’s why we’re already preparing, reviewing care plans with clients, and staying up to date with the latest government guidance. With Trilogy Care, clients don’t have to face uncertainty alone.
If you’re considering a Home Care Package and want a provider who respects your goals, your voice and your right to choose, Trilogy Care is here to help. We support clients across Australia with clear guidance, flexible support options, and a commitment to care that puts people first.
To speak with our team, call 1300 459 190 or visit trilogycare.com.au for more information.
